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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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182 results found

  1. Please add the option to choose multiple Services within reports (e.g. Reservation Report), the dashboard and the timeline.

    If we add a service for nightly billing and one for monthly billing, both should be equally add up as arrivals and being reflected on an arrival report.

    For the dashboard, maybe we can have at least the possibility to select services that should be shown together on one dashboard. (Arrivals, departures, tasks)

    For the timeline, it is not very helpful that reservations for other services are visible but it is shown with the name of the service instead of the guests…

    1 vote

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  2. It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.

    1 vote

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  3. Right now, there are so many details in the exported payment report in the excel file, but the mandatory refund reason is not there. It would be very helpful for us if it shows it in there as well when going through all the refunds.

    1 vote

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  4. Create a report to view future Scheduled Payments (aka, the Mews automatic settlements)

    3 votes

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  5. The ability to have some pre-saved filters on diftrent reports on your account.

    Ex: Reservation report = Save filter go get todays arrival list.

    2 votes

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  6. Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.

    The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.

    50 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Add to the current list of Interval option of a Continuous 7 days that begins the report at "Current Day 00:00 to +7 days at 00:00"

    This would allow a daily export of product services sold to show any 7 days out at all times and would also include any late changes that happen for last minute bookings with a cancellation period, add-ons over the phone, and so forth. This is extremely beneficial for a Front Desk Supervisor or Manager to see what is happening that day and prepare for the days to come before a guest arrives without having…

    1 vote

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  8. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    1 vote

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  9. In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
    As of how it is implemented right now, it could be assumed that no notes are attached to the…

    1 vote

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  10. Hoteliers like to track the success of the rates per month and currently, to do that is to run the reservation report with a specific rate selected and to run it in "Total" mode month by month.

    Manager report has a lot of potential for improvement to make it more useful for the hoteliers.

    1 vote

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  11. Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    6 votes

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  12. At the moment we have to calculate the average length of stay ourselves:
    https://help.mews.com/s/article/calculate-average-length-of-stay?language=en_US

    It is a quite simple KPI, can you add this to the standard reports?

    2 votes

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  13. We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.

    1 vote

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  14. Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…

    1 vote

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  15. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    27 votes

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  16. Sort the manager report properly:
    Accomodation
    F&B
    Other
    Etc

    At the moment calculations have to be made by hand and the total revenue of each department is not shown in one view.

    7 votes

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  17. Be able to programme an export for an interval of 10 days.
    We analyse the management report by 10-day periods: from 1 to 10 - from 11 to 20 - from 21 to the last day of the month.
    It would be useful to be able to programme an export that includes these 3 intervals + the total for the month.

    3 votes

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  18. A while ago I asked regarding saving custom reports and I was told to copy the URL and saving it as a Custom Link. It works fine but there’s something that I would like to have, so that it’s even better. Right now when you save the report, it also saves the date you used so we have to change it each time. It would be way better if we could write as a start “Today”, and then for the end “+1, +7, etc”. So that the system automatically makes the changes.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. From the Product Report, it would be great to be able to see which reservations have the listed products included
    Adding a filter that would show the detailed mode could allow to create a detailed report with the reservation numbers and guest information. It would be fantastic if the report can be ordered by space number

    4 votes

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  20. The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.

    3 votes

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