99 results found
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Admin rights needed for Channel Manager Rates & Categories at Marketplace
At the moment, Admin rights are needed to manage the Channel Manager rates and categories in Mews Marketplace.
From an information security perspective, it's a risk to have many users with admin rights, and within our property, revenue managers do not need Admin rights, except now for the Channel Manager rates. This issue is flagged every year during the external audit.
It would be great to have the rights to manage the Channel Manager Rates & Categories separately from the Admin rights.8 votes -
Assign all user rights individually
"Thanks to the expansion of user rights allocation, administrators can now assign rights to each employee with considerably greater flexibility. Rights can be structured using dependencies, and in addition to creating various assignable sets of rights, individual rights can be granted or revoked in line with employees’ respective areas of responsibility."
That’s what it says here in the forum. Unfortunately, it’s not entirely correct. There are apparently certain permissions – such as the ability to delete a payment request – that are only granted to admins. These permissions cannot be assigned individually.
However, it should be possible to assign all…6 votes -
Include User Profile ID in User Exports
Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.
We would like the User Profile ID to be added as a dedicated column in both:
- Property-level User Exports
- Multi-property / Portfolio-level User Exports
Having access to the User Profile ID would significantly simplify:
- User auditing and administration
- API and integration troubleshooting
- Cross-referencing users between exports, logs, and backend systems
- Bulk management and reporting activities
This enhancement would make bulk User exports more complete and…
2 votes -
Dissociate permission to charge a credit card and permission to refund on a credit card
It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).
6 votes -
Improve Error Messaging for Permission-Restricted Service Configuration
The system displayed a generic error message:
"Oops, something went wrong."
The message suggested a system or application failure, even though the underlying issue was not a platform error.
Impact
- Users are unable to determine the actual reason for the failure.
- The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
- Additional support interactions may be required to identify what is actually a permissions-related issue.
- Creates confusion and reduces confidence in the product experience.Requested Enhancement
When a user encounters a 403 Forbidden response while accessing or editing an…
2 votes -
less unnecessary updates form mews and a way to give feedback
Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!
6 votes -
Multi Property: add the possibility to set user rolse and permissions
Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.8 votes -
Automatic session lock after user inactivity
We would like to see an option to automatically lock a user session after a configurable period of inactivity (for example, 15 minutes).
In hotel operations, it is common for multiple employees to use the same workstation throughout the day. When a user remains logged in after stepping away, the next employee may continue working under the previous user's account without realizing it.
An automatic lockout feature would provide several benefits:
Improved security and protection of guest data.
Better accountability and audit trails.
More accurate tracking of who performed specific actions in the system.
Reduced risk of unauthorized changes being…1 vote -
Sort task by roomnumber
In previous system i could sort task by roomnumber.
Some times we manage to put more task that is the exact same on the same roomnumber. so when a person go and fix ex. a broken door, they solve the task. but its still another task laying there with same fault.
Its not easy for techincal department to see if there is more task on one room that is the same.1 vote -
Action log details
here is a recommendation for your team, maybe we need to add and the ACTION LOG who made keys, or how many keys were made, and change the language from "confirmed" to "checked in" on the action log, you can share that with your team, we can not see who makes keys and when or what times, and having to read the whole lines of words to see the room was confirmed would be much easier if it says checked in.
1 vote -
Edit the maximum number of rooms bookable on the property's own booking engine to the value the property wants
Edit the maximum number of rooms a guest can book at one time on the property's own booking engine to match the property's preference
1 vote -
Request to Implement User Management Activity Log
Hi Team,
Can we please implement a log for user management actions?
Right now, there is no tracking in place to see who created, deleted, or modified a user. Adding this log will help us monitor changes, ensure accountability, and maintain accurate records.Thank you.
4 votes -
Default to net value
Have a general setting that allows us to default reports to Net value rather than Gross value. It is time consuming and prone to error to have to keep remembering to adjust the setting, would be far simpler to be able to set this as a default.
1 vote -
Data storing
Mews only stores data for 3 months, which is too short. If issues happen, they are usually way past 3 months. For example, guest emails, pricing etc.
It is beneficial for hotels to access all email history per guest, 6-9 months at least. The same goes for pricing; looking into reports back in time makes no sense, and you can not get a correct average price for the past on a day-to-day basis as well as per whole month.
So, please do increase data storing to a few more months.
1 vote -
Expand on "Responsibility" & Offer to Employee Permissions
Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.
Current:
**Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".**The responsibility section in the service is mainly for Notifications or Tasks.
Desired behavior:
Add a configuration option in Service Settings:
“Restrict service management to the responsible department/user only.”When enabled:
Only staff or user groups assigned as Responsible can:
Sell the service
Modify service orders
Manage related items/productsNon‑responsible staff:
Can view the service (configurable), but
Cannot sell…1 vote -
View only access to rates and rategroups
It would be helpful to have a view-only access to the rates and rategroups in the settings so that employees, who are not admins in Mews, can see the conditions and policies of all rates.
Alternatively, it would be a big help to be able to see the rate description on the reservation when hovering over the rate with the mouse. Right now, if you are not an admin in Mews, you are not able to find or see the rate descriptions of for example OTA bookings, which is impacting our daily operations. This add on would be a great…
3 votes -
Remove rights to optimize space allocation
We would like to be able to change the optimize space allocation function in Timeline so that you can assign it as a Permission under roles.
So not everyone has rights to use this feature.51 votes -
Separate housekeeping permissions for marking rooms as clean or checked
We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".
That is not yet possible.
13 votes -
Access the PMS, POS and Mews Events with the same user profile
One User profile for PMS, POS and Events
Please let the users switch from one system to the other by using the same user profile and not 3 different ones.2 votes -
Enhanced Permission Settings for Refund Limits in Mews
Dear Mews Team,
We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.
Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.
We propose the introduction of enhanced permission settings that allow businesses to:
Set Refund Limits: Define maximum refund amounts that…
14 votes
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