1890 results found
-
reservation report date range
Remove the current 1-year limit on the Reservation Report date range, allowing users to run reports across longer periods. This functionality was available in the old report and is needed to support more flexible historical and future analysis and reporting
1 vote -
Minimum Stay THROUGH Restrictions (not Minimum Stay on ARRIVAL)
Minimum Stay Through Restrictions should be supported in Mews. Currently, minimum stay restrictions are applied as Minimum Stay on Arrival. So, a 3-night minimum stay on a Saturday night would allow someone to book for 2-nights if staying Friday & Saturday. Minimum Stay Through restrictions should be an option (especially since Mews RMS Atomize has this option, as do most channel manager marketplace integrations).
1 vote -
The new 'reservations report' layout is confusing to read.
The old layout of the 'reservation report' is much easier to read and much more user friendly. Especially the section containing notes. In order to see them clearly you have to hover over them, which is time consuming and frustrating for the user. The zoom out function is available but I feel this causes potential to miss vital pieces of information. A lot of important details are noted in this section and I feel it is imperative that we can see easily and clearly the words written in this section. The rest of the report is actually very clear -…
1 vote -
Configurable Revenue Management Impact for Block Bookings
Feature Request: Optional Inclusion of Block Bookings in Revenue Management Calculations
Currently, in Mews, Block Bookings reduce room availability, but their impact is not reflected in Revenue Management and rate management views until reservations are created through Pick up.
This behavior does not fit our operational needs. When a room allotment is blocked, we would like it to be taken into account immediately in Revenue Management and pricing views, without requiring reservations to be created first.
It would be valuable to introduce a configurable setting allowing users to choose between the current behavior and immediate inclusion of blocked inventory in…
1 vote -
Prevent dropdown menus from closing when the user scrolls inside them
When a dropdown contains more options than can fit in the visible list, the user can scroll inside the dropdown to reach the remaining options. That works as expected.
However, when all available options already fit inside the visible dropdown, scrolling while the dropdown is open closes the dropdown instead. This is easy to trigger accidentally, especially on a trackpad or mouse wheel.1 vote -
Hiding public rates when using voucher
We would like to only have the voucher/promotional rate visible when using a voucher code, similar to when using the booking link from a group block. Right now, both promotional and public rates are visible.
1 vote -
Dear MEWS Support Team, We have noticed what appears to be an inconsistency when editing products and adjusting the unit price. In the ed
inconsistency when editing products and adjusting the unit price.
In the edit window, the system displays a field labeled "Total Incl. Tax", which suggests that the amount shown includes all applicable taxes. However, the displayed amount does not appear to include taxes at that stage. The taxes are only applied and reflected after the charge is posted to the folio, at which point the total amount increases to the actual tax-inclusive value.
This can be misleading, as users may expect the "Total Incl. Tax" field to show the final amount that will be posted to the guest folio, including all…
1 vote -
Default to net value
Have a general setting that allows us to default reports to Net value rather than Gross value. It is time consuming and prone to error to have to keep remembering to adjust the setting, would be far simpler to be able to set this as a default.
1 vote -
alphabetical order in display of payment policies
there is no alphabetical order when the payment policies are displayed - this makes it particularly hard for the user to retrieve one particular payment policy
1 vote -
invoice layout
Invoice Layout: Consumed
It would be nice if the column "consumed" could be renamed "Date".1 vote -
Aufgabe automatisch erstellen, wenn Produkt gebucht/zugefügt wird – unabhängig vom Kanal
Aufgabe automatisch erstellen, wenn Produkt gebucht/zugefügt wird – unabhängig vom Kanal - oder von wem das Produkt gebucht wird.
1 vote -
Get notified when a booking is cancelled
It would be nice to get some sort of notification when a booking is cancelled. That way it is possible for us to know if we suddenly have a room avaliable, when we know other guestst wish to stay with us, and we can inform them.
3 votes -
OTA Room Reservation Billing Screen Offers No Way to Open a Guest-owned Bill Directly
On occasions when a Guest with an OTA room reservation has no charges throughout their stay (yet), but incurs a charge during or after their stay in a post-departure billing scenario, I have found that following the roll-out of billing automation, the ability to open a new bill owned by the Guest is not available on the billing screen.
Instead, a new bill can only be opened that is owned by the OTA and must be manually changed to be owned by the Guest, and association with the OTA must be removed.
I opened case 00628498 with live examples and…
1 vote -
Out of Order
Sometimes we need to put more than one room at once to Out of Order. Now it's really slow to do it one by one.
3 votes -
Automatically cancel payment requests when a booking is cancelled
Problem:
When we create a booking, we send the guest a payment request linked to the reservation. However, if the booking is later cancelled, the payment request remains active and must be cancelled manually.Solution:
Automatically cancel linked payment requests when the related booking is cancelled.2 votes -
Print or email a partial invoice
It would be nice to have an option to select a Partial/Separate Invoice without the trouble of splitting a reservation into 2 separate reservations. We get many corporate people who might stay 3 nights getting reimbursed by the company and add 2 nights so they can have a get away with their spouse/partner for the weekend all on their personal card. Or even if it is not specific nights, a guest may not want more than the room charges on the invoice submitted to the office, because the employer may not reimburse the hotel stay for the business trip if…
1 vote -
Preview on Reservation Modifications
One important area for future improvement is the reservation amendment process. Currently, when modifying an existing reservation, such as changing dates, room type, or number of guests, there is no option to preview the updated rate or any supplemental charges before saving the changes. Staff must first apply the amendment in order to view the new pricing and communicate it to the guest. This creates operational challenges, as there is no reliable way to revert the reservation back to its original details and rates if the guest declines the updated pricing. For example, MEWS currently allows additional nights to be…
2 votes -
Request Arrival Time
The reservation form needs a prompt to allow the guest to indicate their desired arrival time. As a small property, managing our staff is very important. If a guest isn't arriving until 11pm, we need to know that ahead of time. There should be a mechanism displaying the default arrival time and allowing the guest the option to adjust it. Having a guest arrive at 3pm versus 9pm makes a big difference for staffing and housekeeping.
1 vote -
Down Allergy
We offer down bedding by default and hypoallergenic upon request. I want the guest to have the option to check the hypoallergenic box when making their reservation so we know how to prepare their bedding. We can't find out upon arrival that this is needed as it takes too much time to implement. The special requests blank field isn't good enough as the guest needs a specific prompt for this request that we can automatically alert housekeeping to.
1 vote -
Permit Restriction Names
My restrictions list is very long- different rooms have different restrictions and I have to create a restriction for every single holiday when I want a different nightly booking minimum (e.g. 2 nights or 3 nights). When looking at the long list, it would be A LOT faster for me to know why I created a specific restriction if you would allow me to name it myself. For example, my restriction for 5/22-5/25 that requires a 3 night stay, I could name "Memorial Day" instead of having to figure out from the dates why I created that specific restriction.
2 votes
- Don't see your idea?