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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. In the billing it would be great to have an arrow for switching between the owner and the associated profile.

    2 votes

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  2. We need to send a confirmation of the block reservation to the booker, where cancellation policy is attached.

    3 votes

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  3. To better assist Rental Properties (Monthly Bookable Period) - it would be useful to consider creating an AR page that would
    (1) allow clients to review the accounts and bills by month,
    (2) run invoices by batch,
    (3) Bulk Issue Invoices, and
    (4) improve billing automation to allow multiple (up to 2) automations per Monthly bookable service.

    1 vote

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  4. Currently, there is a hidden character limit for the Directions field in the configuration page of a space. When exceeding the limit, there is no warning & after saving the field resets to empty. Displaying the character limit will help stay within the boundaries and save time re-entering the directions to the Space.

    1 vote

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  5. Nous sommes une pourvoirie et nos locations sont pour des chalets, des terrains de camping, des tentes prêt-à-camper et des embarcations nautiques. Le problème est qu'il n'y a pas de "catégorie d'espace" pour les embarcations nautiques, il y en a une seulement pour les vélo. Même chose pour nos chalets ou il n'y a pas ce choix.
    Plusieurs clients nous contactent pour s'assurer que se sont bien des chaloupe à moteur que nous louons et non des vélos.
    Même chose pour nos chalets ou nos clients pensent que nos chalets sont loués à la chambre et non pour l'ensemble de…

    2 votes

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  6. It would be great to be able to export the group allotment chart to show clients their group block pick-up. Copy and pasting the data from the Dashboard does not paste properly in Excel, Numbers, or any other app (Pages, Outlook, etc)

    2 votes

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  7. I’d like the Out of Service function to work more like the Out of Order function, with the ability to set a start and stop date/time. The room should remain bookable, but it would be really helpful if the reason and timeframe were displayed more visibly on the timeline screen.

    This would be a game changer for our maintenance team’s ability to communicate with the front desk. Sometimes they’re working in a room that we still want to keep sellable, and having a clear, visible note on the timeline would make it much easier to seamlessly share that information between…

    1 vote

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  8. It would be nice to be able to link task directly to the allotment block. It would be easier to locate the block already before any rooms have been picked up. We have several users handling the blocks and making adjustments to the room account, so this would help a lot.

    2 votes

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  9. Similar to when a payment fails, creating an automatic task would help with following up on invalid credit cards when a pre-authorization is required

    1 vote

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  10. I don't know why the rate management screen has been changed but it's dreadful. I used to be able to click on individual days and quickly change the price but now can't. Can it be changed back please? Or give a quick edit option?

    1 vote

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  11. I am reaching out to request a feature update that would allow rates to be suppressed on reservations. This functionality is very important to our daily operations, as many of our corporate accounts prefer to book reservations for their associates without disclosing the rate to them.

    This capability was available to our corporate clients in our previous PMS, and the inability to suppress rates now creates challenges and can negatively impact our business relationships with these clients.

    Thank you for your attention to this matter.

    1 vote

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  12. När vi gör ankomstlistan för nästa dag "Reservation overview report" så tar det för lång tid nu - ni har ändrad detta nyligen (ca. 10 dagar sedan)
    Vi vill INTE att det hoppar tillbaka till toppen av listan när man korrigerat en ankomst. Vi vill komma tillbaka till listan på den rad/bokstav där vi är.

    1 vote

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  13. a direct way to set minimum length of stay restrictions that depend on the booking window—for example, enabling 1-night stays when booked within a week of arrival but requiring a 2-night minimum otherwise. lead-time-specific rules would make for a better occupancy and facilitate further processes.

    1 vote

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  14. Hi,

    It would be great to see at a glance the gateway state of a bill sent on the guest/company dashboard.
    We can see it was “sent” but it doesn’t mean it was received.

    Gateway State let us know when dropped - for example, there was a typo in the email address

    We could more easily identify when invoices have never reached our customers.

    Do you think that would be feasible?

    Thanks

    Link to another post with screenshots: https://community.mews.com/product-best-practice-7/feature-request-adding-gateway-state-to-profile-dashboard-to-see-if-invoice-was-received-2499?tid=2499&postid=12307#post12307

    1 vote

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  15. We have companies who refer to their reservation by purchase order number.
    It would be great to be able to search by purchase order number and the reservation in question would be brought up.

    1 vote

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  16. Currently restrictions only consider the arrival date and not the departure date.

    This means that if I want only allow bookings at my property from today - 365 days from now, setting the below restriction is not enough to close out the property from day 366 onwards. This restriction will allow a reservation to start on day 1 - 364 and end any day afterwards.

    Restriction type: Closed to Stay/Arrival/Departure
    Maximum advance: 365 days

    The best current workaround is to set the below restriction. However, this restricts stays arriving on day 336 - 365, and also for more than 30…

    2 votes

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  17. Would be wonderful if you could click on a date in the next month rather than them being blanked out and you having to go up to an arrow in the month calender and clicking a small arrow to move to the next month. Time and wrist saving!

    1 vote

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  18. when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly

    1 vote

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  19. Allow Admin Users to create an internal group to facilitate group messages between staff. Right now they can only select staff one by one.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. Being able to offer a voucher / promo code that allows for a price reduction from the booking amount. E.g. using code "Spring100" in the booking engine to receive a 100 € discount on the price. That is sometimes more effective than offering a %-discount.

    1 vote

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