1831 results found
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Additional services revert to previous owner at check-in
Summary
When changing the bill owner, additional services (e.g. breakfast and breakfast adjustment) initially follow the new owner correctly. However, as soon as the guest checks in, these items revert back to the previous Reservation Owner due to default billing automation.Current impact
Manual changes done before check-in are undone
Creates daily manual work (15+ bills)
Increases risk of billing errors
Improvement request
Please allow one of the following:Additional services to respect manual owner changes and not revert at check-in, or
A billing automation setting to control whether additional services follow the Bill Owner or Reservation Owner during check-in.
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1 vote -
Barn voksne Ulike kapasitet rom
For standard suites, it should be possible to book for two children regardless of age, but currently it only allows booking for one child. How can we get this changed?
Also, it should not be possible to book an extra adult in these rooms. How can we get this changed?1 vote -
Trial Balance Improvement
To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.
1 vote -
check-in missed
Possibility to change the time when a room is moved to status check-in missed
1 vote -
Pouvoir sélectionner plusieurs espaces à bloquer sur usage interne
Cela pourrait être pratique de pouvoir sélectionner plusieurs espaces à bloquer aux mêmes dates sur la fonctionnalité usage interne pour éviter de le faire à chaque usage
1 vote -
Future Arrivals with Routed Bills Report
We need the ability for the Ledger or Reservation Report to surface future arrivals that have routed billing but still carry unpaid balances. It would be more efficient to pull that data in one place.
This visibility allows hotels to proactively verify payment arrangements, prevent revenue leakage, and resolve billing issues before the guest arrives. Adding this filter or data point will reduce manual audits and improve operational readiness for front desk and accounting teams.
1 vote -
EAN number search
All governmental and municipality has EAN numbers in Denmark for billing.
We are setting the EAN number in billing code.
We would like to search the company with EAN number - quick and easy.5 votes -
MOVE THE ACCOUNTING REPORT BACK TO THE MAIN SCREEN
You have moved the Accounting Report away from the main screen and into a sub category of Finance.
This is a terrible idea.
Please move it back.
1 vote -
Product limit
Two customer scenarios highlight gaps in the current product setup:
Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.
Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.
Request: Add flexibility…
2 votes -
Make new "last minute" arrivals arriving today more visible on the arrivals list?
Can you make new "last minute" arrivals for today more visible on the arrivals list?
- Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
- Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
48 votes -
Purchase Order number
Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice
1 vote -
Customizable Notifications for Targeted Booking
Hotel teams often need to monitor and act on bookings tied to specific rates, promotions, or space categories due to unique selling conditions (e.g., limited inventory, special packages, or compliance requirements). Currently, notifications are generic and do not allow filtering by these criteria, which can lead to missed opportunities or operational inefficiencies.
Proposed Solution: Enable customizable notifications that allow users to set triggers based on:
- Rate plans or promotions
- Space categories (e.g., suites, meeting rooms)
- Specific conditions (e.g., minimum stay, package inclusions)
1 vote -
Make invoice automation optional after rooming list import
La création automatique d'une facture par chambre lors de l'import d'un rooming n'est pas un besoin pour mon hotel. Cette fonctionalité devrait être facultative.
1 vote -
Faster way to change rooms status to Inspected
Faster way to change rooms status to Inspected
It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.
2 votes -
Cancel all products when reservation is cancelled
When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.
2 votes -
Creating the same task for the whole group
We have a bunch of big groups coming which all have the same task set up, for different departments (e.g. housekeeping and reception). It would be great to be able to make the same task once for the whole group, instead of doing 30-40 tasks individually. The same would go for if we need to make the same task for multiply departments, it would make it easier to just choose the corresponding departments.
93 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Timeline jumps when clicking on a reservation
Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
couldn't you change this back?2 votes -
Export all invoices for a month or period as PDF files with a single click.
Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
Currently, you have to click on each invoice, print it, and save it as a PDF.
An individual PDF export for the desired period would make this task much easier.1 vote -
Add a drop down button above the timeline view to switch service
It would be nice to be able to quickly switch the context (bookable service) from the timeline view. Often we need to quickly look up something from the timeline in another service (parking or conference room). Currently it is necessary to go to the dashboard, switch to the other service, and then access the timeline again.
3 votes -
Send confirmation letter to availability block reservation
We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.
3 votes
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