1944 results found
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Select multiple statuses and filters in Space Status Report
Problem:
We have to export multiple reports each day to plan housekeeping. No single report gives us a full overview, so we need to combine different filters (e.g. arrival, no arrival, dirty, out of order) manually. This is timeconsuming and increases the risk of missing houses.Solution:
Allow selecting multiple statuses and filters (e.g. “Dirty” and “Out of Order” or "arrival" and "no arrival nor stayover") in one report, so we can work from a single, complete list.82 votes -
Saving confirmations longer than 3 month
Confirmation emails should be saved in the guest profile until for at least two weeks after departure, preferably four weeks or longer.
Normaly it should be saved for 10 years after departure, because it is a part of the contract —or, more accurately, they are the contract— and it has a 10-year retention requirement.Delete 3 month after sending is quite to early.
25 votes -
Easier identification of groups
It would be great to have a way to visually identify which members belong to the same group within the timeline and check-in screen.
For example, groups could be represented through color coding, icons, or visual markers. This would make it immediately clear at a glance who belongs together, without having to check details or hover over tooltips.
Possible approaches could include:
Assigning a unique color to each group (e.g. pastel backgrounds or small colored indicators).
Adding group icons or symbols next to each member’s name.
Displaying group borders or headers to clearly separate teams or related entries.
This improvement…
73 votes -
Billing automation based on rate groups
At the moment you can only make billing automations based on individual rates, this means every time a new rate is added you also need to update each billing automation, something that is easily forgotten and therefor causing operational issues.
If you would be able to make billing automation based on rate groups instead you will not have the issue as all rates are always insight a rate group and the billing automation will then automatically be updated.
It would be great if an condition in the billing automation can be added where you can select rate groups instead of…
12 votes -
Inventory count on products
Inventory on products should be possible. For instance limit a certain product such as pet to only x number sold pr. day.
As of now we have to close an entire product for all dates if this is sold out on one date.
This is causing loss of potential revenue as well as poor service for the guests.101 votes -
Restrictions: Automatic Availability Thresholds
Automatic availability rules that help hotels manage inventory more efficiently and prevent overselling—without requiring constant manual updates.
⭐ What Problem Does This Solve?
Right now, hotels must manually monitor room availability and apply restrictions (like closing rates or adding minimum length of stay).
This can lead to:- Overselling during high‑demand periods
- Losing control of the total hotel inventory
- Last‑minute rate changes
- Extra workload for revenue and front‑office teams
🎯 What We’re Requesting
We’d like Mews to offer automatic rules that trigger when availability reaches certain thresholds.
These rules would look at:
✔️ Room type availability
✔️ Total hotel availability
✔️…19 votes -
Create a group reservation when multiple rooms are booked
When someone books more than one room online (no matter form which channel) it would be great if mews can merge the reservations together as a group to have a more clear overview that it is several rooms booked.
19 votes -
Rooming list: add age category column for group reservations
Issue Description
In group reservations, the rooming list template does not indicate which rooms include children or infants. All rooms appear identical in the Excel file, even when only some rooms are booked as adults + children.
For large groups (100–400 rooms), this makes it very difficult to know where to enter children data without manual cross-checks.
Request
Please add a pre-filled column in the rooming list showing the age category / classification (e.g. Adult, Child, Infant) per room or per guest.
This would allow hotels to clearly identify rooms with minors and correctly complete the rooming list.19 votes -
Bestellbericht/ Buchhaltungsbericht
Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
Nutzt den jemand? Würde mich brennend interessieren.
Viele Grüße
Leif13 votes -
View guest contact details on single click
When you click on a reservation and get the pop up, it would be really handy to have the guests email and phone number visible from this screen, rather than having to click on the owner to get the details
13 votes -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
30 votes -
Date in timeline
In the timeline, the date is displayed on the left side of the column. This causes confusion for us on a daily basis, since the reservation listed below the date actually checks in the day before. We would like the date to be centered in the column, so that the reservation is listed under both the arrival date and the departure date.
