2031 results found
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Select multiple statuses and filters in Space Status Report
Problem:
We have to export multiple reports each day to plan housekeeping. No single report gives us a full overview, so we need to combine different filters (e.g. arrival, no arrival, dirty, out of order) manually. This is timeconsuming and increases the risk of missing houses.Solution:
Allow selecting multiple statuses and filters (e.g. “Dirty” and “Out of Order” or "arrival" and "no arrival nor stayover") in one report, so we can work from a single, complete list.87 votes -
Saving confirmations longer than 3 month
Confirmation emails should be saved in the guest profile until for at least two weeks after departure, preferably four weeks or longer.
Normaly it should be saved for 10 years after departure, because it is a part of the contract —or, more accurately, they are the contract— and it has a 10-year retention requirement.Delete 3 month after sending is quite to early.
31 votes -
Rooming list functionality: Existing profiles and Phone numbers
Phone numbers are mandatory according to Mews own guidelines.
Therefore, it should be possible to add phone numbers to group bookings, as these are often sent by the booker, and adding 100-200+ phone numbers is extremely time consuming, if done one by one.
1) Add a column when downloading the rooming list, so phone numbers can be added.
Secondly, duplicates are sure to be found, both when adding email and phone numbers to the rooming list. Manually going through them is fine, however, it should add the information to profiles that are not currently in the system.
Adding functionality to…
10 votes -
Admin rights needed for Channel Manager Rates & Categories at Marketplace
At the moment, Admin rights are needed to manage the Channel Manager rates and categories in Mews Marketplace.
From an information security perspective, it's a risk to have many users with admin rights, and within our property, revenue managers do not need Admin rights, except now for the Channel Manager rates. This issue is flagged every year during the external audit.
It would be great to have the rights to manage the Channel Manager Rates & Categories separately from the Admin rights.11 votes -
Easier identification of groups
It would be great to have a way to visually identify which members belong to the same group within the timeline and check-in screen.
For example, groups could be represented through color coding, icons, or visual markers. This would make it immediately clear at a glance who belongs together, without having to check details or hover over tooltips.
Possible approaches could include:
Assigning a unique color to each group (e.g. pastel backgrounds or small colored indicators).
Adding group icons or symbols next to each member’s name.
Displaying group borders or headers to clearly separate teams or related entries.
This improvement…
82 votes -
Add Space Category and Booker in the reservation detail page
The new reservation detail view has improved significantly, and its clarity is greatly appreciated. If it were possible to include Space Category and Booker among the visible and filterable fields, it would make the view truly comprehensive and help resolve many of the challenges currently faced when managing large group bookings.
5 votes -
Billing automation based on rate groups
At the moment you can only make billing automations based on individual rates, this means every time a new rate is added you also need to update each billing automation, something that is easily forgotten and therefor causing operational issues.
If you would be able to make billing automation based on rate groups instead you will not have the issue as all rates are always insight a rate group and the billing automation will then automatically be updated.
It would be great if an condition in the billing automation can be added where you can select rate groups instead of…
13 votes -
Inventory count on products
Inventory on products should be possible. For instance limit a certain product such as pet to only x number sold pr. day.
As of now we have to close an entire product for all dates if this is sold out on one date.
This is causing loss of potential revenue as well as poor service for the guests.107 votes -
Personalised favourites on the dashboard
To make processes even simpler and quicker, it would be nice if every user could add menu items as favourites on the dashboard. For example, the path to the restrictions from the dashboard is quite long. A direct route would save time. Of course, this is only relevant for staff in the reservation department who need these settings. Hence the idea of making this customisable for each user.
At the moment, you can of course work around this via the browser, but a built-in option within the programme would be much more convenient.
11 votes -
Restrictions: Automatic Availability Thresholds
Automatic availability rules that help hotels manage inventory more efficiently and prevent overselling—without requiring constant manual updates.
⭐ What Problem Does This Solve?
Right now, hotels must manually monitor room availability and apply restrictions (like closing rates or adding minimum length of stay).
This can lead to:- Overselling during high‑demand periods
- Losing control of the total hotel inventory
- Last‑minute rate changes
- Extra workload for revenue and front‑office teams
🎯 What We’re Requesting
We’d like Mews to offer automatic rules that trigger when availability reaches certain thresholds.
These rules would look at:
✔️ Room type availability
✔️ Total hotel availability
✔️…23 votes -
View guest contact details on single click
When you click on a reservation and get the pop up, it would be really handy to have the guests email and phone number visible from this screen, rather than having to click on the owner to get the details
18 votes -
Create a group reservation when multiple rooms are booked
When someone books more than one room online (no matter form which channel) it would be great if mews can merge the reservations together as a group to have a more clear overview that it is several rooms booked.
20 votes -
Restriction based on available rooms for NLRA rates
It should be possible to set an availability restriction on a specific rate, so that the rate can no longer be booked once the hotel reaches a defined remaining room inventory.
For example, if we set the limit to 10 rooms, the rate should automatically close when only 10 rooms remain available for that date.
This functionality is particularly important for NLRA rate agreements, where we need to protect our remaining inventory and prevent these rates from being sold when availability becomes limited.
The threshold should be configurable per rate.
6 votes -
Limit number of bookings on specific rate plan
A feature to set a sell limit on specific rate plans. For example a promotional rate - allow a maximum of X number of bookings/day, and once that limit is reached, the rate plan automatically closes.
6 votes -
Rooming list: add age category column for group reservations
Issue Description
In group reservations, the rooming list template does not indicate which rooms include children or infants. All rooms appear identical in the Excel file, even when only some rooms are booked as adults + children.
For large groups (100–400 rooms), this makes it very difficult to know where to enter children data without manual cross-checks.
Request
Please add a pre-filled column in the rooming list showing the age category / classification (e.g. Adult, Child, Infant) per room or per guest.
This would allow hotels to clearly identify rooms with minors and correctly complete the rooming list.21 votes -
Out of Order
Sometimes we need to put more than one room at once to Out of Order. Now it's really slow to do it one by one.
12 votes -
Option to sort the timeline
Let the customer choose their preferred sorting, either by space category, or by space number (name). Having the filters for space category and floor actually removes the reason for retaining the unchangeable default ordering by space category, since even when sorted by number you can just filter for category for a suitable view to manage allocation. From my experience, most customers who actually use the timeline prefer the view by number.
Linking the previous idea from 2023 here, and one that has it among others.
5 votes -
Bestellbericht/ Buchhaltungsbericht
Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
Nutzt den jemand? Würde mich brennend interessieren.
Viele Grüße
Leif14 votes -
Assign all user rights individually
"Thanks to the expansion of user rights allocation, administrators can now assign rights to each employee with considerably greater flexibility. Rights can be structured using dependencies, and in addition to creating various assignable sets of rights, individual rights can be granted or revoked in line with employees’ respective areas of responsibility."
That’s what it says here in the forum. Unfortunately, it’s not entirely correct. There are apparently certain permissions – such as the ability to delete a payment request – that are only granted to admins. These permissions cannot be assigned individually.
However, it should be possible to assign all…6 votes -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
32 votes
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