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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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6 results found

  1. Digital orders should not need to be accepted in the POS and should instead print directly to the assigned printer. We work in a light staffed operation and constantly monitoring a tablet for orders is not efficient. I print out that is clearly visible is much easier for our operation

    3 votes

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  2. Hemos implementado el programa hace unas semanas en nuestros hoteles y en todos estamos de acuerdo en que el tamaño de letra de las comandas es demasiado pequeño.
    Nuestra sugerencia es aumentar el tamaño de letra de los platos que aparecen en la comanda (la letra que sale antes de los platos se lee mejor).
    Y por otro lado, el simbolo "+" delante de cada modificador en algunos platos (como por ejemplo: los puntos de la carne) tiene un significado y puede llevar a errores durante un servicio. Proponemos utilizar otro simbolo que no tenga ningun tipo de significado en…

    1 vote

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  3. For both the customers and the servers, it would be ideal to offer a QR code that allows customers to place their orders directly from the table (without immediate payment). Then, whenever they wish (for example, at the end of the meal), they could also pay using the same QR code.

    This way, they wouldn’t need to wait for the bill. Additionally, if they are a group, they could easily split the bill as they see fit, without taking up the server’s time to process separate payments for everyone.

    Thanks

    1 vote

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  4. Today, customers are not notified by a push alert when their order is ready. In addition to the written message on the DO (Delivery Order) interface, it would be great to have the option of sending a push notification to the customer's mobile device.

    1 vote

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  5. The notifications window and the information "order created"is a bit pointless since it doesn't show any more information. In order to find out what order was created you have to click on order created and you will be send to the reservation. It would make more sense to at least show a booking umber or name in the notifications window next to order created.

    11 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. When cancelling a product from Orders, the status changes to cancelled, however, no reason is provided.
    It is confusing for a reception as they might not understand why some items were cancelled.

    10 votes

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