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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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89 results found

  1. When you have a large group with multiple items, why don't the items merge but stay as individuals? This makes for a really long receipt and wastes paper.

    23 votes

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  2. In the app, when doing a room charge, the operator does not know who's the onwer of the room.
    We would need an icon or something to show who's the owner of that room.
    In case i push the room charge to another person of the room, in the PMS another bill is created, leading to manual merge operation in case (most cases) one person pays the bill for the whole room.

    1 vote

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  3. hello together,

    we would love to welcome our loyalty member in a special way to our breakfast.

    As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist.

    I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).

    As well other PMS system do not have this feature I believe.

    16 votes

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  4. When a restaurant client requests for the bill, it is not possible to get a pro forma invoice; only the order summary is available to be printed for the client.

    It is also not possible to group items or remove the 'Platos' either on the order summary. This is not ideal at all since it is confusing for the customers to review their bills. It also makes that, many times, printed tickets are absurdly long.

    3 votes

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  5. When sending an invoice digital (via Email) to the guest, the header color is fixed purple.
    It would be nice to change the color into the company CI.
    And it would be even nicer to set it per Outlet.

    Like as well the following idea to complete the picture:

    https://feedback.mews.com/forums/950776-restaurant-operations-pos/suggestions/48087554-having-a-different-logo-depending-on-the-outlet

    1 vote

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  6. I would like to have the stay dates included to the product checklist. We're using the product checklist at the host desk in breakfast and we would like to see at first glance if it's guests' first time having breakfast or if they had breakfast before. We can then either explain the breakfast buffet set-up or 'welcome back the guest.

    9 votes

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  7. Currently, there is no way to find issued and sent pro forma invoices. However, it would be useful if they were included, for example, with the invoices (with a filter option).

    3 votes

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  8. be able to add Tip via the Mews Terminal via Mews PMS

    32 votes

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  9. Außerdem ist der Küchen-Bon viel zu groß und das Wort zum Mittnehmen an falscher stelle. Jeder Koch guckt Automatisch auf die Gerichte. Es wäre sinnvoller das als letztes auf den Bon oder noch besser direkt vor der Speisenauflistung stehen.

    Uns ist auch aufgefallen, wenn wir die Schriftgröße auf den Handys ändern wird der Küchenbon auch größer. Was sooo schon viel zu groß ist. Auf den Thermodrucker im Service bleibt dieser jedoch gleich.
    Vielleicht findet man hier eine Einstellungsmöglichkeit was überhaupt auf den Bon soll.

    3 votes

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  10. When splitting the bill when paying it would be easier to if you could see the items instead of only money amounts and a black back ground.

    10 votes

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  11. It should be possible to deactivate the "Next Course" receipt for certain product categories (e.g. Beverages) in order to avoid that a call-off receipt for beverages is always created if they may have been assigned to a wrong course.

    2 votes

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  12. In our previous system, it was possible to adjust the font size on order slips. The current font size in the new system is too small, causing frequent issues in the kitchen.

    Typically, kitchen staff across all stations could easily read the slips, but this is no longer the case. The small font size is slowing down operations and increasing the risk of errors.

    We kindly request the ability to modify the font size on order slips to ensure smooth kitchen workflows. Your prompt assistance with this matter is greatly appreciated.

    12 votes

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  13. Add deliveries to inventory with qr code scanner. Would make adding inventory easier if you could add products from delivery papers to system via qr scanner.

    1 vote

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  14. Es wäre schön, wenn es möglich wäre die ausgegebenen Bons individueller anzupassen. Wir hätten gerne Preise auf den Bons die in der Küche rauskommen und die Schriftgröße würden wir gerne etwas größer einstellen.

    6 votes

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  15. When splitting the bill from table layout it would be helpful to have multiple splittings at the same time. You could split a bottle of wine between 2-5 persons at once.

    5 votes

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  16. There needs to be differenct currencies - our guests can pay cash in DKK, EUR and USD. The system should show how much the guest gets back ind DKK.

    9 votes

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  17. Einen Rabatt auf ein einzelnes Produkt hinzuzufügen ist mit der Funktion "Rabatt" nicht möglich. Jedes Mal das Produkt zu bearbeiten um einen Rabatt hinzuzufügen ist sehr umständlich für unsere Servicemitarbeiter. Ich bitte daher um eine schnelle und eimfachere Handhabung für diesen Fall.

    3 votes

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  18. We would like to see in POS if the guest has pre-authorized credit card on room - so the guest can set food & beverage on his room bill.

    2 votes

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  19. When taking product report at the end of day it would be easier if you could set a default for items that need to be inventoried daily ie beers, alcohol and soft drinks. So you don't for example miss one and have to do it again.

    3 votes

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  20. Be able to create a discount with a limit per month or day (or other time lag). And autoreset the discount at the end of the time lag/month.

    2 votes

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