1861 results found
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Wish for improved color contrast for "Check-out Today" vs. "Check-in Today
Hi Mews team!
We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.
The Issue:
Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting…1 vote -
Expand on "Responsibility" & Offer to Employee Permissions
Expand the "Responsibility" section so it can also function as a restriction layer, not only a notification feature.
Current:
**Offer to Employee = All employees have access and visibility into the service, which they can sell/post. It does not offer "exceptions".**The responsibility section in the service is mainly for Notifications or Tasks.
Desired behavior:
Add a configuration option in Service Settings:
“Restrict service management to the responsible department/user only.”When enabled:
Only staff or user groups assigned as Responsible can:
Sell the service
Modify service orders
Manage related items/productsNon‑responsible staff:
Can view the service (configurable), but
Cannot sell…1 vote -
Ability to Customize Counters at the Service Level
Clients would benefit from the ability to assign or customize counters at the service level rather than just at the property level. Today’s setup only allows counters to be selected from a property‑wide dropdown, which introduces avoidable human error and operational inefficiencies.
Problem
- Counters are defined at the property level, meaning all services pull from the same shared list.
- Staff must manually choose the correct counter from a dropdown when posting charges.
- This manual selection is error‑prone, especially for properties with many outlets, departments, or revenue streams.
- Incorrect counter selection leads to downstream reporting and accounting discrepancies that…
1 vote -
Adjust maximum occupancy for a room categorie on specific days
We have quite some festivals in our area. To reduce the risk on parties in our hotel, I want to reduce the maximum room capacity to 2 guests for rooms which usually could host upto 5 persons.
In my previous PMS we had rate plans per occupancy which we could close down.
Can you create a restriction for this? Or in de occupancy report?1 vote -
API support for MEWS gift voucher redemptions via API
To be able to redeem MEWS Gift Voucher vouchers via the API which allows us to integrate the entire booking process via API and not require manual redemption thru the MEWS interface
1 vote -
Ability to Correct Closed Items with Future Consumption Dates
Summary
Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.
Problem
In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:
- The item is still closed on the bill at the correct amount and date of posting.
- However, the consumption date remains in the future.
- As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes…
1 vote -
Apply a composite discount to a booking in addition to a composite rate
Ons hoofdkantoor heeft besloten om een korting te gaan toepassen op een volledig samengesteld tarief – het skiteam tarief.
De korting is 5% of 10% maar moet dan evenredig van het totaalbedrag afgetrokken worden, met bijbehorende BTW-tarieven.Als ik nu de korting handmatig bereken en onder het kopje logies afboek, dan heeft dit effect op onze ADR en logies-omzet, hoewel er ook een korting van F&B af moet. Graag zou ik naast een samengesteld tarief ook een samengestelde korting willen kunnen toepassen op een boeking.
1 vote -
Check-in for groups
We’d like you to review the check-in process for groups.
When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.
When we choose to upload a file, we find these problems:
- If the customer is Spanish, there is no field to add the second last name or the ID support number
- There is no field to add addresses
So there is no valid process to finish…
3 votes -
Ability to zoom in on task pictures
When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.
2 votes -
Availability & occupancy reports easier dates picker
For example, when selecting a start date that is one year ahead, the end date should automatically jump to the same date (or at least the same year) as the selected start date. From there, the user could easily adjust the end date forward if needed.
Currently, when choosing a start date far in the future, the end date calendar does not follow automatically. The user has to manually navigate one year forward again in the end date field, which makes the process slower and less user-friendly.
An automatic synchronization of the end date with the selected start date would…
1 vote -
Capacity per Room
Capacity per room not per category would be Great since mews still doesnt have Inventory to manage extra beds. Some of the Room in the category have Place for bed some Not, so please , Capacity per room
1 vote -
More filters
Being able to filter more in the system, instead of having to "sort by" or select each category one by one to get the information needed.
For example, being able to select multiple rate codes/or guests with a specific cost when filtering in the booking report.
Also being able to search by the guest name in the reservation report.1 vote -
groups
When someone books more than one room online (no matter form which channel) it would be great if mews can merge the reservations together as a group to have a more clear overview that it is several rooms booked.
3 votes -
invoice reference
If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.2 votes -
invoice without room category
To remove the room category from the invoice
1 vote -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
2 votes -
Multi-department allocation for Mews products
Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.
1 vote -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote -
Hide restricted rates in reservation screen
We have an issue with the recent update "Override rate restrictions with total confidence and clarity.", which has changed the visibility of restricted rates and rooms on the reservation screen.
Previously, restricted rates were not visible and simply appeared as “restricted.” Now, all rates — including restricted rates — are visible. This also applies those who do not have acces to override restrictions.For us, this creates internal confusion and increases the risk of misinformation being shared with guests, as restricted rates and rooms are now visible.
It would be much more comfortable if there were only available rates in…
1 vote -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
1 vote
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