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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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238 results found

  1. It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report

    1 vote

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  2. Dear Team,

    This function work super for a Breakfast List as an overview.

    May I recommend:

    1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
    2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.

    Thank you in advanced.

    Kind Regards,

    Amit

    39 votes

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  3. Hi there,

    I would like to ask if there is a possibility to work on a report in order to calculate the forecast for the coming months. I have been looking at both the ‘Manager Report’ as well as the ‘Reservations Report’, and unfortunately I can't find the way. Has anyone had the same question as me and found a way to work on it? Thanks in advance.

    Thank you in advance.

    Best,
    Asensio

    3 votes

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  4. Hi,

    Even though we can name the schedule, we receive the report with its standard name: Accounting Report - Reservation Report....
    This creates confusion as we use the same report with different filters every day, but both are named the same...
    Could it be arranged that the report (excel sheet) inherits the name of the schedule?

    Thanks

    1 vote

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  5. In case of a fire event, it would be beneficial to have ability to open in house report from your phone on the Mobile App, especially if reception is the place that is on fire.
    Having to always print it from PC is not the most convenient.

    1 vote

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  6. Die zu erledigenden Aufgaben in der Dashboard-Liste sollten auswählbar sein. Derzeit sind zuviel Nonsens-Aufgaben darin und die Liste verliert damit ihre Übersicht und ihren Sinn

    2 votes

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  7. Create an automatic scheduled Reservation Report-link with specific filter on default. Just like the scheduled reports that we have today, but that we only receive an link / URL directly to the list in Mews. Also in a security perspective - that we don't have our guest's name sent to our emails everyday with all the booking information. It would be more secure to receive a link so you need to actually log in to Mews to have all the data.

    It is so much easier to handle the Reservation List directly in Mews, than operate with PDF.list's.

    2 votes

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  8. It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.

    5 votes

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  9. When searching for forecasting future facing occupancy and revenue data, there is not currently a report that allows us to see occupancy and revenue data by month, by space category, and compared to the same data at this time in previous year(s).

    What I'd request is a report that allows the data to be formulated as compared to previous year(s) as of a specific date. The example would be if a property currently has 500 nights pre-booked for 2025 for $100,000 in gross bookings, and last year at this point there were 300 nights pre-booked for $65,000 in gross bookings.…

    2 votes

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  10. It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.

    1 vote

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  11. Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.

    3 votes

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  12. There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.

    1 vote

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  13. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    44 votes

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  14. A report that shows what commission amounts are due to travel agencies.

    3 votes

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  15. Earlier we were able to see the invoice on the profile with the notification of closed and sent. This now has been moved the report. We do benefit to see on the profile as this can result in sending the invoice again if the Reception are not confident whilst processing the check out procedures. Going to the report is an option but will be time consuming. Having a report is beneficial for management to track and trace on daily folio sending

    3 votes

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  16. It would be really helpful to get a report of all payments made into a specific date range and linked to reservation in another specific date range as well (for example: list of the deposits paid in 2024 but linked to reservations for 2025)

    2 votes

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  17. Currently reports can be scheduled to run hourly, daily, weekly, monthly etc.

    It would be helpful to have more options ie. 6-hourly, fortnightly etc. and/or the ability to set a custom frequency for report exports ie. 6AM, 2PM, 6PM to correspond with staff shift times.

    2 votes

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  18. I think it would be very helpful to have the option to set customizable (per house, per user) templates for reports.

    In general I appreciate the flexibility in creating a report such as the reservation report.
    But if there is a report that is needed regularly, it can be a bit exhausting to everytime set all filters.
    To set up the scheduled exports is a solution only in case there is a fixed schedule. If we could have the option to select a template that would adjust the filters a certain way, this would be more than helpful and time…

    4 votes

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  19. You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?

    29 votes

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  20. When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?

    20 votes

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