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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. Currently, it’s not possible to change the rate of an availability block once it’s created. To make any adjustments, the block would need to be deleted and a new one created.

    It would be very helpful to have the option to modify the rate directly without having to delete and recreate the block.:)

    8 votes

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  2. We would like to find the clients' reservation when searching for the organizer in the search bar

    7 votes

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  3. Extend the time unit limit for hourly service rate adjustments from 16 days to 370 days.

    4 votes

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  4. I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.

    20 votes

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  5. It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)

    3 votes

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  6. Add a pdf printable option to the new in house guest report

    2 votes

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  7. When a block is implemented, we wish to be able to choose prices per person.

    3 votes

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  8. That restrictions for rate codes are not affected in blocks. You can still pick up rooms.

    4 votes

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  9. 5 votes

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  10. We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
    This would especially be useful for group reservations.
    When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.

    Do you think you could include this option in the near future?

    We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…

    2 votes

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  11. It would be really helpful to get a report of all payments made into a specific date range and linked to reservation in another specific date range as well (for example: list of the deposits paid in 2024 but linked to reservations for 2025)

    2 votes

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  12. Create more options for the product rule creation. There should be an option to select a limit to the amount of each product available in the system to avoid overselling.

    2 votes

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  13. I have recently discovered a 1,000-character limit has been applied to (at least) the description of a new rate when I attempted to modify an existing description and add a new rate. Overall, not an issue. The problem to solve is formatting this description. Line breaks and blank lines entered when writing the description are no longer recognized and now the lines all run together. This is not a great Guest experience and is apt to cause more Guests to skip reading the description entirely when they see a big block of words. I hope this was an oversight when…

    3 votes

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  14. Currently reports can be scheduled to run hourly, daily, weekly, monthly etc.

    It would be helpful to have more options ie. 6-hourly, fortnightly etc. and/or the ability to set a custom frequency for report exports ie. 6AM, 2PM, 6PM to correspond with staff shift times.

    2 votes

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  15. Dear Mews Team,

    We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.

    Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.

    We propose the introduction of enhanced permission settings that allow businesses to:

    Set Refund Limits: Define maximum refund amounts that…

    12 votes

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  16. Premium onsite onboarding expensive fees.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  17. It would be nice to provide the proforma invoice when a group block is confirmed to share the initial preview without any picked-up reservations.

    4 votes

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  18. Currently, the availability block creation flow in Mews does not include a segment field. While adding a segment field could improve categorization and reporting, properties should have the flexibility to configure this field as either mandatory or optional based on their operational needs.

    For properties that rely heavily on segment-based reporting, making the field mandatory ensures consistency and better data quality. However, for others, the additional step might complicate workflows, especially since reservations often need to be updated manually after creation.

    Suggestion: Introduce a configurable setting that allows properties to decide whether the segment field should be mandatory or optional…

    15 votes

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  19. In my previous booking engine, the timeline/grid was a dynamic live thing. You can see real time when potential guests were looking at dates or making a booking. It was a real time indicator of how good a marketing campaign was working. The previous pms also tracked daily visitors to the booking engine real time and updated the daily visitor numbers. This insight was invaluable.

    2 votes

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  20. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    4 votes

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