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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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462 results found

  1. Automatically suggest also emails of associated profiles when sending bill/invoice via email

    Currently, when sending an invoice/bill via email for a company owned bill only the company’s invoicing email is automatically suggested as a recipient. However, most of the time the guest (associate profile) should receive the bill as they have to file it with their travel management to get reimbursed.
    Hence, the email of the guest needs to be retrieved manually each time from the guest profile and copied back into the send bill/invoice form. This delays the checkout process unnecessarily!
    Suggestion: automatically suggest the associated profile’s email as a potential recipient in addition to the bill owner’s email when sending…

    8 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. This forum

    Dear Mews forum managers,

    I've been on the forum for a while now and have a few suggestions for improvements.

    It would be nice if:
    *the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
    *if you could also filter the search, e.g. all words must be included etc.
    *if your entries were moderated so that similar ideas were grouped together
    *if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
    *if…

    21 votes
    0 comments  ·  Other  ·  Admin →
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  3. feedback

    MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
    I really love MEWS, and like to involve and help.
    I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
    I know it is not really a idea, but I wanted to offer other Mewsers…

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  4. Get updates on existing support cases via the digital assistant

    It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email support@mews.com the automated reply says emails cannot be responded to directly, and creates another case.

    It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…

    13 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  5. Give the option to remove the Service charge

    It would be great to have the option to deactivate the service charge in additional services. Like a tick box where they could say if a service charge would apply or not.
    This would eliminate that the user charges the service charge by accident, leading to postings in wrong accounting categories, eventually even wrong VATs.
    Now with the new design where the service charge it is on top of all additional products, it is easier to fill in the service charge and forget about the product.

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. Sort Task by different parameters

    Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    31 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. copy reservation

    Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    21 votes
    2 comments  ·  Other  ·  Admin →
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  8. No able to add extras by tablet during check in

    Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.

    0 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Onboarding fees BW

    Premium onsite onboarding expensive fees.

    3 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. Bulk Product Upload

    It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  11. Let us use the escape key to exit windows in Mews.

    Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    40 votes
    0 comments  ·  Other  ·  Admin →
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  12. Create an automated task based on a product trigger

    If a guest books a specific product such a pet, the task will be automatically created for the HSK team to insert a dog bed in the room.
    If the guest books a champagne/wine on arrival, an automated task will be created for RS to prep the champaign and bring to the room

    8 votes
    1 comment  ·  Other  ·  Admin →
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  13. We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to have the o

    We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to block the option of adding a token to this "paymaster" to avoid it to be changed at a later stage.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. Autom. Task for late check out

    automaticly task for HSK on departure dates of guests if they booked online a late check out

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Enter roomnumber in search bar to show name of guest

    Now, when you enter a roomnumber, it shows partial confirmation numbers mostly. I want to quickly look up a guest by roomnumber, not only by name.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. Hotkeys and tabs

    I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.

    So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.

    When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  17. Roomtype setup also needs to have the option to configure a rebate accounting categorie

    Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. Additional/customizable origin options.

    Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    13 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello,


    Thank you for sharing your feedback with us.


    Would you be able to share the origins that you feel are missing so that we can provide a better service for you and your teams?


  19. Automatic notes via rates

    We are adding all are notes manually and we want to automate this process. It would be great if we could add notes to a rate code so we are sure all neccessary information for this guest (corporate, special perks, colleagues) is automatically added. This way Front Office knows what guests are coming and what information they need to know up front.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. Owners Portal

    Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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