1997 results found
-
Collapse exactly-offsetting bill lines on printed folios
Problem:
When restaurant staff split a table bill across covers, our POS sends the full order state to Mews as signed line items — the original sale as positives, then negatives for every item reallocated to the other covers. The connector passes these through unaltered to preserve line-by-line reconciliation with the POS fiscal log.The result is that one guest's folio receives the entire table's order and then credits removing everyone else's food. A recent two-item POS receipt arrived in Mews as 19 bill lines: charges, then credits, netting to the correct amount. Wine, mains and sides belonging to other…
1 vote -
Facture proforma
Une facture proforma ne devrait pas mentionner le numéro de la chambre/appartement. En effet, ce document est souvent émis au moment de la réservation mais l'affectation de la chambre peut changer avant l'arrivée du client et certains (notamment des habitués) ne comprennent pas pourquoi la chambre finalement attribuée est différente de celle mentionnée sur la proforma.
1 vote -
Advanced filters for company search Erweiterte Filtermöglichkeiten bei der Firmensuche
Problem:
The company field in the guest profile is very useful, especially because the selected company is saved to the guest profile and can automatically be suggested when creating an invoice.However, the current company search becomes very difficult to use when a large company has many different locations and addresses.
For example, Carl Zeiss has numerous locations and therefore many different company entries in Mews. Searching only for "Carl Zeiss" results in a very long and confusing list. We therefore spend a significant amount of time finding the correct company/address.
Adding additional keywords can sometimes improve the results, but…
1 vote -
Include a source attribution question to booking
When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.
2 votes -
Make "Car registration number" a field to which data can be imported from AKIA
As a property with a car park for which a permit must be issued by our Front Desk, a permit which must be validated in a third-party application with no integration to Mews, we capture Guests' vehicle license plate numbers for Guests purchasing a parking permit in advance in a mini app created for the requesting of parking permits.
Currently, the plate number can only be exported by AKIA through the mini app data capture to the Notes field of the Guest's primary reservation. Since the Notes fields on the Properties tab are all merged into one string of data…
1 vote -
vingcard
Some hotels (like ours) want to exclude the sauna area from the room rate. As a result, not all guests checking in will have access to the sauna area on their room key card but only selected guests, that booked this service.
Currently we can choose with AssaAbloy/Vingcard only categories with different accesses but can only choose for all or none if sauna is included or excluded when creating a room key. Same for separate areas like the E-Bike garage.
For the future it would be absolutely stunning if the system includes products within a reservation when creating a rooms…
1 vote -
Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
2 votes -
juntar dos reservas para que estén en el mismo grupo
como puedo juntar dos reservas para que estén en el mismo grupo
1 vote -
Booking links for public offers/packages/specials
For marketing purposes, it would be helpful to be able to isolate package or special offer rate plans that are PUBLIC so they can be shared with booking links directly. the Vouchers set up only works on PRIVATE rates, but we want to be able to share direct links to our packages and special offers - and currently we cannot, though many other brands and booking engines can do so.
1 vote -
Restriction based on available rooms for NLRA rates
It should be possible to set an availability restriction on a specific rate, so that the rate can no longer be booked once the hotel reaches a defined remaining room inventory.
For example, if we set the limit to 10 rooms, the rate should automatically close when only 10 rooms remain available for that date.
This functionality is particularly important for NLRA rate agreements, where we need to protect our remaining inventory and prevent these rates from being sold when availability becomes limited.
The threshold should be configurable per rate.
6 votes -
weekly view on the calendar
It is very hard to read the calendar on the month view, then on the week view it is a bit too zoomed in. It would be perfect to have about 3 weeks fully viewable on the calendar in a new view setting.
1 vote -
Automatisation d'un produit pr qu'il apparaisse à une date donnée
Nous souhaitons mettre en place une configuration concernant la caution pour les serviettes de piscine.
Notre souhait est que la caution soit facturée automatiquement le dernier jour du séjour du client.
Plus précisément, nous souhaiterions que :
1. la facture soit créée uniquement le dernier jour du séjour ;
2. le produit « Serviette piscine » soit ajouté et facturé à cette même date ;
3. la facture ne soit pas créée dès l’enregistrement de la réservation, avec simplement une date de consommation programmée au dernier jour du séjour.En d’autres termes, nous souhaitons que la facture et la ligne…
1 vote -
Full visibility when looking for an exact room on timeline
When searching for a specific room number on the timeline, the room categories disappear, which makes reallocating guests much more difficult.
It would be very helpful if the room categories remained visible even when searching for an exact room number.
1 vote -
Disable payment expired tasks for AR
With AR enabled and payment links enabled for AR, a task appears anytime the AR payment link expires.
This task is unnecessary as you cannot extend or resend the invoice with a new paylink.
Payment link expiry tasks do not assign to a department, AR tracking is done within the City Ledger, so the task is not useful as a reminder and just creates extra work for all team members to close down the task.We would like to leave the payment links active but disable the expiry task.
1 vote -
HU( House Use) Management
I would like to suggest an improvement to the Mews integration that could make the room management process more efficient.
It would be extremely helpful if Mews could introduce a bulk selection option, allowing us to select multiple rooms and place them on HU (House Use) at the same time, while applying the same HU reason to all selected rooms. This would save considerable time when multiple rooms need to be placed on HU for the same reason.
Similarly, it would be beneficial to have the option to remove HU from multiple rooms in bulk, rather than having to access…
2 votes -
Possibility to customize header of dashboard
If working with several properties within Mews it is very difficult to understand which property you are on - only in Search field you see the property. Would be valuable to be able to customize the color of the top ribbon to be able to quickly identify what property you are on.
1 vote -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent/Trainee: up to €50-100
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
2 votes -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent: up to €50
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
1 vote -
Be able to map a product to a single booking engine
It would be great to be able to map a product to a single booking engine!
1 vote -
Number of guests per room visible in timeline
It would be really helpful, if the number of guests per room would be visible directly within the timeline. Seems to be working just fine, once the guests are checked out. Why can`t it be visible already when creating the booking?
1 vote
- Don't see your idea?