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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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242 results found

  1. Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    229 votes

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  2. Add the day (Mon, Tue, ...) to the date field in the Reservation Overview Report. This feature already exists in the Product Report.

    94 votes

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  3. Would be very useful to have a report in Mews that lists our hotel's most loyal guests, who have stayed/spent the most. This would make it easier to identify the guests e.g. for recognition purposes.

    92 votes

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  4. Add Filter to the Manager Report that would enable us to sort the revenue as per Travel Agency.
    For Example, if selecting Monthly Revenue there would be a drop box that shows all individual OTAs total revenue (for the selected month).

    91 votes

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  5. Properties should be able to filter their reservation report by product to measure the production linked to x product

    64 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.

    The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.

    56 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. The no show email the property gets, stating all the reservations that were cancelled with the reason "no show", includes the reservation numbers and the customers' names. It would be perfect, to also have on that the room numbers shown where there were allocated.

    53 votes

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  8. Guest in house report: put the groups of guests together (per group) that belong together. with a blank line or separated from individual guests. The F&B knows they need tables for 4 of 10 people for dinner or breakfast!

    51 votes

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  9. When viewing over 2 weeks of occupancy and you scroll right, the name of the categories disappear. Keep it frozen so you never loose sight of what category you are looking at.

    50 votes

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  10. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    45 votes

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  11. In addition to the list of intervals available for export schedules, many properties would prefer to specify their own custom intervals in case they cannot find an existing one that suits their needs. With the option to specify your own interval, users could customize their export scheduling exactly as they need it.

    44 votes

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  12. Reservation Report should include a specific column for products a specific column for the accommodation, not only a single column for the total cost.

    42 votes

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  13. Reservations basic report (guest name, notes, arrival date) is cut off when viewed and printed to PDF (for example to report daily to all departments avoiding every manager having to pull the same report in the morning). Long exported version is too detailed, so what is needed is the VIEWED version ensuring it fits on PDF to be able to share via email.

    42 votes

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  14. We currently can only filter for used vouchers and are not able to filter for used voucher codes.
    This forces us to create multiple vouchers in case we want to analyse certain cooperations.
    If would be much more useful, if we could also filter the reservations report by "voucher codes" --> this would enable us to use e.g. one PROMO Code marketing voucher and give if various voucher codes.

    41 votes

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  15. Dear Team,

    This function work super for a Breakfast List as an overview.

    May I recommend:

    1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
    2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.

    Thank you in advanced.

    Kind Regards,

    Amit

    40 votes

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  16. Address in the Reservation Report should be broken down and not in one cell. It leads to the impossibility to use those data.

    My use case is as follows:

    I would like to be able to select all guests coming from specific cities/countries to be more efficient and quick when communicating (specially relevant in terms of COVID when you have a lot of cancellations coming from certain countries/cities)

    37 votes

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  17. Filter by Segment for Reservations Overview Report:

    This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...

    It will make housekeeping job easier, and will help to get a more accurate weekly forecast

    37 votes

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  18. It would be really usefull if we could check the number of room night and its ADR per segment, as in the Reservation Report

    35 votes

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    idea to upvote  ·  Bethany Lyons responded

    Thank you for contributing this idea to our forum! I'm setting this as an idea to upvote so other community members can contribute votes. Many thanks, 

    Bethany

  19. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    32 votes

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    Hello from the Mews product team,


    Thank you for sharing your feedback with us. 


    Our development team is currently working on resolving this issue, you can expect an update for this in the coming weeks.


  20. It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    30 votes

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