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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1868 results found

  1. In timeline to have space feature in the hovering/mouse over effect at the room number would be time saving.

    We have a lot of different rooms and it would so great to just hover over the room number to see space features. Do we have stairs in that specific room, is it a newly renovated room, room in the garden house etc etc.

    We have a lot of new staff that do not know the specifics for all the rooms and planning for arrivals this would be awesome.

    1 vote

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  2. Currently it seems like the algorithm to recommend/decide price changes dominantly triggers for dates where a change in occupancy is detected.
    Market shifts and pricing changes in the compset are less often reflected in pricing decisions, it seems. This can easily lead to pricing oneself out of the market.
    Maybe this is a problem that small hotels are more seeing because a nominally small change in occupancy (eg. 3-4 rooms being booked for a date) are relatively large changes in occupancy (like 10-20% maybe), which probably is a strong signal for atomize to raise prices, but when at the same…

    1 vote

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  3. In the occupancy report, add a filter to include or exclude N/A nights, such as nights marked as “HOUSE USE.”

    1 vote

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  4. Current design of the Mews Invoice is restrictive and brings up repetitive information. Allow customizable HTML code or an integration that allows users to have different design of the invoice for individual guest or groups by using the Mews API to pull the relevant information required

    1 vote

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  5. Proposal: Automatic MLOS Restrictions Based on High-Demand Days in Atomize

    I would like to propose a feature where Atomize (RMS by Mews) can automatically apply MLOS (Minimum Length of Stay) restrictions based on manually set predefined criteria, such as high-demand periods.

    Currently, MLOS restrictions must be set up manually in the “Restrictions” section (e.g., Min LOS arrival or Min LOS through). This process can be time-consuming and less responsive during periods of rapidly changing demand.

    The proposal is:
    Enable Atomize to detect high-demand situations (based on metrics like occupancy, pickup, or forecast) and automatically apply relevant MLOS restrictions according…

    5 votes

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  6. I would like OTA-delivered Special Requests (stored in the reservation Properties tab) to be visible in reservation reports and in the Arrivals preview, so staff don’t miss guest-specific details. This is counter intuitive to the highly personalized service we strive for.

    1 vote

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  7. When you click on a reservation and get the pop up, it would be really handy to have the guests email and phone number visible from this screen, rather than having to click on the owner to get the details

    3 votes

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  8. Search for guest profile by all dates. For example by typing in the address in the search area.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Option A: Add a “Snapshot” Button

    Introduce a Print button in the Reservation Overview >> Print output mirrors the page as is.

    Similar to existing print‑enabled reports (e.g., Space Status)

    Option B: Export as PDF

    Add Export → PDF (Layout View) alongside Excel
    Preserves:

    Page UI formatting
    Column order
    Grouping
    Visual hierarchy
    Header Titles (Stayovers, Arrivals, etc...)

    📌 Either option alone would significantly improve usability; offering both is ideal but not required for initial delivery.

    Acceptance Criteria

    ✅ Layout in print/PDF matches the on‑screen Reservation Overview as a Snapshot
    ✅ Respects filters, dates, and sorting applied by the user.
    ✅…

    1 vote

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  10. Add a Validity Period to the Voucher Redemption Additional Service Product, with the following behavior:

    Configuration

    Allow users to define:

    Valid from date
    Valid until date

    Optional toggle:
    (a) “Enforce validity on redemption” or
    (b) A Voucher Redemption Toggle that reveals a date picker.

    System Behavior

    Voucher Redemption can only be posted if:

    The Consumption date falls within the validity period

    If outside the range:

    Mews prevents posting and surfaces a clear validation message

    📌 Example error:

    “This voucher is no longer valid and cannot be redeemed.”

    Acceptance Criteria

    ✅ Validity dates are configurable at the Additional Service Product level…

    1 vote

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  11. It would be crucial for us to have a option when creating an availability block "copy rate description and product rules from base rate".

    At the moment we have to copy and paste the rate description from the base rate for ~300 blocks/year as the availability block rate description for us is the same as the base rate description. Same applies for product rules.

    To allow for flexibility with other customers it would be great to have this as an option when creating the block.

    1 vote

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  12. I would like to have the option to sort arrivals by reservation number instead by last name.

    1 vote

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  13. Hello R&D team,

    It would be great to have a more visual price screening page on Atomize to see the competition with a glance. Also the number of competitors could be increased to 8-10 to have a better representation of the market.

    Thanks and have a great day,
    Bence NAGY
    [email protected]

    2 votes

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  14. Please let us disable the AI-Agent and open a chat with a human agent / open a ticket immediately.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.

    Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
    Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.

    1 vote

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  16. Hi,

    especially with groups booking multiple rooms, it happens that:

    in the same room, one or more guests arrive or depart on different dates. Or, for example, in a triple room, one person might leave before the other two, and another might arrive to take their place. We need a way to specify this; it’s also important for per-night-per-guest charges, such as city tax (automatically calculated per night per person), which must be reduced if a guest leaves early. But right now we have to do this manually, and there’s no way to specify different check-in/check-out dates.

    4 votes

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  17. Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
    Nutzt den jemand? Würde mich brennend interessieren.
    Viele Grüße
    Leif

    4 votes

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  18. We have built Mews (why I chose it) to not only book rooms, but also all our activities as bookable services (trail rides, roping, archery, etc). We need to create house blocks daily for activities to block times.

    House Block only works right now by adding in one House Block at a time.

    Improvement: 1) select house block, 2) select start/end date 3) select all "spaces" to block. Now I could block my entire property for a ranch buyout or corporate retreat needs.

    1 vote

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  19. Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.

    Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?

    Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.

    1 vote

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  20. Currently, Mews only automatically assigns the company profile to a reservation if the guest selects the specific corporate rate linked to the voucher. However, when a guest uses a voucher but chooses a public rate (e.g., “Website Promo”), the company profile is not automatically applied. This results in extra manual work and potential errors in billing and reporting.
    Why is this important?

    Ensures accurate billing and reporting for corporate bookings.
    Reduces manual intervention and the risk of human error.
    Improves efficiency for both hotel staff and corporate clients.
    Suggested Solution:

    We propose that Mews automatically assigns the company profile to…

    8 votes

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