894 results found
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Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.4 votes -
Display Portrait Photos Correctly
So far only landscape photos look good. But the landscape are cut.
1 vote -
Sign in Account
Feature request: Add guest account Sign-in to the Mews Booking Engine
Sign-in method: Email + password
Placement in flow: Show Sign-in on the Contact details step (before payment), so returning guests can sign in before entering personal data
Expected behavior after sign-in: Automatically prefill contact details (for example: name, phone number, address) from the guest profile
New guest flow: Option to create an account during booking
Account recovery: Forgot password via email
Privacy: Clear consent for storing and reusing details for future reservations1 vote -
Angebots Manager
Sehr geehrtes MEWS-Team,
zunächst möchten wir betonen, wie zufrieden wir mit Ihrem PMS sind. MEWS ist aus unserer Sicht ein hervorragend durchdachtes System, das viele Prozesse im Hotelalltag effizient und intuitiv gestaltet – dafür ein großes Kompliment!
Dennoch möchten wir einen konkreten Verbesserungsvorschlag zum Angebotsmanagement anregen:
Aktuell führt die Angebotsdarstellung bei Gruppenanfragen (z. B. bei einer Buchung von 10 Zimmern) zu einer sehr unübersichtlichen Darstellung. Der Gast erhält eine lange Liste einzelner Zimmerangebote, was die Übersichtlichkeit und Vergleichbarkeit stark einschränkt.
Zudem ist es derzeit nicht möglich, die verschiedenen Zimmerkategorien mit ihren jeweiligen Preisen separat und klar strukturiert darzustellen. Dies erschwert sowohl…4 votes -
No repetition of information
Do not ask for data that is already known (e.g., from a previous step or URL parameters). This also applies to the selected dates.
Avoid making visitors fill out the same form multiple times
1 vote -
Context-aware flow in the booking engine
From the package page → package preselected in the booking module, going directly to room selection. In this flow, the package comes before choosing a room type.
If someone selects a package with limited availability (such as the Easter package), it is important that this can be passed along so that a visitor can only select the valid dates for that package from the main domain.
From the room page → room preselected, with packages prominently displayed as optional add-ons (possibly in a separate step). At the moment, the packages are somewhat hidden.
The selected product should always remain visible…
1 vote -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
3 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
17 votes -
automatischer Check-in nur für Buchungen die online eingecheckt haben
Wäre super, wenn man den automatischen Check-in nur für die Buchungen einstellen kann, die bereits online eingecheckt haben.
1 vote -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes -
Link Vouchers to Specific Booking Engine Configurations
When creating vouchers, the “Booking engine URL” link on the voucher detail page always redirects to the property’s default Booking Engine configuration. For properties using multiple Booking Engines (e.g., one with rate comparison enabled and one without, or different configurations), it would be extremely helpful to have the ability to link a voucher to a specific Booking Engine configuration. This would allow more precise control over the guest experience
2 votes -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…9 votes -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
20 votes -
Better space upgrade feature
Hello,
We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:
- We cannot be notified when a guest upgrades their room during the online check in
- Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
- No report can indicate the additional revenue that we generated that way
- We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
12 votes -
Tischreservierungen auch ohne Aufenthalt
Es wäre super, wenn man über ein Gastprofil einen Tisch reservieren kann, ohne dass eine Zimmerbuchung besteht. Aktuell müssen wir Gastdaten sowohl in Mews als auch in ResDiary einpflegen wenn wir Leistungen über Mews abrechnen und zusätzlich eine Tischreservierung benötigen.
1 vote -
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte risulta LETTO solo 1 chat alla volta ed il contatore scala di 1 messaggio letto alla volta.
Ovviamente se io leggo una chat leggerò TUTTA la chat e sarebbe più veloce far risultare letta subito TUTTA la chat dal contatore facendo guadagnare molto tempo.2 votes -
Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal
We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.
To bridge this gap, we would like to propose a product improvement:
An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.This feature would:
Enable the collection of…
3 votes -
invoice
It would be nice to be able to attach images or PDF files to specific invoices, both as internal reference as well as for guests' purview, in case of forwarded costs from an external receipt - e.g.: an external laundry service that doesn't accrue any service fees from the hotel's side, but just gets posted 1:1 on the client's bill with 0% VAT.
1 vote
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