1900 results found

1. Guest classifications in Product Checklist

   We would like to add the feature where the classification of a guest is also visible in the product checklist. When we have a VIP or Important guest, and they come for breakfast, we want to see this directly in the checklist. This way we can give them a different treatment than other guests.

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2. color blind

   To make it more accessible for people with color blindness, I would like to suggest a design improvement for the Housekeeping Status on the Mews timeline.
   The green (Inspected) dot and the blue (clean) dot are difficult to differentiate. Thank you!

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3. shared reservation

   It would be nice to have the share reservation option.
   It means that, if we have 2 reservations in 2 different spaces - in case the hotel has big suites or villas and the guest request to upgrade the orginal room to one of the biggest and eventually share the same one, it would be nice to combine this two reservations in one space in order to free the others which will remain empty with the possibility to resell it

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4. giftcard

   Add Giftcard to payment possibilities in booking engine and connect with Gifty via Marketplace so that guests can hand in their giftvoucher in the process of making a reservation.

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5. add a number of nights the reservation is for to the reservation report view

   Would it be difficult to add a number of nights the reservation is for to the reservation report view? This would help tremendously. Currently it is very difficult to find the amount of nights the guest has booked in PMS without creating a report - only in Reservation preview from Reservations overview. Otherwise not anywhere in the Reservation properties. It would help choosing appropriate reservations for upgrading when necessary to make available a room category, or to control that room rate is producing correct LOS (controlling the restrictions), or controling that correct products have been added depending on the Length of stay (e.g. security deposit for reservations longer than x).

   Would it be difficult to add a number of nights the reservation is for to the reservation report view? This would help tremendously. Currently it is very difficult to find the amount of nights the guest has booked in PMS without creating a report - only in Reservation preview from Reservations overview. Otherwise not anywhere in the Reservation properties. It would help choosing appropriate reservations for upgrading when necessary to make available a room category, or to control that room rate is producing correct LOS (controlling the restrictions), or controling that correct products have been added depending on the Length… more

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6. All Out of Service to be used for future dates

   When you select out of service it will then give you the option to add a date and time for the future, so its set up similar to Out of Order.

   It allows us to block rooms in the future without impacting the inventory. This is particularly helpful for group managements.

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7. Company-Level Financial Controls & Payment Dating Flexibility

   Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).

   Client Concern

   Misalignment between:

   Bank transaction date
   PMS payment record

   Creates reconciliation challenges, especially when:

   Payments are received outside working hours (e.g., weekends)
   The responsible staff member is not present

   Forces reliance on:

   Notes/manual tracking
   Institutional knowledge (risk if team member is absent)

   Desired Outcome: Allow date control for external payments:

   Ability to:

   -Backdate payments (e.g., received over weekend)
   -Post-date payments (align with bank settlement date)

   Separate:

   Transaction date (real-world)
   Entry date (system audit trail)

   Suggested Capabilities:

   Field for “Payment Effective Date”
   Preserve system timestamp for audit/logging
   Ensure reporting reflects financial reality (bank date)

   Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).

   Client Concern

   Misalignment between:

   Bank transaction date
   PMS payment record

   Creates reconciliation challenges, especially when:

   Payments are received outside working hours (e.g., weekends)
   The responsible staff member is not present

   Forces reliance on:

   Notes/manual tracking
   Institutional knowledge (risk if team member is absent)

   Desired Outcome: Allow date control for external payments:

   Ability to:

   -Backdate payments (e.g., received over weekend)
   -Post-date payments (align with bank settlement date)

   Separate:

   Transaction date (real-world)
   Entry… more

   2 votes

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8. Company-Level Blocking for AR Risk

   Desired Outcome
   Introduce a company-level control mechanism that ensures financial risk is properly managed.

   Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
   However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.

