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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Hello, we would like to have the feature of automatic logout/lock session after employee inactivity. For example, if there is no interaction on the screen for 60 seconds, the “lock session” should be automatically enforced for the employee.

    15 votes

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  2. It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    4 votes

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  3. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  4. At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
    With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.

    13 votes

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  5. give a user rights to see the time line, without the rights to modify guest and see guest reports

    14 votes

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  6. Allow Admins to track Employee Login + Signout Activities (not only date and time) but also indicate an origin for the login.

    1 vote

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  7. Native Sales and Catering solution

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. It would be very helpful if the age categories for children in the guest statistics could be adapted to the hotel-specific definition.
    For example: 0-5 years and 6-12 years instead of 0-9 years, etc.

    14 votes

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  9. It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
    At the moment it's only possible to change this per room, instead of all rooms in one.
    It would be great if it could be done the same way as that you can change the booker of the reservation.
    This would make it a lot easier for us when the contact person of the group reservation changes.

    2 votes

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  10. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  11. Customer work with private owners and manages apartment in their name. They would like to give the access to the owners with the overview of their units, revenue and reservations.

    5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    16 votes

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  13. As one of the individual permissions, give the option to restrict exporting reports. With the current phishing attempts it is very important to limit who can export reservations reports.

    1 vote

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  14. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  15. We need the OPTION to pre-allocate rooms in an availability block. By the time we receive some rooming lists and pick-up the beds, other guests have already extended in a room and then ruined exclusivity in a section/floor; or if you sell beds in a hostel, the extensions have led to the availability block guests being split up over multiple different rooms.

    2 votes

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  16. Currently Mews does not show rate group description and rate description when multiple rates are available within one rate group. This is not ideal for any hotel that may have multiple properties to manage as well as multiple reservationists. Its unreasonable to expect for reservationists and multiple property management to remember or recall information that is vital to relay to the guest at time of booking. Most hotels have multiple rates so this is a feature that is 100% missing and required for Mews tobe competitive in the PMS market for groups and PMS for hotels.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  17. Possibility to book ROH (run of house) for group reservations

    13 votes

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  18. When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

    1 vote

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  19. Be able to create bookings from dashboard and extending or shortening the stay of a booking.

    13 votes

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  20. Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    8 votes

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