1997 results found
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Quick overview of cancelled reservations with negative balances
Introduce a dedicated filter or view in Mews that provides quick access to all cancelled reservations with a current negative balance.
The solution could be implemented either as:
A dedicated “Outstanding cancellation refunds” view/report, or
A filter in the Guest Ledger, as this is already routinely checked to identify outstanding balances that need to be invoiced. The same view could also be used to identify negative balances requiring attention, including those related to cancelled reservations.It is important that the overview shows the full balance of the reservation, including negative balances belonging to the reservation owner/main profile, and not only…
5 votes -
Space allocation rules for the automatic allocation
We would like to propose a development to the feature of automatic allocation of spaces on the timeline, when the “Reservation assignment strategy” is Preferred space features (and potentially also useful when choosing the random- option.)
In addition to considering preferred space features, it would be useful to have the option to prioritize or deprioritize specific spaces or groups of spaces when assigning reservations automatically.
For example:
• For bookings of 2+ nights, we would like the system to prioritize spaces with uneven room numbers.
• We would like spaces that are part of connecting-room combinations to be allocated last,…4 votes -
Age-based pricing for allowances
Age-based pricing for credits
Currently, Mews credits can be used to automatically deduct amounts when integrated with a POS system such as Lightspeed. However, it is not possible to assign different credit values based on the guest's age category (adult, child or infant).
For example, if breakfast is priced at €27 for an adult and €17 for a child, Mews cannot allocate the corresponding amount to each guest. Instead, it applies an average value — for example, 2 × €22.
Although the POS system sends the correct price for each guest, Mews still considers the unused portion of the credit…
1 vote -
payment links
Would be great if the email to the booker of the room could be automatically or preselected in the recipent email in payment links. Insteaf of having to copy and paste it every time. Like when you send bills, you can choose between the booker or the guest as recipient. This we want for payment links aswell.
1 vote -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Admin rights needed for Channel Manager Rates & Categories at Marketplace
At the moment, Admin rights are needed to manage the Channel Manager rates and categories in Mews Marketplace.
From an information security perspective, it's a risk to have many users with admin rights, and within our property, revenue managers do not need Admin rights, except now for the Channel Manager rates. This issue is flagged every year during the external audit.
It would be great to have the rights to manage the Channel Manager Rates & Categories separately from the Admin rights.11 votes -
Mews Reservation Overview switching from Check-out to Check-in.
Our check-out time for guests is currently set at 11:00.
This means that MEWS will shift our Reservation overview from 'Departing' guests to 'Arriving' guests at 11:00 as well.
Usually this is around the same time when most of our rooms are at the front desk checking out.
Let us change this time internally, without changing the guests check-out time.
1 vote -
Date-Based Product Suggestions
It would be useful if you could create a feature where a specific product or package can be linked to a specific stay date.
For example, we would like to offer a Christmas Eve takeaway menu. It would be useful if we could set the product to appear automatically in the booking engine whenever a guest makes a booking that includes an overnight stay on December 24th.
This way, the product would only be shown to guests who are actually staying with us on that specific date.
We think this could also be useful for other date-specific products, such as…
3 votes -
List closed invoice
Add the arrival date, room number, and a direct link to the reservation to the list of closed invoices.
1 vote -
Automatic session lock after user inactivity
We would like to see an option to automatically lock a user session after a configurable period of inactivity (for example, 15 minutes).
In hotel operations, it is common for multiple employees to use the same workstation throughout the day. When a user remains logged in after stepping away, the next employee may continue working under the previous user's account without realizing it.
An automatic lockout feature would provide several benefits:
Improved security and protection of guest data.
Better accountability and audit trails.
More accurate tracking of who performed specific actions in the system.
Reduced risk of unauthorized changes being…1 vote -
Sort task by roomnumber
In previous system i could sort task by roomnumber.
Some times we manage to put more task that is the exact same on the same roomnumber. so when a person go and fix ex. a broken door, they solve the task. but its still another task laying there with same fault.
Its not easy for techincal department to see if there is more task on one room that is the same.1 vote -
Occupancy number
This is a bit ridiculous but there is no way in Mews to see an occupancy of inventory.
We have several service types and some of our inventory rooms have double use - they can bee booked by Service 1 or Service 2. Lets say we have 100 Rooms. all 100 are connected to Service 1, and 20 are also connected to Service 2. If on a given day i have 50 rooms booked in Service 1 and 10 rooms in Service 2, i would expect Mews to provide Occupancy of 60% (60 rooms out of 100 room inventory). Instead,…1 vote -
Option to sort the timeline
Let the customer choose their preferred sorting, either by space category, or by space number (name). Having the filters for space category and floor actually removes the reason for retaining the unchangeable default ordering by space category, since even when sorted by number you can just filter for category for a suitable view to manage allocation. From my experience, most customers who actually use the timeline prefer the view by number.
Linking the previous idea from 2023 here, and one that has it among others.
4 votes -
[email protected]
seasonal base price and room type offsets. currently, there is only 1 roomtype offset allowed in the base price configuration. we have different roomtype differentials/offsets throughout the year and i would like to be able to schedule different offsets for specific date ranges at a time.
for example, a king roomtype is +$5.00 from the base roomtype in the default season (but i would like to have it increase to +$10 from the base roomtype from May-October during my peak season). currently, that functionality does not exist and we have to update as we go (and not in advance)
1 vote -
Log ou rapport sur l'historique des tarifs
Serait pratique l’ajout d’un rapport ou d’un log historique permettant de suivre/ vérifier l’évolution des prix d’un tarif dans le temps.
1 vote -
Availability & Occupancy Report Export Improvement
The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.
Some improvement requests:
Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.
Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.
This would significantly improve readability and reduce the perception that…
2 votes -
Include User Profile ID in User Exports
Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.
We would like the User Profile ID to be added as a dedicated column in both:
- Property-level User Exports
- Multi-property / Portfolio-level User Exports
Having access to the User Profile ID would significantly simplify:
- User auditing and administration
- API and integration troubleshooting
- Cross-referencing users between exports, logs, and backend systems
- Bulk management and reporting activities
This enhancement would make bulk User exports more complete and…
2 votes -
Make all days be selectible in the date selection UI
currently you cannot select a date which isn't allocated to the selected month, even though the days are visible.
This is something that takes away 1-2 Minutes a day when all other UIs I have seen in the last 10 years allow me to select, say, the second of August even though July is currently selected.1 vote -
Filter "Groups" in product checklist
The product checklist is being used as the breakfast list in the morning; however, there isn't an option to show actual group names. This would be immensely helpful to allocate tables in the morning correctly.
1 vote -
Personalised favourites on the dashboard
To make processes even simpler and quicker, it would be nice if every user could add menu items as favourites on the dashboard. For example, the path to the restrictions from the dashboard is quite long. A direct route would save time. Of course, this is only relevant for staff in the reservation department who need these settings. Hence the idea of making this customisable for each user.
At the moment, you can of course work around this via the browser, but a built-in option within the programme would be much more convenient.
8 votes
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