1868 results found

1. Make new company profiles available quickly - prevent delays in checkout process

   When creating a new profile to associate with a bill or to issue the bill on the company during check out it takes very long for a new company profile to be available for selection as company owner or associated profile. Sometimes it takes several minutes for the company profile to become available in the input fields!!!
   This is unacceptable for most guests and unnecessarily prolongs and delays the checkout process.

   24 votes

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2. Company profiles should not be added to guest profiles automatically

   Currently company profiles are added to guest profiles automatically. This should be optional via a tick box. In our case guest' are not always booking via the same company (rate).

   19 votes

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3. Transfer Space Categories to Different Service

   Currently, Mews does not allow users to transfer space categories to different bookable services; instead, users have to be manually recreated in the new service. It would be beneficial and useful if we could create a transfer process (Rates, Products included)

   1. Operational Efficiency

   • Eliminates the need for manual recreation of space categories, rates, and products, saving significant time for property managers.
   • Reduces human error during manual setup, ensuring consistency across services.

   2. Scalability and Flexibility

   • Makes it easier for hotels to reorganize or expand services (e.g., moving rooms from “Accommodation” to “Event Spaces”) without disrupting existing configurations.
   • Supports multi-service properties that frequently adjust offerings, improving adaptability.

   3. Data Integrity and Consistency

   • Eventually, we could work on preserving linked rates, restrictions, and product associations during transfers, maintaining accurate pricing and availability.
   • Prevents discrepancies that could lead to revenue loss or guest dissatisfaction.

   4. Improved User Experience

   • Simplifies workflows for staff, reducing training time and frustration.
   • Encourages adoption of new services by lowering the operational burden.

   ---

   Currently, Mews does not allow users to transfer space categories to different bookable services; instead, users have to be manually recreated in the new service. It would be beneficial and useful if we could create a transfer process (Rates, Products included)

   1. Operational Efficiency

   • Eliminates the need for manual recreation of space categories, rates, and products, saving significant time for property managers.
   • Reduces human error during manual setup, ensuring consistency across services.

   2. Scalability and Flexibility

   • Makes it easier for hotels to reorganize or expand services (e.g., moving rooms from “Accommodation” to “Event Spaces”) without disrupting existing configurations.
   • Supports multi-service… more
   3 votes

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4. Bulk add address information to profiles of the same reservation

   Hi,
   Would it be possible to have an option that we can select to add the same address/city/postal code to all profile of the same reservation?
   In Spain, we need to fill in a lot of information and the adress/city/postal code is something mandatory for us and when we have big groups it takes forever to add that info individually.

   Thank you

   1 vote

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5. Timeline improvements: colors, OTA icons, guest count & payment status

   Hello everyone,

   We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:

   Better color customization
   The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.

   OTA/source icons on reservations
   Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.

   Guest count visible on timeline
   Showing the number of guests directly on each reservation would greatly help with quick planning and overview.

   Payment status indicator
   An icon to show whether a reservation is paid or still pending would be extremely useful.

   We are very happy with Mews overall and believe these small improvements could make the timeline even more powerful for daily operations.

   Thanks!

   Hello everyone,

   We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:

   Better color customization
   The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.

   OTA/source icons on reservations
   Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.

   Guest count visible on timeline
   Showing the number of guests directly on each reservation would greatly help with quick planning and overview.

   Payment status indicator
   An icon to show whether a reservation is paid or still pending… more

   1 vote

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6. Automated Closing of OTA Bills

   Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit card instead of the virtual credit card.

   I would never want to go back to where we began. I would, however, like to understand why there is not an automated method to close OTA bills like there is for closing Guest-owned bills when they’re at a $0.00. I do not put this task on my Front Desk Staff member because s/he may often be redeployed to assist Housekeeping when we have high Guest turnover during the weekends. Instead, I do this from my office given we have no back office or personnel to do stuff like this in a back office. One bill at a time, I close each OTA bill when the reservation status has reached Due to Checkout or Past.

   Another OTA-related issue no one seems to be able to solve due to the way in which tax brackets are applied and rounded is the $0.01-0.04 variances, credits or debits on at least half of our OTA reservations that must be adjusted off to achieve a $0.00 balance on the bill. We have three tax brackets applied, 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County tourism development tax, a collective 13%. However if any one or more of these brackets result in a tax amount that is rounded up or down to the nearest dollar while one or more of the other tax brackets being applied to the same room rate is rounded up or down to the nearest dollar, this results in either a credit (refund) or debit (payment) that must be applied to get the bill back to a $0.00 balance.

