2008 results found
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detach a reservation from a group
Function to detach a reservation from a group. if you mistakenly group a wrong reservation, there is absolutely no return!!!
1 vote -
liste d'attente
Est ce possible de creer une liste d'attente directement dans Mews quand nous affichons complet une certaine journée et qu'un client veut absolument etre sur une liste d'attente au cas ou nous ayons une annulation de derniere minute
1 vote -
loyalty recognition
At the moment the mews kiosks does not recognise loyalty members and/or returning guests. can we automaise this so the guests get recognised at the loyalty level in the system and can get options of either choosing restaurant vouchers or extra points for there stay? or atleast a text saying that if you are a member, contact the front desk
1 vote -
Fire Attention
First of all there should be a Fire Attention tick box (ideally a tick box which is Quick or a note field where you can insert a comment like Wheelchair, Pet etc) in the Reservation screen.
This information should then come up in a report called Fire Report (or similar) which should be a 1 click print button in Mews like the Timeline, New Reservation button which is QUICK and EASY to print in case of emergencies. Important information on this report: Sorted by room number with the following information: Room, Last and first name and how many people and…
1 vote -
Planned Room Moves Before Check-in Within One Reservation
Summary: Add the ability to schedule a room move before check-in within a single reservation. This would support a planned “réservation en escalier” without requiring the property to create multiple consecutive reservations for the same guest.
Problem: When a property already knows before arrival that a guest must change rooms during the stay, the current workaround is to create separate reservations for each room period. For example, a three-room itinerary may require three linked reservations. This creates unnecessary administrative work and increases the risk of:
- Fragmented guest and reservation records
- Manual handovers between reservations
- Confusion for front-office…1 vote -
waitlist button
When the hotel is fullbooked it would be good to have somewhere to put in guest info to a guest that wants to stay a particular date that currently full so it automatical shows in the desktop thats a room have been canceled and a guest from waitlist can be contact.
1 vote -
Availability Block Report New Look and Features
Being able, as it previously was, to filter also by travel agency, company etc. To be able to retrive more info about a specific costumer.
Old look was easiest to consult/use.
1 vote -
produit
Actuellement, pour vendre un produit à la fois sur place et via le channel manager- ex bouteille de vin, il faut le créer à deux endroits. Résultat : double configuration, prix à ajuster deux fois et risque d'écarts, alors qu'il s'agit d'un seul et même produit.
Suggestion : créer le produit une seule fois, avec par exemple une case à cocher pour choisir s'il est affiché ou non dans le processus de réservation via le channel manager.
Bénéfices : un seul prix à gérer, moins d'erreurs, et plus de souplesse pour activer ou retirer un produit des canaux selon la…
1 vote -
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
The issue
Mews currently lets users close a bill that contains only a payment line. Under Spanish invoicing regulations (Real Decreto 1619/2012, art. 6), every invoice must include a description of the operation, the taxable base, the VAT rate and the VAT amount. These payment-only documents meet none of those requirements, so:
- SII rejects them.
- They cannot be fixed in Business Central, because the lines and descriptions cannot be edited once posted.
- Each one must be corrected with a credit note and,…1 vote -
Support creation of custom fields on different objects (e.g. reservation, contact, etc...)
Other PMS that we have used support the creation of custom fields. These could be short/long text, lists (single/multiple select, radio buttons), checkboxes, etc... This is particularly relevant for API connections, for other systems to be able to read/write data rather than needing a parallel table elsewhere. Examples include access systems with codes (yes there's a table in the back-end of Mews but it's not viewable at reservation level), screening systems (e.g. has guest been verified), etc... I'm really surprised that Mews doesn't supply this functionality in 2026...
1 vote -
cut off OTA's if few rooms remain
When we have only very few rooms left, we end op very often with overbookings as Expedia and Booking will send reservations at the same time and leaves us with a headache, esp for last minute bookings. On top of that I do not want my last rooms to be sold to OTA's where I can shift them directly and make more profit. A restriction to OTA channels that they will not be able to sell us once we reach let's say 95% occupancy would be very helpful. Or to enable the hotel to block OTA channels individually to minimize…
1 vote -
Collapse exactly-offsetting bill lines on printed folios
Problem:
When restaurant staff split a table bill across covers, our POS sends the full order state to Mews as signed line items — the original sale as positives, then negatives for every item reallocated to the other covers. The connector passes these through unaltered to preserve line-by-line reconciliation with the POS fiscal log.The result is that one guest's folio receives the entire table's order and then credits removing everyone else's food. A recent two-item POS receipt arrived in Mews as 19 bill lines: charges, then credits, netting to the correct amount. Wine, mains and sides belonging to other…
1 vote -
Facture proforma
Une facture proforma ne devrait pas mentionner le numéro de la chambre/appartement. En effet, ce document est souvent émis au moment de la réservation mais l'affectation de la chambre peut changer avant l'arrivée du client et certains (notamment des habitués) ne comprennent pas pourquoi la chambre finalement attribuée est différente de celle mentionnée sur la proforma.
1 vote -
Advanced filters for company search Erweiterte Filtermöglichkeiten bei der Firmensuche
Problem:
The company field in the guest profile is very useful, especially because the selected company is saved to the guest profile and can automatically be suggested when creating an invoice.However, the current company search becomes very difficult to use when a large company has many different locations and addresses.
For example, Carl Zeiss has numerous locations and therefore many different company entries in Mews. Searching only for "Carl Zeiss" results in a very long and confusing list. We therefore spend a significant amount of time finding the correct company/address.
Adding additional keywords can sometimes improve the results, but…
1 vote -
Include a source attribution question to booking
When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.
2 votes -
Make "Car registration number" a field to which data can be imported from AKIA
As a property with a car park for which a permit must be issued by our Front Desk, a permit which must be validated in a third-party application with no integration to Mews, we capture Guests' vehicle license plate numbers for Guests purchasing a parking permit in advance in a mini app created for the requesting of parking permits.
Currently, the plate number can only be exported by AKIA through the mini app data capture to the Notes field of the Guest's primary reservation. Since the Notes fields on the Properties tab are all merged into one string of data…
1 vote -
vingcard
Some hotels (like ours) want to exclude the sauna area from the room rate. As a result, not all guests checking in will have access to the sauna area on their room key card but only selected guests, that booked this service.
Currently we can choose with AssaAbloy/Vingcard only categories with different accesses but can only choose for all or none if sauna is included or excluded when creating a room key. Same for separate areas like the E-Bike garage.
For the future it would be absolutely stunning if the system includes products within a reservation when creating a rooms…
1 vote -
Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
2 votes -
juntar dos reservas para que estén en el mismo grupo
como puedo juntar dos reservas para que estén en el mismo grupo
1 vote -
Booking links for public offers/packages/specials
For marketing purposes, it would be helpful to be able to isolate package or special offer rate plans that are PUBLIC so they can be shared with booking links directly. the Vouchers set up only works on PRIVATE rates, but we want to be able to share direct links to our packages and special offers - and currently we cannot, though many other brands and booking engines can do so.
1 vote
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