2008 results found
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Don't split costs on paymaster when naminglist is done
When entering names in a group, the costs should NOT move to different invoices. It is a group, so all costs need to stay on the Paymaster. We are moving the charges so many times, it is ridiculous. When group, costs are grouped.
2 votes -
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Split Reservation / Automatically transfer booking items when a reservation is split
Description:
When a reservation is split due to a room move, scheduled booking items currently remain on the original reservation and must be added manually to the new one.
This increases administrative work and creates a risk of services being missed.
It would be helpful if all future booking items (e.g. weekly cleans, breakfast packages, late check-outs, or other scheduled services) were automatically copied to the new reservation for the remaining stay dates, while items that have already been used remain on the original reservation.Benefits:
Reduces manual…
3 votes -
Get notified when a booking is cancelled
It would be nice to get some sort of notification when a booking is cancelled. That way it is possible for us to know if we suddenly have a room avaliable, when we know other guestst wish to stay with us, and we can inform them.
5 votes -
Include a source attribution question to booking
When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.
2 votes -
Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
2 votes -
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
3 votes -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent/Trainee: up to €50-100
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
2 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
BRING BACK THE ARROW IN GUEST PROFILES!
There used to be an arrow to go from the guest profile back to whatever page you were working on. Now the arrow is only there when you manage a reservation, but not for the guest profiles. Please bring it back!
9 votes -
Check-in for groups
We’d like you to review the check-in process for groups.
When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.
When we choose to upload a file, we find these problems:
- If the customer is Spanish, there is no field to add the second last name or the ID support number
- There is no field to add addresses
So there is no valid process to finish…
6 votes -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Include User Profile ID in User Exports
Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.
We would like the User Profile ID to be added as a dedicated column in both:
- Property-level User Exports
- Multi-property / Portfolio-level User Exports
Having access to the User Profile ID would significantly simplify:
- User auditing and administration
- API and integration troubleshooting
- Cross-referencing users between exports, logs, and backend systems
- Bulk management and reporting activities
This enhancement would make bulk User exports more complete and…
2 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
70 votes -
Custom bookable Products per Availability Block / Selfbooking Engine
We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)
Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.
We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.
We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.
We assume this is a rather undercomplex feature programming-wise.
Thank you very much!
8 votes -
Provide summarized/grouped invoice layout for group and corporate billing
Problem
Customers managing group reservations find the current invoice difficult to read because it displays individual consumed postings and package components for every room and guest. For larger bookings, invoices become excessively detailed and are not suitable for finance and accounting teams.
Desired Outcome
Allow invoices to be generated in a summarized format that:
-Groups charges by revenue category.
-Consolidates repeated products/services.
-Displays supporting stay information separately.
-Includes a tax summary by VAT rate.
-Maintains accounting accuracy while reducing invoice length.Example
Instead of:
Room package
Breakfast
Breakfast
City tax
Breakfast
Breakfastdisplay:
Accommodation (10 rooms) €2,220
Tourism fee €60…2 votes -
Dissociate permission to charge a credit card and permission to refund on a credit card
It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).
6 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
5 votes -
Package Price Estimation and Breakdown for Product Rules
Problem
Currently, when creating package rates using Product Rules, Revenue Managers have no intuitive way to understand how the final package price is calculated. The only reliable method is to create a test booking and review the resulting pricing, which is both time-consuming and prone to misinterpretation.
This creates challenges when validating package setups, especially when determining whether products are included, excluded, or distributed correctly within the total package rate. Misconfigurations can easily go unnoticed until after the package is already available for booking.
Proposed Solution
Add a pricing preview directly within the Product Rule configuration that provides an estimated…
2 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
144 votes -
Re-evaluate tax exemption eligibility when reservation length crosses tax-exempt threshold
Problem
For jurisdictions where guests become tax-exempt after a certain length of stay (for example, 30+ days), Mews calculates tax when each night is posted and locks that calculation permanently.
If a reservation is initially below the exemption threshold and is later extended beyond it, only the newly created nights receive the exemption. Previously posted nights remain taxable, requiring manual correction.
Business Impact
- Significant manual effort for properties managing long-term stays.
- Increased risk of tax correction errors.
Proposed Solution
Provide a controlled mechanism to re-evaluate tax exemption eligibility when a reservation crosses a configured threshold.
Potential approaches:
- Automatically recalculate eligible,…
2 votes
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