1973 results found
-
Check-in for groups
We’d like you to review the check-in process for groups.
When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.
When we choose to upload a file, we find these problems:
- If the customer is Spanish, there is no field to add the second last name or the ID support number
- There is no field to add addresses
So there is no valid process to finish…
6 votes -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Include User Profile ID in User Exports
Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.
We would like the User Profile ID to be added as a dedicated column in both:
- Property-level User Exports
- Multi-property / Portfolio-level User Exports
Having access to the User Profile ID would significantly simplify:
- User auditing and administration
- API and integration troubleshooting
- Cross-referencing users between exports, logs, and backend systems
- Bulk management and reporting activities
This enhancement would make bulk User exports more complete and…
2 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
70 votes -
Provide summarized/grouped invoice layout for group and corporate billing
Problem
Customers managing group reservations find the current invoice difficult to read because it displays individual consumed postings and package components for every room and guest. For larger bookings, invoices become excessively detailed and are not suitable for finance and accounting teams.
Desired Outcome
Allow invoices to be generated in a summarized format that:
-Groups charges by revenue category.
-Consolidates repeated products/services.
-Displays supporting stay information separately.
-Includes a tax summary by VAT rate.
-Maintains accounting accuracy while reducing invoice length.Example
Instead of:
Room package
Breakfast
Breakfast
City tax
Breakfast
Breakfastdisplay:
Accommodation (10 rooms) €2,220
Tourism fee €60…2 votes -
Dissociate permission to charge a credit card and permission to refund on a credit card
It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).
6 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
5 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
144 votes -
Re-evaluate tax exemption eligibility when reservation length crosses tax-exempt threshold
Problem
For jurisdictions where guests become tax-exempt after a certain length of stay (for example, 30+ days), Mews calculates tax when each night is posted and locks that calculation permanently.
If a reservation is initially below the exemption threshold and is later extended beyond it, only the newly created nights receive the exemption. Previously posted nights remain taxable, requiring manual correction.
Business Impact
- Significant manual effort for properties managing long-term stays.
- Increased risk of tax correction errors.
Proposed Solution
Provide a controlled mechanism to re-evaluate tax exemption eligibility when a reservation crosses a configured threshold.
Potential approaches:
- Automatically recalculate eligible,…
2 votes -
Require guests to enter the exact age of each child in the Booking Engine
The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.
Simply asking for the number of children is often not sufficient, as a child’s age can affect:
Room occupancy and maximum capacity
Availability of suitable beds or cots
Pricing and child discounts
Breakfast charges
Which room types can accommodate the familyCollecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings…
2 votes -
split
Splitting a reservation to allow a room change should NOT create a new reservation. It is not operationally efficient and makes no logical sense. Creating a new reservation leads to several issues:
If the invoice is already closed, it generates a credit note.
If the invoice is still open, it splits it into two invoices.
When analyzing data for important decision-making, it distorts the results because you end up with a new reservation that is not real. It alters metrics such as booking lead time, pickup, and more.
I strongly believe this is an issue that MEWS should address
11 votes -
Temporary OTA Freeze / Reception Control Mode for Room Blocks
We would like some form of temporary OTA isolation / reception‑only mode, where, for example:
Changes made by reception (room moves, removing blocks, emergency allocations), do NOT sync to OTAs until the mode is turned off.
A short, manual pause (e.g. 5–10 minutes) on OTA updates while operational changes are being made
The Problem:
Currently, Mews only allows one type of room block. The 'Out of Order' block.
When running close to full occupancy, there could be some daily operational issues, unexpected maintenance problems, guest conflicts, or urgent relocations.
To manage these situations, we always keep at least one room…
4 votes -
Mandatory e-mail field
I would like to have the opportunity to configure profile fields as mandatory or optional. For example, for us it is very important to ensure that all guests that check-in have a valid, non-OTA e-mail address.
E-mail address is currently an optional field. we would like to have the ability to make it mandatory.
2 votes -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
7 votes -
Tasks for group / block reservations
Problem
It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.Operational impact
For group bookings, we need to manage important milestones such as:Name list deadlines
Booking cut-off dates
Client follow-ups
Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…
8 votes -
Custom bookable Products per Availability Block / Selfbooking Engine
We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)
Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.
We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.
We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.
We assume this is a rather undercomplex feature programming-wise.
Thank you very much!
7 votes -
Pro forma invoice tracker
It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
For example, an extra selection under 'bills and invoices'.74 votes -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
2 votes -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)2 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
5 votes
- Don't see your idea?