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Mews Kiosk Reporting

We need to be able to do a proper reporting on the Kiosk Check In, including following categories:
Check in from Kiosk (Staff Mode)

Check ins from Kiosk (Guest Mode)

Check ins via Mews Commander

Moreover, we need to be able to pull the data via the API regarding if a reservation did online check-in, check-out, did they use the Kiosk or did a staff member check them in.

This is cruciel to be able to measure the success of the kiosk and to do further improvements.

14 votes
Lukas shared this idea  ·   ·  Report…  ·  Admin →
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  • Victor Schön commented  ·   ·  Report

    This is something we are very interested as well. We want to our hotels to encourage kiosk usage but it is reliant on that they can track their own progress.

  • Tea Westelius commented  ·   ·  Report

    I don't know about the details - but I agree that it seems like a no brainer that we should be able to find at least some basic statistics on the kiosk.

    I mean just how many people have used it over a time period would be a start. Just add it to the reservation report - doesn´t seem like it would be that hard.

    We also close our reception so it would be interesting to see what times the kiosk is used but that is secondary in importance.

  • Lukas commented  ·   ·  Report

    Make the data the Mews Kiosk collects available via Excel, API, or Analytics.
    It is crucial to know how many guests and who used the Mews Kiosk and how many guests and who used the standard check-in.

    As this data is available in the business review, an Excel Export or access via API should be a very quick fix from your end.

  • Lukas commented  ·   ·  Report

    Make the data the Mews Kiosk collects available via Excel, API, or Analytics.
    It is crucial to know how many guests and who used the Mews Kiosk and how many guests and who used the standard check-in.

    As this data is available in the business review, an Excel Export or access via API should be a very quick fix from your end.

  • Clara MARCAUD commented  ·   ·  Report

    Y’a-t-il un rapport dans Mews qui nous permet de connaître sur une journée combien de check in et check out sont fait via les tablettes VS le nombre de check in et check out totale?