930 results found
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Create different merge fields for customer and booker, so we can populate both information within email templates.
Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).
2 votes -
Adding a "tax-exempt" marker for guests In Austria
The problem
In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has…
1 vote -
Check in form: "Issuing Authority" instead of "Issuing City"
The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.5 votes -
Ready system for eID
With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.
Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.
10 votes -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Enhance Guest Profile "Total Spent" Insight to Reflect Revenue Corrections and Refunds
Current Behavior
- Total Spent is based on historically consumed and closed items.
- The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
- There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
- Users may incorrectly interpret the figure as a net lifetime spend amount.
Impact
- Guest lifetime value can appear artificially inflated.
- Staff may make business decisions based on inaccurate assumptions about guest spending history.
- Support teams frequently need to explain why the displayed value does not align with accounting reality.
- Reduced trust in profile insights when financial corrections…
1 vote -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
4 votes -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…6 votes -
Self check in via kiosk restriction
A button to restrict a reservation regardless of rate code to do a self check in via kiosk. For example if there is a preordered vip sparkling wine etc to be delivered to room or if there is a issue with the payment that needs to be resolved via staff. By choosing to restrict self check in via kiosk the guest would be asked to see the staff to do a check in.
1 vote -
Add missing email templates to existing emails like "Provide payment method"
Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.
The need is to be able to customize the email.
The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.
1 vote -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
Option to hide hotel location on guest portal
Hello!
We would like the option of not displaying the property location on the guest portal as our rooms are spread out over a small area of a town so guests get directed to the wrong location if they follow the address on the portal instead of the booking notes.
1 vote -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
3 votes -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.4 votes -
Suppress duplicate confirmation email when booker and guest share the same email address.
Suppress duplicate confirmation email when booker and guest share the same email address.
As a property manager, I want the system to send only one confirmation email when the guest and booker are the same person, so that guests do not receive duplicate emails for the same reservation.
Current behaviour
When a reservation is created in Mews Operations or via the Mews Open API, and the same person is linked as both guest and booker (identical email address), Mews sends two separate emails: one guest confirmation and one booker confirmation. The guest receives the same email twice.
Expected behaviourWhen…
1 vote -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
5 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
8 votes -
Telephone number as standard room list for excel export
Hi,
It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.
Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in…
3 votes -
Returning guest loyalty per property
As guest profiles are shared across multiple properties, at the time of check in we can see the guest is a returning guest, but we can't see how they actually stayed with us in that particular property (unless you open guests dashboard, extra 2-3 clicks).
This doesn't present the best customer experience, as we can't see in which brand or hotel they have stayed previously, so we can't welcome them back or introduce them to the brand/hotel appropriately.
It would be good to see how many times the guest has stayed in the selected property at the time of check…41 votes
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