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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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362 results found

  1. double room supplement / Doppelzimmerzuschlag

    Double room supplement
    It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.

    Doppelzimmerzuschlag
    Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.

    37 votes
    idea to upvote  ·  9 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Auto cancellation when same day reservation (made after 4pm) does not complete payment link

    When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.

    22 votes
    idea to upvote  ·  2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  3. Make group bookings more visible in the Timeline

    It would be great if you could highlight group bookings with a different colour in the Timeline to make it easier to get an overview of group bookings.

    So when a guest has more than one house, the booking changes to a different colour on the Timeline

    101 votes
    8 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Confirmation package without listing all products included

    I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.

    27 votes
    idea to upvote  ·  7 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Fast forward to overbooked reservation in timeline

    Fast forward to overbooked reservation in timeline

    it would be a nice feature, if we had the function to klick on the red bar (when overbooked in a category) in the timeline to fast forward directly to the (next) overbooked reservation.

    Currently we have to do it like that:
    To quickly find an overbooked category, follow these steps:
    1. Go to the Reservation report from the dashboard or Main Menu > Reservations > Reservation Report.
    2. Use the following filters: Mode: Detailed, Filter: Arrival, Start: Today’s Date, End: As far into the future as you wish to go, Status: Confirmed,…

    99 votes
    7 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  6. Strategy allocation of reservations based on longest vacancy

    Request for a room allocation strategy prioritizing rooms with the longest vacancy periods. This approach helps reduce unnecessary housekeeping costs and supports Legionella prevention.

    19 votes
    idea to upvote  ·  2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  7. Company owned reservations

    Make company owned reservations possible.
    It will allow to manage corporate clients more effectively by associating company profiles with reservations.
    Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.

    55 votes
    4 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Better space upgrade feature

    Hello,

    We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:

    • We cannot be notified when a guest upgrades their room during the online check in
    • Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
    • No report can indicate the additional revenue that we generated that way
    • We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
    6 votes
    idea to upvote  ·  4 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  9. Link reservation to booker

    We would like to find the clients' reservation when searching for the organizer in the search bar

    16 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  10. Add minimal ''Buffer'' time between rentals

    Hello,

    We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.

    For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.

    This will prevent guest overlap if they are a few minutes early or late.

    6 votes
    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  11. Make new "last minute" arrivals arriving today more visible on the arrivals list?

    Can you make new "last minute" arrivals for today more visible on the arrivals list?

    • Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
    • Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
    36 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  12. Personenzahlen Tagesweise Anpassen

    Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.

    31 votes
    2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  13. Send confirmation email to company

    Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    23 votes
    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Doppelklick zum Öffnen der Buchung

    Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.

    8 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  15. Support for Terms & Conditions per Product

    Dear Mews Team,

    We would like to suggest an enhancement to Mews functionality: the ability to configure multiple sets of Terms & Conditions (T&Cs) and assign them to individual products or services. Currently, a single general set of T&Cs is applied across all bookings, which often falls short in catering to the diverse requirements of specific offerings.

    The Need for Product-Specific T&Cs
    Many properties provide a variety of services and products that come with unique terms. For example:
    - Parking spaces: Usage might be subject to specific liability disclaimers.
    - Externally provided services: Such as guided tours, spa treatments, or…

    10 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  16. Rate Code management

    We should be able to filter rate codes as expired to not take up space in the rate code screen, but activate them again if needed. This way the system can stay clean and tidy. Especially since you don't have a search feature.

    27 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. Show departments in the task list

    The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
    It would be nicer if there was a column for the department in the overview.

    23 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  18. Remove Products when changing packaged rate

    When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    17 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  19. Better view of Inquired reservations

    please add Inquired reservations in both places, Reservation Overview and the Availability & Occupancy report

    Is it possible to get a better view of the Availability & Occupancy report to also include INQUIRED reservations?

    Per today we can see the number of Optional reservations and Inquired blocks, but not Inquired reservations - which would to get a clearer overview of wait listed reservations.

    Per today, the only way to find the INQUIRED reservations is a very complicated and time consuming way, you have to go through the Reservations report and choose Inquired.

    But On the Reservation Overview - used every…

    25 votes
    4 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  20. Option for "Start check in X minutes before arrival time"

    When using digital solutions and integrations, accurate timing is crucial.

    In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.

    By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
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