   Now that Booking.com has changed its policy for the charging of virtual credit cards [VCC], I can at least look at most future reservations and attempt to get a headstart on these adjustments when looking down the Billing screen for Booking.com to see the occasional pennies to be adjusted. For all other OTA reservations and those from Booking.com that have not yet reached the no cancellation period, I have to wait until the day of arrival when the automated and scheduled payment is posted against the VCC before I can even see where adjustments are needed. The only other means would be to look to see for what amount the VCC has been pre-approved when looking on the Payments screen, then looking at the room/tax amount that will be due at the time of the Guest’s arrival, and with a bit of math, determining if an adjustment is needed, but that adds even more minutes to these manual tasks.

   Doing this is entirely manual and requires the posting of an external payment using “Exchange rounding difference” as the type and the manually entering the associated reservation number and Guest name for which the adjustment is being applied. There’s no means to link the external payment (which may be a refund or a payment) to a room reservation. On average each month, I am posting close to 100 adjustments, a number that can go up or down as our room rates go up and down. Daily, about 30-45 minutes of my day is spent posting adjustments and closing OTA bills. These hours add up by the end of the week, time I could better spend managing our business instead of managing menial bookkeeping tasks like these. At the end of each fiscal week, each fiscal month, and each calendar, month, I have reporting to create for our hotel’s owner and his business partner. Leaving OTA bills open and unadjusted does not seem like the appropriate or generally accepted accounting practice.

   Am I the only property to have issues like this and if not, how are other properties managing this? Is it not possible to create a checkout summary screen like the Guest reservation checkout summary screen when clicking the Departures donut on the dashboard so I can check boxes down the left margin for all the OTA reservations that need their bills closed? When I asked about this at the time billing automation rolled out, I was told that the ability to close open bills with a $0.00 was limited to only Guest-owned bills.

   David Foxx, General Manager - Hotel Operations, Mari Jean Hotel

   Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit… more

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   on the roadmap  ·  AdminLaura Asplin (Admin, MEWS) responded

   We are currently Beta testing a change to automatically closed balanced bills and we hope to be releasing in the next month.

7. Standard reason codes when re-issue bill/invoice

   When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.

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8. GROUP BATCH BOOKINGS

   It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

   Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be of great help.

   It would improve efficiency if we could create a batch of bookings for the same or different company, all at once, by just choosing the dates we need, and then just repeating that same pattern of rooms needed for all bookings. To be able to assign an individual customer to each would be preferable, like being able to create a new customer for each different date, in a faster way.

   Creating group bookings one by one is very tedious and takes a long time, and for properties that hold various groups a day or a week, this would definitely be… more

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9. Identical items from integrations (third party systems) are automatically merged into a single billing item

   Summary of the Issue

   During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
   This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

   Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
   The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

   In contrast, bookable services (e.g. breakfast) are handled as individual, divisible items and can be easily split across invoices.

   Improvement Proposal

   Enable splitting of POS items in the billing window

   It would be highly beneficial if POS items were not automatically merged, but instead appeared as individual, divisible items, similar to bookable services.

   Alternatively (or additionally), there should be an option to split merged POS items retroactively and assign them to different invoices, rooms, or guest profiles.

   This improvement would:

   significantly simplify check-out processes for groups or shared consumption

   eliminate manual calculations

   reduce errors

   and increase overall efficiency and transparency in billing

   Summary of the Issue

   During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
   This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

   Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
   The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

   In contrast, bookable services (e.g. breakfast) are handled as individual, divisible… more

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10. Add reporting for future group blocks (including non-picked-up rooms)

    We would like to suggest an important improvement regarding group reporting and forecast accuracy.

    Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.

    This creates a significant discrepancy in forecasting and reporting.

    Example:
    A group is booked for a future date with 20 rooms blocked at an ADR of $200
    No rooms are picked up yet
    One individual reservation exists at an ADR of $250

    In this scenario:
    Occupancy correctly reflects 21 rooms
    Revenue only reflects the $250 individual booking
    ADR is calculated as $250 / 21 rooms, which results in an inaccurate and misleading ADR

    This does not reflect the true business on the books, as the group block represents a strong revenue commitment and pricing structure.

    What we need:
    A report (or option within existing reports) that:

    Includes blocked group rooms in future projections
    Applies the group ADR (or expected revenue) to those blocked rooms
    Provides a more accurate view of:
    Forecasted revenue
    Forecasted ADR
    Business on the books

    Why this matters:
    Improves revenue forecasting accuracy
    Reflects real sales performance from the sales team
    Avoids misleading ADR calculations
    Supports better strategic decisions (pricing, inventory, yield)

    This feature would be extremely valuable for any property managing group business and forward-looking performance :)

    We would like to suggest an important improvement regarding group reporting and forecast accuracy.

    Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.

    This creates a significant discrepancy in forecasting and reporting.

    Example:
    A group is booked for a future date with 20 rooms blocked at an ADR of $200
    No rooms are picked up yet
    One individual reservation exists at an ADR of $250

    In this scenario:
    Occupancy correctly reflects… more

    1 vote

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11. Ajouter des colonnes avec le nombre de chambres bloquées et réservées dans la liste de tous les blocs.