   Option A: Company-Level Blocking

   Add a “Block company” flag
   Prevent:
   -Creation of new reservations linked to that company
   -Assignment of that company as billing profile
   -Applies across all related customer profiles

   Option B: Automated Financial Enforcement (Credit-Based)
   Enhance the credit limit system:

   Automatically evaluate:
   -Outstanding balance
   -Credit limit thresholds

   Trigger:
   -Reservation warnings or hard stops
   -Visual alerts across profiles

   Option for configurable enforcement (warning vs block)

   Option C: Cascading Risk Flagging

   • Introduce a “financial risk status” at company level
   • Automatically: >Flag all associated customer profiles >Surface warnings during reservation creation

   Could integrate with automations / API triggers

   Business Impact
   -Reduces financial risk exposure
   -Improves AR control and accountability
   -Eliminates reliance on manual processes
   -Aligns system logic with real-world financial responsibility

   Desired Outcome
   Introduce a company-level control mechanism that ensures financial risk is properly managed.

   Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
   However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.

   Option A: Company-Level Blocking

   Add a “Block company” flag
   Prevent:
   -Creation of new reservations linked to that company
   -Assignment of that company as billing profile
   -Applies across all related customer profiles

   Option B: Automated Financial Enforcement (Credit-Based)
   Enhance the credit limit system:

   Automatically evaluate:
   -Outstanding… more

   2 votes

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9. Alert instellen wanneer er met een bepaalde voucher geboekt wordt

   Ik zou graag een alert krijgen als bepaalde personen met een bepaalde code geboekt hebben

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10. OTA Taxes

    Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.

    Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.

    When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews, each of the three brackets are applied one at a time to the base rate. The issue herein that creates the manual work is attributed to how the tax brackets are rounded up or down. The OTAs round the collective application of the 13% up or down. Mews rounds each individual application of the three brackets up or down.

    This creates a variance on a significant number of reservations each month which must be manually adjusted through the application of an external payment method. I use "Exchange rounding difference" which may have been designed for currency exchange rates. As we accept only one currency, this external payment method allows me to track the number of manual adjustments posted each month as well as their total value. In May 2026, I posted more than 140 adjustments to bring each affected bill to a $0.00 balance, allowing for the closing of each bill.

    Since the roll-out of billing automation, the variance tax rounding causes is not generally seen by our front line Staff members when they look at the status tab of the room reservation. The billing button will not be blue to draw attention to the unbalanced OTA-owned bill, nor will the reservation show up on the departures list as having an unbalanced bill.

    I find and adjust the rounding variances every day when I review our ledgers, specifically looking at the Billing screen for Expedia and Booking.com. With some Booking.com reservations being paid in full at the time of booking, I occasionally find future reservations with variances, but more often than not, they do not become visible until the day of arrival after the VCC has been charged automatically by Mews.

    I have checked periodically whether there's a workaround for this given it's a known issue and again today learned there is no workaround even though it's still known. I have to believe there are numerous other properties that face this issue, and I would be interested to know whether you have a workaround that you've automated or at least minimized the number of transactions you have to post to achieve $0.00 balance OTA-owned bills.

    Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.

    Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.

    When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews,… more

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11. Save preferred filters on the Task report

    Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.

    The proposed enhancement is to let users:

    Save their preferred filter settings (especially date filter like “Created”)
    Have filters persist after refresh or reopening the report
    Optionally set a default view at user or property level

    This would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.

    2 votes

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12. Improve visibility and traceability of invoice corrections on billing documents

    Currently:

    • The original invoice retains the removed item with no visible indication of correction
    • The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history

    However:

    • These sources are not part of official billing documents
    • They are not accessible to external stakeholders (e.g., auditors, accountants)
    • Users must perform manual investigation to reconcile documents

    Impact

    • Reduced transparency in billing documents Increased effort in reconciliation and audit processes
    • Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.

    Proposed Solution
    Introduce visible linkage and correction indicators at the document level, such as:

    Option A: Cross-reference between invoices

    On the original invoice:

    Add note: “Item corrected – see Invoice #XXXX”

    On the correction invoice:

    Add note: “Correction of Invoice #XXXX”

    Option B: Correction indicator on line item

    Show:

    Original item marked as “Corrected” or “Reversed”
    With reference to correction invoice

    Option C: Linked document view

    Add a “Related documents” section:

    Original invoice ↔ Correction invoice
    Easily navigable in UI and exported PDFs

    Currently:

    • The original invoice retains the removed item with no visible indication of correction
    • The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history

    However:

    • These sources are not part of official billing documents
    • They are not accessible to external stakeholders (e.g., auditors, accountants)
    • Users must perform manual investigation to reconcile documents

    Impact

    • Reduced transparency in billing documents Increased effort in reconciliation and audit processes
    • Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.

