1973 results found
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All Out of Service to be used for future dates
When you select out of service it will then give you the option to add a date and time for the future, so its set up similar to Out of Order.
It allows us to block rooms in the future without impacting the inventory. This is particularly helpful for group managements.
1 vote -
Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes -
Company-Level Blocking for AR Risk
Desired Outcome
Introduce a company-level control mechanism that ensures financial risk is properly managed.Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.Option A: Company-Level Blocking
Add a “Block company” flag
Prevent:
-Creation of new reservations linked to that company
-Assignment of that company as billing profile
-Applies across all related customer profilesOption B: Automated Financial Enforcement (Credit-Based)
Enhance the credit limit system:Automatically evaluate:
-Outstanding…2 votes -
Alert instellen wanneer er met een bepaalde voucher geboekt wordt
Ik zou graag een alert krijgen als bepaalde personen met een bepaalde code geboekt hebben
1 vote -
OTA Taxes
Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.
Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.
When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews,…
2 votes -
Save preferred filters on the Task report
Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.
The proposed enhancement is to let users:
Save their preferred filter settings (especially date filter like “Created”)
Have filters persist after refresh or reopening the report
Optionally set a default view at user or property levelThis would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.
2 votes -
Improve visibility and traceability of invoice corrections on billing documents
Currently:
- The original invoice retains the removed item with no visible indication of correction
- The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history
However:
- These sources are not part of official billing documents
- They are not accessible to external stakeholders (e.g., auditors, accountants)
- Users must perform manual investigation to reconcile documents
Impact
- Reduced transparency in billing documents Increased effort in reconciliation and audit processes
- Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.
Proposed Solution
Introduce visible linkage and correction indicators at the document level,…2 votes -
Choosing the order of rates in the New Reservation Screen
It would be much more comfortable if the property could choose the order of their rates showing in the New Reservation Screen (NRS).
Providing a more friendly and personalized use of the system when manually making a reservation for a guest.1 vote -
Ability to edit seasonal base rates the same way as dependent rates
Posting on behalf of property:
For a seasonal base rate, when I want to add an absolute adjustment for specific dates for a specific space category, it does not allow me to do it as simply as for dependent rates. Instead I need to enter the dates, and manually write the price to override. This is quite manual, and much easier to do on dependent rates.1 vote -
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
3 votes -
Restriction dates reset every time a change is made
Please keep the date selection the same either when creating or editing restrictions. Every single time I make a change it defaults back to the current date, I spend half my time scrolling through the calendar to go back to the original selection I had.
2 votes -
reservation report date range
Remove the current 1-year limit on the Reservation Report date range, allowing users to run reports across longer periods. This functionality was available in the old report and is needed to support more flexible historical and future analysis and reporting
2 votes -
Minimum Stay THROUGH Restrictions (not Minimum Stay on ARRIVAL)
Minimum Stay Through Restrictions should be supported in Mews. Currently, minimum stay restrictions are applied as Minimum Stay on Arrival. So, a 3-night minimum stay on a Saturday night would allow someone to book for 2-nights if staying Friday & Saturday. Minimum Stay Through restrictions should be an option (especially since Mews RMS Atomize has this option, as do most channel manager marketplace integrations).
2 votes -
The new 'reservations report' layout is confusing to read.
The old layout of the 'reservation report' is much easier to read and much more user friendly. Especially the section containing notes. In order to see them clearly you have to hover over them, which is time consuming and frustrating for the user. The zoom out function is available but I feel this causes potential to miss vital pieces of information. A lot of important details are noted in this section and I feel it is imperative that we can see easily and clearly the words written in this section. The rest of the report is actually very clear -…
1 vote -
Configurable Revenue Management Impact for Block Bookings
Feature Request: Optional Inclusion of Block Bookings in Revenue Management Calculations
Currently, in Mews, Block Bookings reduce room availability, but their impact is not reflected in Revenue Management and rate management views until reservations are created through Pick up.
This behavior does not fit our operational needs. When a room allotment is blocked, we would like it to be taken into account immediately in Revenue Management and pricing views, without requiring reservations to be created first.
It would be valuable to introduce a configurable setting allowing users to choose between the current behavior and immediate inclusion of blocked inventory in…
1 vote -
Prevent dropdown menus from closing when the user scrolls inside them
When a dropdown contains more options than can fit in the visible list, the user can scroll inside the dropdown to reach the remaining options. That works as expected.
However, when all available options already fit inside the visible dropdown, scrolling while the dropdown is open closes the dropdown instead. This is easy to trigger accidentally, especially on a trackpad or mouse wheel.2 votes -
Hiding public rates when using voucher
We would like to only have the voucher/promotional rate visible when using a voucher code, similar to when using the booking link from a group block. Right now, both promotional and public rates are visible.
1 vote -
Dear MEWS Support Team, We have noticed what appears to be an inconsistency when editing products and adjusting the unit price. In the ed
inconsistency when editing products and adjusting the unit price.
In the edit window, the system displays a field labeled "Total Incl. Tax", which suggests that the amount shown includes all applicable taxes. However, the displayed amount does not appear to include taxes at that stage. The taxes are only applied and reflected after the charge is posted to the folio, at which point the total amount increases to the actual tax-inclusive value.
This can be misleading, as users may expect the "Total Incl. Tax" field to show the final amount that will be posted to the guest folio, including all…
1 vote -
Default to net value
Have a general setting that allows us to default reports to Net value rather than Gross value. It is time consuming and prone to error to have to keep remembering to adjust the setting, would be far simpler to be able to set this as a default.
1 vote -
alphabetical order in display of payment policies
there is no alphabetical order when the payment policies are displayed - this makes it particularly hard for the user to retrieve one particular payment policy
1 vote
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