    Bonjour,
    Il serait pratique d'avoir des colonnes de plus avec le nombre de chambres bloquées et réservées quand on sort une liste des blocs (groupes). Cela permettrait d'avoir l'information rapidement. Nous n'aurions plus besoin de consulter individuellement chaque bloc, chaque groupe pour obtenir cette information. Merci.

    1 vote

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12. Export all invoices for a month or period as PDF files with a single click.

    Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
    Currently, you have to click on each invoice, print it, and save it as a PDF.
    An individual PDF export for the desired period would make this task much easier.

    2 votes

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13. Wish for improved color contrast for "Check-out Today" vs. "Check-in Today

    Hi Mews team!

    We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

    The Issue:
    Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting reservations directly from the timeline.

    The Request:
    We would like to make the distinction between these two statuses more visible by adjusting the brightness and/or darkness of the blue shades - similar to how we currently distinguish between "In-house" and "Checked out" statuses of dark.

    Current Color Logic (for reference):
    - Green: Online Check-in
    - Orange: Check-in Missed
    - Purple: House Use
    - Dark Gray: In-house
    - Light Gray: Future / Checked Out
    - Same blue: Check-out Today & Check-in Today

    Goal:
    The current color scheme works well, so we don't want to change the colors entirely. We simply need the two blue nuances to be distinct enough that a staff member can tell them apart at a glance on the timeline more easily.

    Could you please let us know if it’s possible to tweak these hex codes to create a clearer visual hierarchy?

    Best regards,
    Louise Milling & Michelle Jensen from Bühlmann Hotels

    Hi Mews team!

    We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.

    The Issue:
    Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting… more

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14. View product checklist in Mews mobile app

    It would be great if it was possible to view the product checklist in the Mews mobile app.
    Then we do not have to print the list (save the planet) and the list is always updated

    5 votes

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15. Switch in the bill between associated profile and owner

    In the billing it would be great to have an arrow for switching between the owner and the associated profile.

    4 votes

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16. Send confirmation letter to availability block reservation

    We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    5 votes

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17. Expand on "Responsibility" & Offer to Employee Permissions

    Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

    Current:
    **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

    **The responsibility section in the service is mainly for Notifications or Tasks.

    Desired behavior:

    Add a configuration option in Service Settings:
    “Restrict service management to the responsible department/user only.”

    When enabled:

    Only staff or user groups assigned as Responsible can:
    Sell the service
    Modify service orders
    Manage related items/products

    Non‑responsible staff:
    Can view the service (configurable), but
    Cannot sell or alter it

    Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.

    Current:
    **Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".

    **The responsibility section in the service is mainly for Notifications or Tasks.

    Desired behavior:

    Add a configuration option in Service Settings:
    “Restrict service management to the responsible department/user only.”

    When enabled:

    Only staff or user groups assigned as Responsible can:
    Sell the service
    Modify service orders
    Manage related items/products

    Non‑responsible staff:
    Can view the service (configurable), but
    Cannot sell… more

    1 vote

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18. Ability to Customize Counters at the Service Level

    Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

    Problem

    • Counters are defined at the property level, meaning all services pull from the same shared list.
    • Staff must manually choose the correct counter from a dropdown when posting charges.
    • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
    • Incorrect counter selection leads to downstream reporting and accounting discrepancies that require time‑consuming reconciliation.

    Proposed Enhancement
    
    Allow counters to be configured directly at the service level, enabling each service to automatically apply the correct counter without manual selection.

    Value & Impact

    • Reduces human error by removing the dependency on staff choosing the correct counter, especially when a special counter is necessary in the operations.
    • Ensures consistent and accurate financial reporting, especially in multi‑outlet or multi‑service environments.
    • Improves operational efficiency, lowering training needs and simplifying day‑to‑day posting.
    • Supports cleaner revenue segregation, particularly for integrations and departments that rely on precise counter mapping.

    As properties continue to expand their service offerings—F&B, spa, retail, activities, Laundry Services, add‑ons—the current counter structure requires a bit more flexibility. Service‑level counter assignment would directly support scalability while preserving data integrity.

    ---

    Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.

    Problem

    • Counters are defined at the property level, meaning all services pull from the same shared list.
    • Staff must manually choose the correct counter from a dropdown when posting charges.
    • This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
    • Incorrect counter selection leads to downstream reporting and accounting discrepancies that… more
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19. Adjust maximum occupancy for a room categorie on specific days

    We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
    In my previous PMS we had rate plans per occupancy which we could close down.
    Can you create a restriction for this? Or in de occupancy report?

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20. API support for MEWS gift voucher redemptions via API

    To be able to redeem MEWS Gift Voucher vouchers via the API which allows us to integrate the entire booking process via API and not require manual redemption thru the MEWS interface

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