2162 results found
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Accounting Report: Filter Payments According to Specific Accounting Category/Service Filter
Currently, you can filter out the report by specific Service or Accounting Categories for the revenue portion.
However, we cannot filter out Payments "associated" and recorded for that specific revenue. Especially if we are looking at specific POS Room Charge Revenue that is posted on the rooms.
It would be useful to be able to do so for further analysis.
1 vote -
gästedaten
Automatische Suche/ Eingabe von Bundesländern. Ich empfinde es als äußerst mühsam, die Bundesländer selbst "auswählen zu müssen". Speziell wird bei Bundesland dann nicht nur die Österreichischen Bundesländer angezeigt - sonder alle (aus Italien, Deutschland, Schweiz). Trotz das ich bereits Land Österreich ausgwählt hätte.
In Zeiter der Digitalisierung und KI - sollte das Programm von der Postleitzahl und Land - das Bundesland selbst "raussuchen können". Ich selbst benutze zu 90% dazu auch Google1 vote -
Tier-based coloration of the loyalty icon
To enhance the visibility and usability of the loyalty program interface by introducing tier-based color differentiation for the loyalty icon. This change aims to improve user experience for both guests and staff by making member status instantly recognizable. This would help the staff members to quickly identify loyalty tier during check-in or service interactions, members would feel more recognized and valued.
11 votes -
charge card online rights
Create a seperate option to choose charge card online and terminal payments as user rights.
E.g. our front office should only charge via the terminal and not cards via MEWS.1 vote -
Customer profile merging - show info about prior reservations
When searching for merge of Customer profiles, is it possible to add a filter, so that similar profiles with existing profiles at the hotel (reservation +1) to be shown on the list? Instead of only the name and email ?
For exp Daniel Andersen (Reservation +1) and possible email ?
This would make the merging of customer profiles a bit quicker !1 vote -
Check-in Restriction
As a hotel that operates fully digitally with self check-in and digital keys, we’ve occasionally encountered cases where a guest was accidentally checked in on Mews, even though their reservation balance hadn’t been paid.
To avoid such situations, it would be great to have a restriction option that prevents Mews users from checking in guests until their outstanding balance is settled.
Ideally, this restriction could be configurable, allowing exceptions for certain segments, such as corporate or group bookings that have agreements to pay after the stay.
1 vote -
Filter the restriction calendar by rate or rate group
Adding a filter option in calendar view, so you can see the calender for just one rate or rate group.
1 vote -
copy availability block
Have the possibility to create a copy of an existing block reservation and just change the dates, booker, room types, price, room amount if needed. If the same company has a series of blocks we can just make a copy of the first block and change the details
3 votes -
Possibility to choose the bill counter for companies or some guests
It would be helpful to have the possibility to choose the bill counter for companies or some guests. So you don't have to search for it on the counter list and avoid possible mistakes
1 vote -
Create tasks to multiple reservations in the group
Possibility to create the same task on all bookings in the same group.
2 votes -
Allow removal of items on multiple rooms simultaniously
We often have large groups of guests with on all rooms the same items booked. If we make a mistake, or something changes in the booking, we have to go room by room to cancel the wrong item. It would be great that if you select rooms with the same items on them, ( because you add the items to all the roms at the same time) you can also remove them all together.
3 votes -
Easier to change customer on a reservation
As of today, to change the customer on a reservation you need to go to the Group tab and choose "Add existing customer". This is not very efficient, and it also seems to be a bit confusing. Instead of actually changing the guest profile for the reservation, we experience quite often that profiles are wrongly merged or the guest name is overwritten and causes errors following this.
Is it possible to move the "Add existing customer" to the Property tab where you do all other reservation changes? Maybe also change the naming to "Change guest"?
2 votes -
Edit the rate of an existing availability block
It should be possible to edit the rate of an existing availability block. There are multiple reasons as to why a rate needs to be changed and deleting and remaking the whole block slows down work a lot.
2 votes -
Spaces must not be hard deleted
I don't like the fact that when I delete a Space, it gets completely deleted. Reservations show "Unassigned" for "Assigned Space", and it can be no longer retrieved via the API.
This basically breaks the referential integrity of the data, which is a rather serious issue. Such deletions should only be done as a soft delete - ie. the Space should be marked as deleted, and deletion date captured. It must no longer be assignable, but it should stay there so past reservations can still reference it.
We have buildings where we add / remove spaces from time to time,…
2 votes -
Allow housekeeping to inform Front desk when guest check-out
At check-out time, when housekeeping verify evry rooms, they should be able on the app to indicate if a guest has check-out from is room
1 vote -
Minuterie
Sur l'application MEWS, l'équipe d'entretien ménager devrait pouvoir indiqué à quelle heure ils entrent dans une chambre et à quelle heure ils quittent la chambre. Ceci nous aiderait à connaître le temps que prend le préposé pour nettoyer la chambre
1 vote -
Custom price and bulk edit for Bookable service items posted for the entire posting period
Problem: When posting Bookable service items for the entire posting period, users can’t set a custom price and must edit each day individually, which is slow and error prone.
Request: Allow entering a single unit price or a total amount at posting time for Bookable service items; the system applies or distributes it across all days. Add a one click bulk edit to update the price of all already posted daily items in a period at once
1 vote -
limit for Late Check-Outs
It would be great if you could limit the number of late checkouts. We have 11 rooms and only 2 cleaning staff. Especially during Oktoberfest, everyone wants to book a late checkout. We can't offer it to anyone right now because we don't have the capacity for everyone.
2 votes -
average room price
Display the actual cost of the room per night instead of average in the confirmation emails and the new reservation window
4 votes -
product price change
Summary
Enable automatic updates of product prices for existing reservations, with an option to offset package-inclusive stay services to maintain the originally agreed daily package rates.
Background / Problem
Currently, price changes apply only to future reservations. Existing reservations remain locked at the old product prices, which:
Causes revenue leakage when product costs rise.
Requires manual corrections by staff, leading to inefficiency and errors.
Creates package inconsistency: updating the product price increases the overall daily package rate, which conflicts with guest-confirmed agreements.
User Stories
As a Revenue Manager, I want product price updates to be applied to existing reservations, so…
1 vote
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