Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

Problem

• Counters are defined at the property level, meaning all services pull from the same shared list.
• Staff must manually choose the correct counter from a dropdown when posting charges.
• This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
• Incorrect counter selection leads to downstream reporting and accounting discrepancies that require time‑consuming reconciliation.

Proposed Enhancement

Allow counters to be configured directly at the service level, enabling each service to automatically apply the correct counter without manual selection.

Value & Impact

• Reduces human error by removing the dependency on staff choosing the correct counter, especially when a special counter is necessary in the operations.
• Ensures consistent and accurate financial reporting, especially in multi‑outlet or multi‑service environments.
• Improves operational efficiency, lowering training needs and simplifying day‑to‑day posting.
• Supports cleaner revenue segregation, particularly for integrations and departments that rely on precise counter mapping.

As properties continue to expand their service offerings—F&B, spa, retail, activities, Laundry Services, add‑ons—the current counter structure requires a bit more flexibility. Service‑level counter assignment would directly support scalability while preserving data integrity.