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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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104 results found

  1. It would be very helpful if the age categories for children in the guest statistics could be adapted to the hotel-specific definition.
    For example: 0-5 years and 6-12 years instead of 0-9 years, etc.

    12 votes

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  2. The "city" focused filter will allow Sales and Revenue Departments to have the option to pull for more specific/localized stats of their visitors as opposed to a whole region/territory/filter which could affect product creation sales and marketing campaign (Without needing to export to Excel + filter the customer profiles report)

    2 votes

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  3. Include all types of blocks in the blockings report. E.G. Out of order and house use, as many properties will use house use as its harder to have clear reporting on.

    2 votes

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  4. It would be nice to pull data by "Space Type" from the reservation report. The Totals mode is an incredible tool -- but just as the Mgr Report has Stay revenue separated between Rooms or Apartments or Suites (or the different room types), it might be incredibly useful to have this filter as well.

    1 vote

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  5. Label the revenue which has not been generated through an agency as "direct", instead of "blank".

    1 vote

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  6. When using shared inventory in a hostel setting the occupancy graph is rendered almost unusable. When having a dorm sellable as a Dorm or a single bed, if arrivals was 1 for a bed on the day in the reservations section, the graph directly below will indicate 2 arrivals if the dorm was not occupied previously. There is only truly 1 arrival.

    Appreciating additional logic would need to be applied across the system, though this would make it far more actionable insights and give team members actionable information.

    1 vote

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  7. Add an option to filter which type of notes are shown in reports. An use case would be the "Room Status" report with only housekeeping notes (For the housekeeping obviously).

    For example for the "Guests in House" report you have an option to toggle products and then a separate option for refining wich products are shown.

    Similar there is already an option to toggle notes (guest notes to be specific). Just add an additional option for choosing wich note classifications should be shown.

    2 votes

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  8. It would be very useful for us to be able to see the trends for when people arrive for breakfast on different weekdays/times of year, to see when and where we should most efficiently use our staff.

    Therefore it would be nice if it was possible to filter the product report in such a way that you can view which products are "checked" at which times on a daily, weekly and monthly basis.

    Similar to (or the same as) how we check when most people check in and out in the Activity Report.

    1 vote

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  9. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    10 votes

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  10. It would be great to be able to print "Guests in house report" as an PDF, like it was before.

    1 vote

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  11. It would be useful to allow clients to duplicate the "Name" identified in the field "Name*" within the export scheduler page (right side, under the "enabled" box) in the file name that is generated to indicate where the file came from and the interval it was generated for.

    1 vote

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  12. Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
    - Data and visuals taking more than 10 min to load
    - Data that doesn't load because loading times are too high
    - Many errors
    -...

    Please optimise the Power BI integration so the analytics tabs become useable.

    14 votes

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  13. Manager Analytics currently shows YoY comparison only on a monthly basis (this year's revenue vs last year's revenue).

    Properties need a more granular report where YoY comparison will consist of individual dates.

    Hoteliers want to see what the ADR, occupancy and revenue was last year vs this year (Jan 1st 2023 vs Jan 1st 2022, Jan 2nd 2023 vs Jan 2nd 2022). Include also the day of the week next to the date so that it's clear whether the date was a weekend or a weekday.

    Having a report with this comparison would help hoteliers improve their revenue strategy.

    25 votes

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  14. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    27 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes

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  16. At the moment, when a rebated item is rebated again (a double rebate) it changes accounting category to the predefined accounting category in accounting configuration. It would be good if it kept the accounting category set for rebates of that product/night

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Please add following interval for scheduled reports:
    "NEXT 5 DAYS"

    schedule starts 8/9 07h00 -> report for 9/9, 10/9, 11/9, 12/9, 13/9
    next schedule 9/9 07h00 -> report for 10/9, 11/9, 12/9, 13/9, 14/9
    etc...

    Maybe also 'next 10 days' as an extra option.

    3 votes

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  18. Being able to integrate/import more details into mews.
    When looking to the future our demand for accurate and immediate reporting becomes ever bigger. having MEWS as the central HUB for everything would be nice. Alternatively having more integrations with 3rd party players that can take relevant info from mews, ESG reporting criterias will be more and more crucial in the coming years

    2 votes

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  19. Can we please add an interval period for the current 6 month period? Jan-Jun and Jul-Dec being the specified period

    3 votes

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  20. Notre TO qui apparait sur Mews est parfois faussé car nous mettons des chambres en Hors d'usage pour "un problème technique". Le hors d'usage retire des quantités dans nos chambres disponibles ... se qui fausse du coup le TO comptablement. Car notre hôtel a toujours le même nombre de chambre construites.
    Et-il possible de créer deux TO : l'un se basant sur les chambres disponibles hors chambres misent hors d'usage (comme c'est le cas actuellement) et l'autre en se basant sur les chambres construites ?

    Car du coup nous sommes obligé d'utiliser la fonction "Usage interne" que ce soit pour…

    1 vote

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