6 votes -
Hardcoded city tax should not consider Infants
Hardcoded city tax is now considering date of birth. In case of a child without date of birth filled-in, Mews consider 17 years old. For Infants it should always ignored, even without the date of birth. At least in Italy, infants (0-3 yo) never have to pay.
So, if it is possible that infants generates city tax, it will be much easier to manage bills.4 votes -
Show or hide rates based on multiple conditions
i am looking to hide or show rates, in both the 'manual' reservation creation flow, as well as the booking engine based on various conditions
eg a company has a contracted rate, and in the contract is also listed that they will always be granted the lowest rate. i dont want to show the contracted rate if eg the BAR is lower, and for some companies that have a discount rate on BAR, we want to ensure that when there is a promotion, that they see this one instead of the contracted rate.
basically, make it easier and less prown…
4 votes -
Automatically Assign Company Profile When Using a Voucher, Regardless of Selected Rate
Currently, Mews only automatically assigns the company profile to a reservation if the guest selects the specific corporate rate linked to the voucher. However, when a guest uses a voucher but chooses a public rate (e.g., “Website Promo”), the company profile is not automatically applied. This results in extra manual work and potential errors in billing and reporting.
Why is this important?Ensures accurate billing and reporting for corporate bookings.
Reduces manual intervention and the risk of human error.
Improves efficiency for both hotel staff and corporate clients.
Suggested Solution:We propose that Mews automatically assigns the company profile to…
11 votes -
Restriction Management Overhaul
Simplify overview and restriction management: Managing restrictions is very time consuming and hard to keep an overview of, because a single restriction creates many lines per rate, rate group, room type or segment and editing/removing them one by one is inefficient and error prone. It would be great that a single restriction would create a single line on the overview when it is created, and in case it has to be changed or deleted, you can just access that line with the configuration you did when the restriction was created.
More filtering options: being able to create and edit restrictions…
7 votes -
Prevent to rent a dirty room on the same day
We are a self check-in hotel, and we want to prevent last-minute reservations from being assigned to dirty rooms. Currently, the restriction for dirty rooms only applies at the check-in stage.
Because there are not always staff onsite and we often receive last-minute reservations, this creates stress around guests booking rooms that are still marked as dirty. In these situations, guests are unable to check in, and there is no one available to assist them.
Right now, this requires a lot of manual work to mark dirty rooms as Out of Order to prevent them from being rented.
It would…
11 votes -
Automatically recalculate all per-person product charges on top of the original nightly rate when adjusting guest count
Description:
Currently, when adjusting the number of guests in a reservation, Mews either:Keeps the total price unchanged (with "Keep old price" ticked), deducting additional product charges (e.g., city tax, breakfast, or other per-person fees) from the accommodation rate—distorting the original pricing structure.
Recalculates the total price (with "Keep old price" unticked), updating the room rate to the current pricing, which can lead to unjustified price increases for guests if rates have changed since booking.The Problem:
There is no automated way to:Preserve the original nightly rate (as agreed upon at booking).
Recalculate and add all per-person product charges…30 votes -
Add identity document details to the blocklist
Add the Identity Document Number to the blocklist so blocked guests and email addresses can't just change their email address
14 votes -
Scheduled arrival date column in reservation report
Properties need the Reservations report to distinguish between the originally booked arrival date and the actual check-in date/time.
At the moment, when a reservation is checked in later than its scheduled arrival date, the Reservations report can show the actual check-in date in the Arrival field instead of the originally booked arrival date.
This creates reporting issues for properties that use the Reservations report export for stay-duration calculations and operational analysis.
Current behavior:
A reservation booked from 20/12/2025 to 27/12/2025 can appear in the Reservations report with an arrival date of 21/12/2025 if the guest was checked in on 21/12/2025.…
5 votes
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