1833 results found
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Move Add Product Sidebar
When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.
1 vote -
Business package handling in PMS and kiosk view
we would like to ask for guidance regarding the handling of Business Packages, as we are currently facing significant operational challenges in daily use.
From our perspective, the key requirement is that the Business Package is displayed as one single bundled item
both in the PMS from a staff perspective
and in the kiosk view for guestsIt should not be split into individual components such as wifi, drinks or food.
Current situation
On the final invoice, the Business Package is displayed correctly as one bundled position.
However, in the operational PMS view, the package is broken down into multiple…1 vote -
disable create keys for specific service or room category
we want to be able to disable the "create keys" for a specific service or a room category. For example conference rooms that we have as a separate service in Mews have traditional metal keys or for the Parking where they only need a code we would like to have the "create keys" option NOT ticked.
1 vote -
The ability to unassign a space without reassigning it
Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.
1 vote -
Add Display Tasks option to the space status to filter
In the space status report, in the filter, under Options, add the option Display Tasks for our Housekeeping to see if any important things need to be added to the room.
Im Raumstatus report, im Filter, füge unter Optionen, Aufgaben anzeigen hinzu. Damit Housekeeping besser sehen kann ob das Zimmer noch etwas benötigt.
1 vote -
Bulk deactivate/delete rates/products/product rules
In other systems its common that you can delete/deactivate certain things via a multiple selection. It would be great if that was also available for the above mentioned within Mews.
1 vote -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
1 vote -
cancellation
Hi MEWS Community,
We currently use non-refundable rates, but on Booking.com we still allow a certain level of flexibility:
Guests can modify their stay dates prior to arrival with no penalty for the cancelled nights. The stay itself remains non-refundable, only date changes are permitted.This flexibility works very well for us commercially and helps reduce full cancellations while keeping the revenue secured.
However, we’re finding it difficult to replicate this exact logic in MEWS.
At the moment, MEWS treats non-refundable rates as fully rigid, without the option to allow date changes while keeping the payment non-refundable.When a guest shortens or…
1 vote -
Tasks for group / block reservations
Problem
It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.Operational impact
For group bookings, we need to manage important milestones such as:Name list deadlines
Booking cut-off dates
Client follow-ups
Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…
2 votes -
Additional services revert to previous owner at check-in
Summary
When changing the bill owner, additional services (e.g. breakfast and breakfast adjustment) initially follow the new owner correctly. However, as soon as the guest checks in, these items revert back to the previous Reservation Owner due to default billing automation.Current impact
Manual changes done before check-in are undone
Creates daily manual work (15+ bills)
Increases risk of billing errors
Improvement request
Please allow one of the following:Additional services to respect manual owner changes and not revert at check-in, or
A billing automation setting to control whether additional services follow the Bill Owner or Reservation Owner during check-in.
…
1 vote -
Barn voksne Ulike kapasitet rom
For standard suites, it should be possible to book for two children regardless of age, but currently it only allows booking for one child. How can we get this changed?
Also, it should not be possible to book an extra adult in these rooms. How can we get this changed?1 vote -
Show task creator in Mews mobile app
In other systems we had before we could see in the mobil versjon who created the task and who have updateded it. it would be greate if we could see it in the mews app aswell. I can see that in mews desktop versjon i can see this info, but its much better to have it in the app aswell since our technical department only take with their phone when they go out to do a task.
1 vote -
Trial Balance Improvement
To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.
1 vote -
check-in missed
Possibility to change the time when a room is moved to status check-in missed
1 vote -
Pouvoir sélectionner plusieurs espaces à bloquer sur usage interne
Cela pourrait être pratique de pouvoir sélectionner plusieurs espaces à bloquer aux mêmes dates sur la fonctionnalité usage interne pour éviter de le faire à chaque usage
1 vote -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
2 votes -
Rooming list: add age category column for group reservations
Issue Description
In group reservations, the rooming list template does not indicate which rooms include children or infants. All rooms appear identical in the Excel file, even when only some rooms are booked as adults + children.
For large groups (100–400 rooms), this makes it very difficult to know where to enter children data without manual cross-checks.
Request
Please add a pre-filled column in the rooming list showing the age category / classification (e.g. Adult, Child, Infant) per room or per guest.
This would allow hotels to clearly identify rooms with minors and correctly complete the rooming list.10 votes -
Update roominglist more than only once with excel sheet
The Excel rooming list can now only be uploaded once and not more. When trying another upload, it is not possible. We often have group rooming lists who change a lot and it would be easy if we can "upload" new rooming lists and override the old ones by just one click (also owner/guest function) and all other information like phone number, e-mail address, country, etc.
2 votes -
Future Arrivals with Routed Bills Report
We need the ability for the Ledger or Reservation Report to surface future arrivals that have routed billing but still carry unpaid balances. It would be more efficient to pull that data in one place.
This visibility allows hotels to proactively verify payment arrangements, prevent revenue leakage, and resolve billing issues before the guest arrives. Adding this filter or data point will reduce manual audits and improve operational readiness for front desk and accounting teams.
1 vote -
Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…2 votes
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