1868 results found
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Ability to Correct Closed Items with Future Consumption Dates
Summary
Provide hotels with a controlled way to correct closed bill items that were accidentally posted with a future consumption date, even though the item was actually consumed in the past and already charged on a guest bill.
Problem
In the “Add Product [+]” workflow, users occasionally select an incorrect future consumption date by mistake. When this happens:
- The item is still closed on the bill at the correct amount and date of posting.
- However, the consumption date remains in the future.
- As a result, the item continues to appear on the Guest Ledger until that incorrect date becomes…
1 vote -
Apply a composite discount to a booking in addition to a composite rate
Ons hoofdkantoor heeft besloten om een korting te gaan toepassen op een volledig samengesteld tarief – het skiteam tarief.
De korting is 5% of 10% maar moet dan evenredig van het totaalbedrag afgetrokken worden, met bijbehorende BTW-tarieven.Als ik nu de korting handmatig bereken en onder het kopje logies afboek, dan heeft dit effect op onze ADR en logies-omzet, hoewel er ook een korting van F&B af moet. Graag zou ik naast een samengesteld tarief ook een samengestelde korting willen kunnen toepassen op een boeking.
1 vote -
Check-in for groups
We’d like you to review the check-in process for groups.
When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.
When we choose to upload a file, we find these problems:
- If the customer is Spanish, there is no field to add the second last name or the ID support number
- There is no field to add addresses
So there is no valid process to finish…
4 votes -
Ability to zoom in on task pictures
When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.
2 votes -
Capacity per Room
Capacity per room not per category would be Great since mews still doesnt have Inventory to manage extra beds. Some of the Room in the category have Place for bed some Not, so please , Capacity per room
1 vote -
More filters
Being able to filter more in the system, instead of having to "sort by" or select each category one by one to get the information needed.
For example, being able to select multiple rate codes/or guests with a specific cost when filtering in the booking report.
Also being able to search by the guest name in the reservation report.1 vote -
groups
When someone books more than one room online (no matter form which channel) it would be great if mews can merge the reservations together as a group to have a more clear overview that it is several rooms booked.
8 votes -
invoice reference
If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.3 votes -
invoice without room category
To remove the room category from the invoice
1 vote -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
3 votes -
Multi-department allocation for Mews products
Currently, a product like breakfast (€20) is fully assigned to a single revenue center (“Breakfast”).
💡 Proposal: allow automatic allocation of revenue across multiple centers, either by fixed amount or percentage (e.g., €5 beverages + €15 food).
This would provide more accurate reporting, a true analytical view, and reduce manual adjustments.Note: Breakfast is just an example. This approach could be applied to many products and services across Mews PMS, POS & EMS.
1 vote -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
3 votes -
Chargebacks - Arbitration Rights need to be allowed
Chargebacks need to let the merchant have the ability to have Visa/Mastercard Arbitration Rights against the issuing Bank by the Card Member. This ability can be easily rectified if STRIPE would allow it. All other credit card processing companies allow the Merchant to have arbitration in the United States.
1 vote -
Daily or Monthly General for Quickbooks import
Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.
2 votes -
Use the filter options to assign spaces
Filter Options: Use the filter options to assign spaces based on criteria like space types, status, and floors. This helps in narrowing down the spaces visible to each housekeeper.
Access Control: Unfortunately, the Mews Housekeeping App does not currently support restricting access based on working days or preventing the use of filter options entirely. Housekeepers can still see all spaces but can only update the status of those assigned to them.1 vote -
billing
When I click on the Billing button, it currently opens the active bill rather than displaying all open bills. To view the remaining open bills, I then have to click on “All Guests’ Bills.”
While this is not a major issue, it does add an extra step to the checkout process. If clicking the Billing button could instead display all open bills by default, it would help streamline the workflow and make the checkout process more efficient, seamless and remove that one 'extra click'1 vote -
Prevent to rent a dirty room on the same day
We are a self check-in hotel, and we want to prevent last-minute reservations from being assigned to dirty rooms. Currently, the restriction for dirty rooms only applies at the check-in stage.
Because there are not always staff onsite and we often receive last-minute reservations, this creates stress around guests booking rooms that are still marked as dirty. In these situations, guests are unable to check in, and there is no one available to assist them.
Right now, this requires a lot of manual work to mark dirty rooms as Out of Order to prevent them from being rented.
It would…
7 votes -
Stornierungsgrund
Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.
1 vote -
Cross-Category Space Updates (Tracking Upgrade Impact)
The Idea
Allow users to change the Assigned Space Category across different major categories (e.g., from Bed to Room) without forcing an update to the Requested Space Category.
The Proposed Workflow
When a user moves a reservation between space categories, Mews should trigger a simple confirmation window.
The original button of "update requested category" should remain as it is, in case the user prefer to updated it.
The system should not force the Requested Category to match the new Assignment.
The Goal
To preserve the original booking intent. This allows hotels to accurately track upgrade impact and the delta between…
1 vote
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