2008 results found
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Hide private rates when modifying the rate plan within an existing reservation
Hide private rates when modifying the rate plan within an existing reservation - why do we have private rates that require a voucher to book if the front desk can choose ANY rate (private or public) within the existing reservation screen under Pricing tab? Defeats the purpose and allows the Front Desk to modify to choose rates that should not be bookable.
Product team - can you at least allow us to restrict this by access?
2 votes -
More easily visible competitor pricing information
Hello R&D team,
It would be great to have a more visual price screening page on Atomize to see the competition with a glance. Also the number of competitors could be increased to 8-10 to have a better representation of the market.
Thanks and have a great day,
Bence NAGY
[email protected]4 votes -
Report reservation
Hello,
I would like to submit a feature request regarding reporting for availability blocks / group reservations in the Reservation Report.
Previously, I used the old Reservation Report to isolate a specific group by its Group Name and then generate a report with the number of nights and the total amount. This was very useful after a group had already departed.
Now that the old Reservation Report is no longer available, I cannot do this properly in the new Reservation Report.
The current alternatives are not reliable enough for this use case:
Filtering by Company is not sufficient, because it…2 votes -
affichage du calendrier
Serait il possible d'avoir le choix de l'affichage des numéro de chambre dans le calendrier? en effet celles ci sont affichées par groupe de chambres de même catégorie. Pourrait on choisir de les afficher par numéro de chambre et avoir ainsi une liste de numéros qui se suivent... plus pratique pour gérer par exemple les chambres communicantes quand elles sont de 2 catégories différentes. plus pratique également pour avoir un visuel ,dans le calendrier, d'un étage complet.
1 vote -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
6 votes -
Automatisation d'un produit pr qu'il apparaisse à une date donnée
Nous souhaitons mettre en place une configuration concernant la caution pour les serviettes de piscine.
Notre souhait est que la caution soit facturée automatiquement le dernier jour du séjour du client.
Plus précisément, nous souhaiterions que :
1. la facture soit créée uniquement le dernier jour du séjour ;
2. le produit « Serviette piscine » soit ajouté et facturé à cette même date ;
3. la facture ne soit pas créée dès l’enregistrement de la réservation, avec simplement une date de consommation programmée au dernier jour du séjour.En d’autres termes, nous souhaitons que la facture et la ligne…
1 vote -
Full visibility when looking for an exact room on timeline
When searching for a specific room number on the timeline, the room categories disappear, which makes reallocating guests much more difficult.
It would be very helpful if the room categories remained visible even when searching for an exact room number.
1 vote -
Disable payment expired tasks for AR
With AR enabled and payment links enabled for AR, a task appears anytime the AR payment link expires.
This task is unnecessary as you cannot extend or resend the invoice with a new paylink.
Payment link expiry tasks do not assign to a department, AR tracking is done within the City Ledger, so the task is not useful as a reminder and just creates extra work for all team members to close down the task.We would like to leave the payment links active but disable the expiry task.
1 vote -
Possibility to customize header of dashboard
If working with several properties within Mews it is very difficult to understand which property you are on - only in Search field you see the property. Would be valuable to be able to customize the color of the top ribbon to be able to quickly identify what property you are on.
1 vote -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent: up to €50
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
1 vote -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
4 votes -
Be able to map a product to a single booking engine
It would be great to be able to map a product to a single booking engine!
1 vote -
Number of guests per room visible in timeline
It would be really helpful, if the number of guests per room would be visible directly within the timeline. Seems to be working just fine, once the guests are checked out. Why can`t it be visible already when creating the booking?
1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…8 votes -
Move multiple reservations altogether on the timeline
Bulk select multiple reservations in a group and move them altogether in one movement from one series of spaces to another. At this stage, we have to individually select each reservation to change the space, which can take time for large groups.
4 votes -
Age-based pricing for allowances
Age-based pricing for credits
Currently, Mews credits can be used to automatically deduct amounts when integrated with a POS system such as Lightspeed. However, it is not possible to assign different credit values based on the guest's age category (adult, child or infant).
For example, if breakfast is priced at €27 for an adult and €17 for a child, Mews cannot allocate the corresponding amount to each guest. Instead, it applies an average value — for example, 2 × €22.
Although the POS system sends the correct price for each guest, Mews still considers the unused portion of the credit…
1 vote -
payment links
Would be great if the email to the booker of the room could be automatically or preselected in the recipent email in payment links. Insteaf of having to copy and paste it every time. Like when you send bills, you can choose between the booker or the guest as recipient. This we want for payment links aswell.
1 vote -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
44 votes -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
2 votes
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