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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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258 results found

  1. Current Behavior:

    • Registration cards can be printed, but the print order does not reflect the sequence configured in Mews.
    • Each guest and companion currently receives separate registration cards, even when they share the same room.

    Problem:

    • The print logic ignores the user-defined order, likely due to a static sort or default template behavior.
    • Printing separate cards for guests and companions increases paper usage and operational overhead.

    Proposed Solution:

    1. Ordering Logic: Update the print functionality to dynamically apply the configured order from registration card settings when generating print jobs.
    2. Combine Guests & Companions: Provide an option for properties to combine guests…
    2 votes

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  2. Add dietary wishes in guest in house report. In this way accommodations who don't work with Mews POS can also make a kitchen report easily. Right now we have to do a lot of manual work.

    1 vote

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  3. The export of the cashier report is only available as a pdf-file. Therefore we are not able to send an excel file to our bookkeeping department or to our trustee in order to be able to check incorrect cash balances

    3 votes

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  4. Guest in House report: Sorting out the order by Room Number. now it is possible only by using spaces which doesn't put the list in practical order. Would be nice to get the report out ordering by room number so its easier for the breakfast staff to read the report

    4 votes

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  5. when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly

    1 vote

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  6. A report that is exportable and can be filtered to display all space/room changes at different stages of the reservation, especially for Confirmed and Checked-in.

    **The Action Log displays space changes but does not allow the user to define reservation state.

    1 vote

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  7. Mews braucht dringend eine Schnittstelle für die Meldung der monatlich erforderlichen Beherbergungsstatistik. JEDES Hotel in Deutschland muss diese Meldung monatlich einreichen. Warum gibt es in Mews weder eine Schnittstelle für e-Statistik.core noch einen passenden Report, der auf dem Portal importiert werden kann.
    Aktuell muss ich die Daten manuell in einem Formular auf IDEV eingeben. Bitte handelt schnell um diese unnötige Arbeit zu automatisieren bzw. zu vereinfachen.

    7 votes

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  8. We would like to receive the rebates report with the notes of our employees why they have cancelled the article. Now you can not see the notes and makes it hard to control voidings.

    1 vote

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  9. Historical reports for past groups that show their pick-up, average rate, and total revenue.Historical group reports are important to most hotel’s performance. It is also needed on a weekly basis to complete the STR report for the previous week.

    1 vote

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  10. Hello everyone,

    I work a lot with accounting reports to provide data to external Excel files that create very clean dashboards. I have set up an automatic sending from Mews to my mailbox, but the Excel files are too large.

    Do you have any suggestions or possibilities to increase the maximum file size that can be sent to our mailbox? Receiving them by email saves me a lot of time since I manage six properties in Mews.

    Thank you for your help!

    1 vote

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  11. In the “Accounting report” we do not have any information about the actual date of when the service was provided. Is it possible to add an information about the original date of consumption?

    1 vote

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  12. When attempting to export more than 4MB of data, the Reservation Report often fails and times out, particularly for larger enterprise properties.

    It is important to take into account that properties with larger inventories are likely to have more reservation data overall; therefore, they should not have to constantly rely on exporting smaller batches and having to piece them together.

    2 votes

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  13. In order to have a control of the client in the hotel for their extras, we need a report with pending payment but only the client who are in the hotel, no futur client.

    1 vote

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  14. We have just moved across to MEWS so far there is a lot to like, but there are a few issues that are making it a real pain at time...

    1) Ability to sort the timeline in numerical order, I appreciate all the other filter options but sometimes just viewing spaces in numerical order is greatly appreciated

    2) ability to use our own in house colours for reservations this allows a quick glance at the timeline to gain a lot of information without having to search for it

    Reservation Overview

    1) Ability to change it to Space number first then…

    2 votes

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  15. Is it possible to change the number of items on the product checklist to, for example, 250? Currently when we switch pages the system slows down, so it would be great to have all items on one list for a smoother operation.

    1 vote

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  16. Include Guest ID´s in Guest & Reservation Exports

    1 vote

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  17. At the moment, when filtering the payment requests in the payment report, they are displayed but when you click on export to Excel, there is no data about payment request. Which makes it impossible to track. Since the payment request is one of the filter provided, it should be available in the payment report excel document

    7 votes

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  18. Currently, invoices within the same owner are listed alphabetically in the City ledger. However, there are some issues. For example, an overdue invoice 557 is listed below an unpaid invoice 4177, because the system considers that 5 comes after 4 alphabetically. It would make more sense for invoices within the same owner to be listed in chronological order in terms of invoice deadline, or simply in ascending order in terms of invoice number.

    1 vote

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  19. The current product report in MEWS is focus mainly on products sold against the guest stats. While The Product checklist will report on consumed and the purchased products.

    But, this report only shows the totals per day and not in which accommodation/room the product should be inserted in.

    The request is to have also de view in the report about in which room this product is added.

    Thanks!

    1 vote

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  20. Have a column for space status in the check out report so that the reception can see if the room has been cleaned or not . If the guest did leave without checking out and hk has cleaned the room, it automatically makes it dirty if we check the room out, therefore to make sure/make it easier to see the room status so that the reception can change the status back to inspected without having to click in to each reservation.

    2 votes

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