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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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211 results found

  1. Top/Frequent Guest Report

    Would be very useful to have a report in Mews that lists our hotel's most loyal guests, who have stayed/spent the most. This would make it easier to identify the guests e.g. for recognition purposes.

    64 votes
    idea to upvote  ·  4 comments  ·  Reports and dashboards  ·  Admin →
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  2. Include Optional Bookings Data in Availability & Occupancy Report Export

    Currently the 'Optional Reservations' and 'Optional Blocks' are available in the dashboard view of the Availability & Occupancy Report. However, this data is not included in the export. Please make this data available in the export as well so we can work with it.

    17 votes
    idea to upvote  ·  2 comments  ·  Reports and dashboards  ·  Admin →
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  3. Store and pull reports for guest allergies

    We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks…

    26 votes
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  4. More filter options in check-in flow

    Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    4 votes
    idea to upvote  ·  2 comments  ·  Reports and dashboards  ·  Admin →
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  5. Receive a daily no-show report.

    It would be great if we could receive a no-show report, either as an xml attachment in an email, or a pdf report through email.

    Currently the only way to check no-shows is on the day itself and there's no way to really gather statistics from this unless you keep track yourself.

    19 votes
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  6. Selection of multiple room categories within the availability & occupancy report

    It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    27 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
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  7. Occupancy Calculation Based on Actual Room Count

    I would like to propose an enhancement regarding the way occupancy is calculated in Mews. Currently, Mews accounts for all spaces created in the system, including virtual connecting rooms, which results in occupancy reports reflecting a higher number of available spaces than the actual number of physical rooms in the hotel.

    For example, in our case, we have 86 actual rooms, but Mews calculates availability based on 96 spaces, including virtual connecting rooms. This affects key performance metrics such as occupancy rates, revenue per available room (RevPAR), and benchmarking comparisons, as the reported figures do not align with our true…

    4 votes
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  8. Export button under product checklist

    We would like to add an export button under the tab Reports, product checklist. We need these lists for our daily operation to be printed.

    19 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
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  9. Report for product cancelations including reason

    We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    16 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
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  10. Space upgrade report

    Create a report that shows space upgrades purchased through Online Check in

    3 votes
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  11. Breakfast list to be printed with room number only

    Hi Mews

    We wish to send the breakfast list to our supplier along with the next day's breakfast orders. The product checklist is very useful, but we’d like to know if it’s possible to remove the guest names and display only the room numbers instead.

    Additionally, is there a way to automate this process by scheduling the list to be exported and sent out?

    Warm regards

    Thank you!

    5 votes
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  12. Type and tab instead of clicking from calender to change date in report filters

    It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.

    2 votes
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  13. printable reports : Check-list

    Make the checklist report printable/exportable to create a communication report for the reception and the restaurant. It should provide a list of the different rooms with their packages: breakfast and dinner options, along with the number of people in each room. This will give a detailed summary to bill the correct amount per room. It must be printable, as screenshots are not an option when there are many reservations. This report can be used for many products, not just restaurant items.

    All reports should have the option to be printed, because not everyone in a hotel has access to a…

    5 votes
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  14. Reports via email

    It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report

    1 vote
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  15. Bills & Invoices Report: Filter Credit Note Counters (Italy)

    Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.

    2 votes
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  16. Product Checklist Date Filter

    When you change the date filter and open a reservation, the preselected date resets back to the current date instead of the date you selected which creates an extra step for properties.

    2 votes
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  17. Name scheduled report excel sheets

    Hi,

    Even though we can name the schedule, we receive the report with its standard name: Accounting Report - Reservation Report....
    This creates confusion as we use the same report with different filters every day, but both are named the same...
    Could it be arranged that the report (excel sheet) inherits the name of the schedule?

    Thanks

    1 vote
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  18. Reservierungsbericht nur mit An-Abreise, Personenanzahl (Kinder und Erwachsene), Produkte und Notizen

    Ein Bericht, ähnlich dem Reservierungsüberblick nur mit folgenden Informationen für das externe Housekeeping:
    1. Gliederung in Zimmerkategorien
    2. Anreise und Abreise
    3. Name des Gastes (optional)
    4. Anzahl Personen gegliedert in Kinder und Erwachsene
    5. Produkte (Hund, Late Check-out, Early Check-in usw.)
    6. Gästenotizen und Hauseigene Notizen

    Dieser Bericht sollte ebenfalls automatisch gesendet werden können.

    3 votes
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  19. Add a pdf printable option to the new in house guest report

    Add a pdf printable option to the new in house guest report

    3 votes
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  20. Aufgaben-Liste

    Die zu erledigenden Aufgaben in der Dashboard-Liste sollten auswählbar sein. Derzeit sind zuviel Nonsens-Aufgaben darin und die Liste verliert damit ihre Übersicht und ihren Sinn

    2 votes
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