2031 results found
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Ajout de l'autorisation « Ignorer le montant du tarif » pour la gestion des groupes
Nous souhaitons proposer l'ajout de l'autorisation « Ignorer le montant du tarif » dans le périmètre « Gestion des groupes ». Cette évolution permettrait de différencier les autorisations liées aux réservations individuelles de celles concernant les réservations de groupe, et ainsi d'affiner la gestion des droits utilisateurs selon le type de réservation traité.
1 vote -
Simplified Guest-Facing Billing Documents
Customers are requesting a more concise and guest-friendly format for offers, booking confirmations, and invoices. The current document layout is perceived as overly detailed and difficult for guests to understand, particularly when multiple accommodation and ancillary product lines are displayed separately. Billing as Package does not solve the main concerns.
Current challenges include:
- Accommodation and associated products are displayed as separate line items, creating lengthy and complex documents.
- Guests struggle to understand the total cost of their stay at a glance.
- Offers and invoices can appear cluttered when multiple services, adjustments, or package components are involved.
- The presentation does not…
2 votes -
Simplified Guest-Facing Billing Documents
Customers are requesting a more concise and guest-friendly format for offers, booking confirmations, and invoices. The current document layout is perceived as overly detailed and difficult for guests to understand, particularly when multiple accommodation and ancillary product lines are displayed separately. Billing as Package does not solve the main concerns.
Current challenges include:
- Accommodation and associated products are displayed as separate line items, creating lengthy and complex documents.
- Guests struggle to understand the total cost of their stay at a glance.
- Offers and invoices can appear cluttered when multiple services, adjustments, or package components are involved.
- The presentation does not…
1 vote -
virtual room
Hello I have a suggestion , in other hotel systems you can check in the guest into a virtual room ...not a real room .. it help when guest for example arriving in the early morning after the arrival date so we keep the booking and move him to a real room when needed .. by that we can sell the room to other guests and keep the arrival booking without going to no show
1 vote -
Changing colour of the reservations when on alternative rate e.g pink for Dinner, Bed and Breakfast
Have alternative colours for different room rates so it is easier to spot which rate the guest are on.
1 vote -
Availability Blocks - Option to include or exclude blocks from occupancy calculations
Currently, confirmed availability blocks are included in the Availability & Occupancy report, regardless of their purpose.
However, not all confirmed blocks represent actual commercial commitments.
Some blocks are created for corporate clients, groups or long-term accommodation agreements. These should logically be included in occupancy calculations, even before individual reservations are picked up.
Other blocks are created for internal operational reasons, such as temporarily securing inventory, preventing booking errors or managing availability. These should not necessarily be considered as occupied accommodation.Suggested improvement:
Add a simple option when creating or editing an availability block, such as:
“Include in occupancy calculations” –…1 vote -
Change owner in the new version
I am missing the option to change the “owner” by navigating to the “Group” tab and clicking the “X” next to the guest’s name.
1 vote -
Add new guest till a group in new version
In the new version, I’m missing the “+” button that allowed us to add another guest to an existing group booking. This was much more convenient than having to create a separate booking and then merge the two bookings into one group.
1 vote -
Company profile report - creator and action log
It would be beneficial to have a more detailed Company profiles report, to contain more data, such as how/by whom it was created.
The report currently does not show it, nor the exported version.
The general action log, Mews BI and API cannot currently return such values either.1 vote -
Need to add Pool Passes as a selectable item under Space Categories.
Need to add Pool Passes as a selectable item under Space Categories. Not being able to ammend this item make the Pool Pass purchase on the booking engine confusing as the other available options like sunbed and private spaces do not clearly define the space. I find that this should not be the challenge it is as there are options for things like ampitheatre and bike in this required field.
1 vote -
Conservation de la position de défilement sur le menu aperçu de réservations
Descriptif du problème : Dans la page Aperçu des réservations, lorsqu'on ouvre une réservation et qu'on la ferme ensuite que ce soit par "revenir en arrière" sur le navigateur ou la touche retour de Mews, le retour sur la page d'aperçu des réservations nous renvoie tout en haut de la page. C'est handicapant pour les vérifications notamment. L'idéal serait que le retour se fasse au même niveau de où on a ouvert la réservations afin de ne pas avoir a faire défiler toutes les précédentes réservations pour arriver à la suivante. J'espère avoir été aussi clair que possible.
1 vote -
Rapport de taxe de séjour
Le rapport taxe de séjour mentionne le nombre d'occupants et les personnes exemptées mais il ne mentionne pas clairement les adultes qui sont redevables de la taxe et les personnes de moins de 18 ans qui ne le sont pas. Le montant total de la taxe payée pour une réservation n'est donc pas directement vérifiable et l'analyse est rendue plus difficile. Il faudrait mentionner clairement pas uniquement les occupants en globalité mais ceux pour lesquels la taxe s'applique et ceux pour lesquels elle ne s'applique pas EN PLUS des exemptions qui sont des cas spécifiques.
1 vote -
Planned Arrival Time versus Start Time
I recently came to learn that when a planned arrival time is entered or the default time is displayed on the Properties tab, and the Guest’s reservation is checked in, changing its status to “Started”, the data field supporting the Properties tab and the Start time are not currently related to one another. With both data points sitting in the same PMS, a “Start” time should override the planned arrival time and not block a product charge from being added.
I learned this when I was attempting to post a product charge to a Guest’s open bill using the date…
1 vote -
Out of Order
It would be nice to be able to put 'out of order' status on multiple rooms at the same time instead of one by one.
1 vote -
Rooming list functionality: Existing profiles and Phone numbers
Phone numbers are mandatory according to Mews own guidelines.
Therefore, it should be possible to add phone numbers to group bookings, as these are often sent by the booker, and adding 100-200+ phone numbers is extremely time consuming, if done one by one.
1) Add a column when downloading the rooming list, so phone numbers can be added.
Secondly, duplicates are sure to be found, both when adding email and phone numbers to the rooming list. Manually going through them is fine, however, it should add the information to profiles that are not currently in the system.
Adding functionality to…
10 votes -
Mass check-in
Hi,
I am missing from the old reservation overview the possibility to select all rooms in a group and get all the rooms on a list and be able to check them in one and one, but be on the same page. Cant find that in the new reservation overview when checking all rooms. Possible to check inn all at once but not all buttons lined up to take one and one room at the same page
1 vote -
Room categories visible in the reservation overview list
Hi, would help to be able to see room cataegories in the new reservation overview in the room list on the left side when there are mutiple rooms on the same booking.
1 vote -
Be able to search for vacant in room search
Hi, Would like to be able to search when changing rooms in a booking, to search for vacant to see all vacant rooms. This was possible in the old reservation overview, but not able to do that in the new.
1 vote -
Rechnungsadresse als Pflichtfeld bei Buchung
Es wäre sehr hilfreich, wenn bei der Buchung eine Rechnungsadresse als Pflichtfeld angegeben werden muss. Das nachträgliche Eintragen bei jeder Buchung ist sehr zeitaufwendig.
1 vote -
Feedback: New 'Reservation Details' page
When the guest's billing is still unbalanced, i.e. missing payment or other, it is really useful to have this prominently displayed, as is the case with the old Reservation Details page.
Lack of this functionality will in the real world cause missed payments or other bumps on the guest's journey.Please look for a way to make outstanding balances stand out on the new Reservation Details page
And also, please make it a bit more straight forward to provide feedback to trial features, or you will miss out on the mood of your moderately engaged userbase.
1 vote
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