1973 results found
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Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Admin rights needed for Channel Manager Rates & Categories at Marketplace
At the moment, Admin rights are needed to manage the Channel Manager rates and categories in Mews Marketplace.
From an information security perspective, it's a risk to have many users with admin rights, and within our property, revenue managers do not need Admin rights, except now for the Channel Manager rates. This issue is flagged every year during the external audit.
It would be great to have the rights to manage the Channel Manager Rates & Categories separately from the Admin rights.8 votes -
Mews Reservation Overview switching from Check-out to Check-in.
Our check-out time for guests is currently set at 11:00.
This means that MEWS will shift our Reservation overview from 'Departing' guests to 'Arriving' guests at 11:00 as well.
Usually this is around the same time when most of our rooms are at the front desk checking out.
Let us change this time internally, without changing the guests check-out time.
1 vote -
Date-Based Product Suggestions
It would be useful if you could create a feature where a specific product or package can be linked to a specific stay date.
For example, we would like to offer a Christmas Eve takeaway menu. It would be useful if we could set the product to appear automatically in the booking engine whenever a guest makes a booking that includes an overnight stay on December 24th.
This way, the product would only be shown to guests who are actually staying with us on that specific date.
We think this could also be useful for other date-specific products, such as…
2 votes -
List closed invoice
Add the arrival date, room number, and a direct link to the reservation to the list of closed invoices.
1 vote -
Automatic session lock after user inactivity
We would like to see an option to automatically lock a user session after a configurable period of inactivity (for example, 15 minutes).
In hotel operations, it is common for multiple employees to use the same workstation throughout the day. When a user remains logged in after stepping away, the next employee may continue working under the previous user's account without realizing it.
An automatic lockout feature would provide several benefits:
Improved security and protection of guest data.
Better accountability and audit trails.
More accurate tracking of who performed specific actions in the system.
Reduced risk of unauthorized changes being…1 vote -
Sort task by roomnumber
In previous system i could sort task by roomnumber.
Some times we manage to put more task that is the exact same on the same roomnumber. so when a person go and fix ex. a broken door, they solve the task. but its still another task laying there with same fault.
Its not easy for techincal department to see if there is more task on one room that is the same.1 vote -
Occupancy number
This is a bit ridiculous but there is no way in Mews to see an occupancy of inventory.
We have several service types and some of our inventory rooms have double use - they can bee booked by Service 1 or Service 2. Lets say we have 100 Rooms. all 100 are connected to Service 1, and 20 are also connected to Service 2. If on a given day i have 50 rooms booked in Service 1 and 10 rooms in Service 2, i would expect Mews to provide Occupancy of 60% (60 rooms out of 100 room inventory). Instead,…1 vote -
Option to sort the timeline
Let the customer choose their preferred sorting, either by space category, or by space number (name). Having the filters for space category and floor actually removes the reason for retaining the unchangeable default ordering by space category, since even when sorted by number you can just filter for category for a suitable view to manage allocation. From my experience, most customers who actually use the timeline prefer the view by number.
Linking the previous idea from 2023 here, and one that has it among others.
3 votes -
[email protected]
seasonal base price and room type offsets. currently, there is only 1 roomtype offset allowed in the base price configuration. we have different roomtype differentials/offsets throughout the year and i would like to be able to schedule different offsets for specific date ranges at a time.
for example, a king roomtype is +$5.00 from the base roomtype in the default season (but i would like to have it increase to +$10 from the base roomtype from May-October during my peak season). currently, that functionality does not exist and we have to update as we go (and not in advance)
1 vote -
Log ou rapport sur l'historique des tarifs
Serait pratique l’ajout d’un rapport ou d’un log historique permettant de suivre/ vérifier l’évolution des prix d’un tarif dans le temps.
1 vote -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Include User Profile ID in User Exports
Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.
We would like the User Profile ID to be added as a dedicated column in both:
- Property-level User Exports
- Multi-property / Portfolio-level User Exports
Having access to the User Profile ID would significantly simplify:
- User auditing and administration
- API and integration troubleshooting
- Cross-referencing users between exports, logs, and backend systems
- Bulk management and reporting activities
This enhancement would make bulk User exports more complete and…
2 votes -
Make all days be selectible in the date selection UI
currently you cannot select a date which isn't allocated to the selected month, even though the days are visible.
This is something that takes away 1-2 Minutes a day when all other UIs I have seen in the last 10 years allow me to select, say, the second of August even though July is currently selected.1 vote -
Filter "Groups" in product checklist
The product checklist is being used as the breakfast list in the morning; however, there isn't an option to show actual group names. This would be immensely helpful to allocate tables in the morning correctly.
1 vote -
Personalised favourites on the dashboard
To make processes even simpler and quicker, it would be nice if every user could add menu items as favourites on the dashboard. For example, the path to the restrictions from the dashboard is quite long. A direct route would save time. Of course, this is only relevant for staff in the reservation department who need these settings. Hence the idea of making this customisable for each user.
At the moment, you can of course work around this via the browser, but a built-in option within the programme would be much more convenient.
6 votes -
Assign all user rights individually
"Thanks to the expansion of user rights allocation, administrators can now assign rights to each employee with considerably greater flexibility. Rights can be structured using dependencies, and in addition to creating various assignable sets of rights, individual rights can be granted or revoked in line with employees’ respective areas of responsibility."
That’s what it says here in the forum. Unfortunately, it’s not entirely correct. There are apparently certain permissions – such as the ability to delete a payment request – that are only granted to admins. These permissions cannot be assigned individually.
However, it should be possible to assign all…6 votes -
reports
Hostels measured by beds sold need beds sold and accommodation revenue broken down by travel agency, while keeping the occupied-beds criterion
Request: Align the bed-count criterion in the Reservations and the Manager reports so both reports count the actual number of beds (not the number of reservations). This would let bed-based properties break down beds sold and revenue by travel agency while keeping a consistent, correct bed count across reports.
1 vote -
[email protected]
It would be great to auto populate the name/initials of the staff person entering a note into a guest's properties notes field so the team knows who created the note/communicated with guest.
1 vote -
Limit number of bookings on specific rate plan
A feature to set a sell limit on specific rate plans. For example a promotional rate - allow a maximum of X number of bookings/day, and once that limit is reached, the rate plan automatically closes.
4 votes
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