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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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28 results found

  1. Company profiles should not be added to guest profiles automatically

    Currently company profiles are added to guest profiles automatically. This should be optional via a tick box. In our case guest' are not always booking via the same company (rate).

    12 votes
    idea to upvote  ·  1 comment  ·  Company profile  ·  Admin →
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  2. Make new company profiles available quickly - prevent delays in checkout process

    When creating a new profile to associate with a bill or to issue the bill on the company during check out it takes very long for a new company profile to be available for selection as company owner or associated profile. Sometimes it takes several minutes for the company profile to become available in the input fields!!!
    This is unacceptable for most guests and unnecessarily prolongs and delays the checkout process.

    15 votes
    idea to upvote  ·  0 comments  ·  Company profile  ·  Admin →
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  3. Check out Button nach dem Schließen einer Rechnung

    Es wäre von Vorteil den Button zum Check-out (zusätzlich) auf der Seite zu finden, welche sich nach dem Schließen einer Rechnung öffnet. So spart man sich das ganze "zurück Klicken" bis man unter dem Status-Fenster den Gast auschecken kann.
    Das würde den Check-out Prozess schneller und einfacher machen.

    45 votes
    0 comments  ·  Company profile  ·  Admin →
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  4. Visible addresses when merging companies

    It would be useful if you could also see the address when merging the companies and travel agencies. Often there are branches that only differ in their address. This is not apparent from the current comparison.

    Ideally, I could also decide right here whether the address should be transferred. This would avoid the subsequent deletion action because both addresses are currently transferred.

    7 votes
    idea to upvote  ·  0 comments  ·  Company profile  ·  Admin →
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  5. Payment link for company profiles

    It would be great to send payment links to the companies instead of the "normal" invoices. That would make the payment process faster and a lot of companies pay by credit card.

    7 votes
    idea to upvote  ·  1 comment  ·  Company profile  ·  Admin →
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  6. Add routing rule directly from company profile

    It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    12 votes
    idea to upvote  ·  2 comments  ·  Company profile  ·  Admin →
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  7. More CRM functionalities in Mews

    8 votes
    idea to upvote  ·  1 comment  ·  Company profile  ·  Admin →
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  8. Sort bookings by different date criteria in a COMPANY PROFILE

    Be able to sort bookings by date of departure and date of receipt, as well as date of arrival in a COMPANY PROFILE like Booking.com or Expedia. Depending on how you need it for the (monthly) bill.

    6 votes
    idea to upvote  ·  0 comments  ·  Company profile  ·  Admin →
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  9. Ability to manage multiple billing addresses under a single company profile.

    I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses

    1 vote
    idea to upvote  ·  0 comments  ·  Company profile  ·  Admin →
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  10. Multiple email addresses

    It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.

    26 votes
    0 comments  ·  Company profile  ·  Admin →
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  11. Remove the chain name in all of our communication.

    We are a standalone hotel falling under the same chain technically; we would like to have the chain name removed in all communication sent out since we have no affiliation with them.

    4 votes
    idea to upvote  ·  0 comments  ·  Company profile  ·  Admin →
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  12. E-mail templates / Automatically generated e-mail can be changed individually at "Service" level

    Unfortunatelly it is not possible to change to the service name on the online check-in, unfortunately the online check-in configuration is outside of the services and located in the Settings > Property. Therefore it is not possible to change this text to use the service name.

    7 votes
    0 comments  ·  Company profile  ·  Admin →
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  13. Automate Notes in Reservations

    Implement a feature to automatically generate a note in a reservation when a specific rate code or company is booked. Currently, notes need to be entered manually. An automated note would be useful for including specific instructions about payment, allocation, and any other important information for the front office. This enhancement would ensure consistency and efficiency in handling reservations.

    9 votes
    0 comments  ·  Company profile  ·  Admin →
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  14. Company Classification & Icon

    Is it possible to create a company classification- as is already existing in the guest classification - so as to show which company profile is linked to a voucher ? It would enable the reservation agent to view which profile to link for the corporate rate code to appear when creating a reservation for a corporate guest. It would also enable to distinct company profiles with a corporate agreement in the company search profile.

    11 votes
    0 comments  ·  Company profile  ·  Admin →
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  15. IATA registered travel agencies sync

    Given that the roster of IATA registered travel agencies is essentially finite, though subject to occasional changes, with updates regularly made to the IATA database, it might be advantageous for Mews to integrate access to this database. This would facilitate the selection and mapping of IATA agencies.

    This notion parallels the address search functionality already incorporated, ensuring that hotels maintain an up-to-date repository of agencies for collaboration. Presently, a challenge arises wherein some properties list IATA agencies as separate companies, while others opt for the lengthier process of creating a travel agent contract.

    By enabling selection from a pre-established list,…

    8 votes
    2 comments  ·  Company profile  ·  Admin →
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  16. Searchable fields for companies

    Today we only have 2 searchable options for companies. It is the name and the External Identifier.

    It would be great if we have more fields to search for in the searchbar i.e. phone number / e-mail address / fiscal information.

    When the company profile is getting more and more attention with company billing and such it would be easy to implement a couple of more fields so it will be easier to get to the profiles.

    13 votes
    0 comments  ·  Company profile  ·  Admin →
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  17. company profile dashboard

    The company profile dashboard currently has some bills and invoices belonging to the company.

    However, the organization of this is not quite easy to navigate around as someone would have to remember the bill numbers in order to find bills here. Instead, it would be great if there was a way to sort the bills by due date or closed dates. etc

    16 votes
    2 comments  ·  Company profile  ·  Admin →
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  18. Include 'Add New Company' Button From Guest Profile Screen

    If you're searching for a company but the company doesn't exist in the system, usually there is an option to 'add new company' but this option doesn't exist when searching in the company field of the the guest profile for some reason. This would be super handy and avoid a lot of extra clicks.

    3 votes
    0 comments  ·  Company profile  ·  Admin →
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  19. Possibility to merge two companies together, where each of the companies have a Travel Agency Contract attached

    At the moment, it is not possible to merge two companies together where both of the companies have a Travel Agency Contract attached.

    It would be great to allow this merge without having to remove the TA contract first.

    11 votes
    0 comments  ·  Company profile  ·  Admin →
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  20. Travel Agent Contract search

    The only filter option for Travel Agent Contract is Country. This makes it really difficult to find the correct contract, especially when you have several with approximately the same name.

    Or - if Travel Agent Contract could be a filtering for the Companies so it could be found from there.

    6 votes
    0 comments  ·  Company profile  ·  Admin →
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