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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1833 results found

  1. Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.

    2 votes

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  2. You have moved the Accounting Report away from the main screen and into a sub category of Finance.

    This is a terrible idea.

    Please move it back.

    1 vote

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  3. Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice

    1 vote

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  4. Hotel teams often need to monitor and act on bookings tied to specific rates, promotions, or space categories due to unique selling conditions (e.g., limited inventory, special packages, or compliance requirements). Currently, notifications are generic and do not allow filtering by these criteria, which can lead to missed opportunities or operational inefficiencies.

    Proposed Solution: Enable customizable notifications that allow users to set triggers based on:

    • Rate plans or promotions
    • Space categories (e.g., suites, meeting rooms)
    • Specific conditions (e.g., minimum stay, package inclusions)
    1 vote

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  5. La création automatique d'une facture par chambre lors de l'import d'un rooming n'est pas un besoin pour mon hotel. Cette fonctionalité devrait être facultative.

    1 vote

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  6. When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.

    3 votes

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  7. Summary of the Issue

    During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
    This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

    Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
    The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

    In contrast, bookable services (e.g. breakfast) are handled as individual, divisible…

    1 vote

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  8. When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
    should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.

    2 votes

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  9. Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
    Currently, you have to click on each invoice, print it, and save it as a PDF.
    An individual PDF export for the desired period would make this task much easier.

    1 vote

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  10. If the check in date and check out date are not in the same month, the calendar should be a continuous calendar without the requirement for manual switch to next month to be able to choose the check out date. Allow choose checkout date cross the different months on the same calendar without manually switch to next month.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  11. When a baby bed needs to be in the room, you will see it on the app behind the check-in time.

    Unfortunately, this is difficult to see.

    Can it maybe be made a bit brighter by giving it a different color or something?

    1 vote

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  12. When you click on the beginning date for blocked space - the calendar should automatically go to that date - instead you have to click on the calendar again to find the month/date example: the calendar automatically defaults to today's date - you have to tab thru the calendar for the date you want - then it should automatically show future dates for the end date, but it reverts back to today's date for the too. Would be nice if blocking house space worked the same way as booking a reservation - you would click on the date & space…

    1 vote

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  13. We have only 6 units and our cleaning schedule is based on a minimum of two to clean (outsourced) - so we do not have cleaning on a daily basis. To avoid booking rooms that are not yet cleaned (or blocked for holidays when we are closed) we used the house blocked space. Unfortunately, that blocked space will cause the cleaning status to default to dirty automatically - even if you change the status back to clean - it will bump it back to dirty until after the last blocked space date - check out time. Should be able to…

    1 vote

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  14. At this time, one cannot add a reservation to a space without a Space Category assignment, therefore preventing the space from being used as a virtual dummy.

    **Early check-out before assigning the actual room
    Helps process:
    Pre-arrival cancellations
    Group block adjustments
    Test reservations sent from the channel manager

    **Holding reservations temporarily
    For:
    Fake/test OTA bookings
    Testing rate rules
    Reviewing tax setups
    Staging reservations before reassigning real rooms

    1 vote

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  15. Bitte so einstellen, dass MEWS die Rechnung nicht "Meier-21-2-418E" benennt, sondern "21.02.2026 - 22.02.2026 (Martin Meier)". Das wäre weitaus verständlicher und würde uns helfen verschiedene Rechnungen besser zu überblicken.

    1 vote

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  16. When selecting the Days view in the timeline, it only allows reservations to be viewed for almost up to a week. Once that week rolls over, it becomes quite difficult to view multiple reservations in a single continuous view.

    Therefore, having a weekly view on the timeline would be amazingly beneficial.

    Having the ability to go one or two steps further back would be extremely beneficial for the property, especially since they mostly work with longer-stay guests.

    1 vote

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  17. Validity Period Enhancements >>

    • Rolling validity windows
      e.g., valid for 30 days after creation, or valid for the next 6 weekends only.

    • Day‑of‑week restrictions
      e.g., voucher only applies Fri–Sun.

    • Season-based rules
      e.g., automatically valid only in low‑season weeks.

    Stacking>>>>

    • Whether a voucher can stack with member rates, package rates, or upsells.
    • Combining discounts across rates and products

    Advance Qualification >>>

    • MINLOS/MAXLOS
    • Room Types
    • Segments
    • Peak/Blackout
    3 votes

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  18. Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).

    Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).

    Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.

    Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems

    2 votes

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  19. Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
    Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.

    1 vote

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  20. Currently, the cancellation tag in the MEWS booking engine is not flexible enough.

    The logic is fixed on the system side:

    Cancellation on the day of arrival = automatically 2:00 p.m. or defined check-in time.

    Cancellation X days before arrival = automatically 12:00 a.m.

    Individual cancellation times cannot be displayed. Rates such as “cancellable until 6:00 p.m. on the day of arrival” or “14 days before arrival until 2:00 p.m.” cannot be displayed correctly.

    A manual adjustment of the time per rate in the cancellation tag would be necessary in order to display the cancellation conditions correctly and transparently.

    Note:

    3 votes

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