    Proposed Solution
    Introduce visible linkage and correction indicators at the document level,… more

    2 votes

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13. Choosing the order of rates in the New Reservation Screen

    It would be much more comfortable if the property could choose the order of their rates showing in the New Reservation Screen (NRS).
    Providing a more friendly and personalized use of the system when manually making a reservation for a guest.

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14. Ability to edit seasonal base rates the same way as dependent rates

    Posting on behalf of property:
    For a seasonal base rate, when I want to add an absolute adjustment for specific dates for a specific space category, it does not allow me to do it as simply as for dependent rates. Instead I need to enter the dates, and manually write the price to override. This is quite manual, and much easier to do on dependent rates.

    1 vote

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15. Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?

    Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?

    2 votes

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16. Restriction dates reset every time a change is made

    Please keep the date selection the same either when creating or editing restrictions. Every single time I make a change it defaults back to the current date, I spend half my time scrolling through the calendar to go back to the original selection I had.

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17. reservation report date range

    Remove the current 1-year limit on the Reservation Report date range, allowing users to run reports across longer periods. This functionality was available in the old report and is needed to support more flexible historical and future analysis and reporting

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18. Minimum Stay THROUGH Restrictions (not Minimum Stay on ARRIVAL)

    Minimum Stay Through Restrictions should be supported in Mews. Currently, minimum stay restrictions are applied as Minimum Stay on Arrival. So, a 3-night minimum stay on a Saturday night would allow someone to book for 2-nights if staying Friday & Saturday. Minimum Stay Through restrictions should be an option (especially since Mews RMS Atomize has this option, as do most channel manager marketplace integrations).

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19. The new 'reservations report' layout is confusing to read.

    The old layout of the 'reservation report' is much easier to read and much more user friendly. Especially the section containing notes. In order to see them clearly you have to hover over them, which is time consuming and frustrating for the user. The zoom out function is available but I feel this causes potential to miss vital pieces of information. A lot of important details are noted in this section and I feel it is imperative that we can see easily and clearly the words written in this section. The rest of the report is actually very clear - it is just the 'notes' section.

    The old layout of the 'reservation report' is much easier to read and much more user friendly. Especially the section containing notes. In order to see them clearly you have to hover over them, which is time consuming and frustrating for the user. The zoom out function is available but I feel this causes potential to miss vital pieces of information. A lot of important details are noted in this section and I feel it is imperative that we can see easily and clearly the words written in this section. The rest of the report is actually very clear -… more

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20. Configurable Revenue Management Impact for Block Bookings

    Feature Request: Optional Inclusion of Block Bookings in Revenue Management Calculations

    Currently, in Mews, Block Bookings reduce room availability, but their impact is not reflected in Revenue Management and rate management views until reservations are created through Pick up.

    This behavior does not fit our operational needs. When a room allotment is blocked, we would like it to be taken into account immediately in Revenue Management and pricing views, without requiring reservations to be created first.

    It would be valuable to introduce a configurable setting allowing users to choose between the current behavior and immediate inclusion of blocked inventory in Revenue Management calculations and rate management tools.

    This enhancement would provide greater flexibility for properties with different operational processes while preserving the current workflow for those who prefer it.

    Feature Request: Optional Inclusion of Block Bookings in Revenue Management Calculations

    Currently, in Mews, Block Bookings reduce room availability, but their impact is not reflected in Revenue Management and rate management views until reservations are created through Pick up.

    This behavior does not fit our operational needs. When a room allotment is blocked, we would like it to be taken into account immediately in Revenue Management and pricing views, without requiring reservations to be created first.

    It would be valuable to introduce a configurable setting allowing users to choose between the current behavior and immediate inclusion of blocked inventory in… more

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