Identical items from integrations (third party systems) are automatically merged into a single billing item
Summary of the Issue
During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).
Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.
In contrast, bookable services (e.g. breakfast) are handled as individual, divisible items and can be easily split across invoices.
Improvement Proposal
Enable splitting of POS items in the billing window
It would be highly beneficial if POS items were not automatically merged, but instead appeared as individual, divisible items, similar to bookable services.
Alternatively (or additionally), there should be an option to split merged POS items retroactively and assign them to different invoices, rooms, or guest profiles.
This improvement would:
significantly simplify check-out processes for groups or shared consumption
eliminate manual calculations
reduce errors
and increase overall efficiency and transparency in billing
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Niclas Jordan
commented
Summary of the Issue
During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.In contrast, bookable services (e.g. breakfast) are handled as individual, divisible items and can be easily split across invoices.
Improvement Proposal
Enable splitting of POS items in the billing window
It would be highly beneficial if POS items were not automatically merged, but instead appeared as individual, divisible items, similar to bookable services.
Alternatively (or additionally), there should be an option to split merged POS items retroactively and assign them to different invoices, rooms, or guest profiles.
This improvement would:
significantly simplify check-out processes for groups or shared consumption
eliminate manual calculations
reduce errors
and increase overall efficiency and transparency in billing