2194 results found
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Price Hierarchy fixed percentage for offset between room type RMS
It would be very helpful if a percentage could be stored in the price hierarchy to specify the price difference between room types.
When we merged two room types, the occupancy rate of the subordinate room category stopped being displayed, and it became impossible to adjust prices individually or override the price hierarchy.
Therefore, we reversed the merger.
An easy way could be to work with fixed percentages in the price hierarchy.
1 vote -
Automatically Cap Voucher Codes Usage
Prevents Abuse and Overuse
By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.Protects Revenue Integrity
The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.Improves Operational Efficiency
Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.Enhances User Experience
Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.Supports Dynamic Control
The system can apply logic such as:-Maximum redemptions per code
-Automatic generation of new codes…2 votes -
Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…20 votes -
Bei Zahlungen keine neue Rechnungsnummer vergeben
Wenn Gäste online buchen & Zahlen, wird eine Rechnung (Rechnungsnummer X) erstellt. Wenn der Gast dann eincheckt, wird nach Rechnungsstellung eine "Zahlung" erstellt mit einer neuen Rechnungsnummer. Dadurch gibt es extrem viele Rechnungsnummern, was es für die Finanzbuchhaltung sehr unübersichtlich macht. Kann man Rechnungen / Anzahlungen & Zahlungen sinnvoll kennzeichnen? Können Gutschriften dementsprechend als "Gutschrift" gekennzeichnet werden.
1 vote -
Add room-count restrictions for reservations and daily inventory (min/max)
Idea:
It would be extremely useful to introduce two new restriction options that control rate availability based on room count – both on the reservation level and the daily inventory level. These are different use cases but equally important for pricing strategies.
- Reservation-based restriction: Min/Max rooms per booking What we need:
A setting that makes a rate bookable only from X rooms or only up to X rooms within one reservation.
Why:
Group rates: Should appear only when a reservation contains at least 10 rooms.
Promo / early bird / code rates: Should be limited to a small number of…
1 vote -
Have one line item in open bill when adding multiple products from additional service to a bill
When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
- When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
- When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it…1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…1 vote -
SKIP Rates restrictions
Sería de gran ayuda un permiso de Usuario que permita saltar restricciones de tarifas a la hora de introducir reservas.
En nuestro caso trabajamos con tarifas que están limitadas por mínimas y máximas estancias de x noches. Y en ocasiones tenemos que hacer excepciones para prolongaciones de clientes.
Así que nos vemos obligados a quitar la restricción para poder introducir la reserva, y volver a ponerla.
Esto se solucionaría con un permiso para saltar restricciones.
Saludos,
1 vote -
Check in Script 1-2-3
I’m missing a proper script for check-in at the reception, which would make the process more structured and consistent, while ensuring that important steps are not overlooked.
I imagine a button such as “Auto Check-In”, which would clearly guide the staff through the following steps:
Settle or verify the guest folio if not already done
Check and acknowledge the guest’s loyalty membership status, or invite them to join the program
Offer upselling or room upgrades
Generate the key
Confirm check-in completion
As I see it, this would ensure that all critical steps are followed and that the process is handled…
3 votes -
cashier report
The export of the cashier report is only available as a pdf-file. Therefore we are not able to send an excel file to our bookkeeping department or to our trustee in order to be able to check incorrect cash balances
3 votes -
Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute.
Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute. J'ai essayé de plusieurs façon mais rien n'y fait. Les groupes ne sont jamais fixes il peut y avoir des chambres en moins ou en plus.
1 vote -
Newsletter as a email template
Smaller hotels in our chain would like to be able to send newsletters to specific groups of guests, and having a mail template to adjust between seasons and campaign would be a simple way to handle this locally at the hotel.
1 vote -
Set accounting categories as inactive
We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.
We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.
3 votes -
Product limit
Two customer scenarios highlight gaps in the current product setup:
Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.
Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.
Request: Add flexibility…
2 votes -
Group by Room number instead of Spaces
Guest in House report: Sorting out the order by Room Number. now it is possible only by using spaces which doesn't put the list in practical order. Would be nice to get the report out ordering by room number so its easier for the breakfast staff to read the report
5 votes -
View only access to rates and rategroups
It would be helpful to have a view-only access to the rates and rategroups in the settings so that employees, who are not admins in Mews, can see the conditions and policies of all rates.
Alternatively, it would be a big help to be able to see the rate description on the reservation when hovering over the rate with the mouse. Right now, if you are not an admin in Mews, you are not able to find or see the rate descriptions of for example OTA bookings, which is impacting our daily operations. This add on would be a great…
3 votes -
Faster way to change rooms status to Inspected
Faster way to change rooms status to Inspected
It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.
1 vote -
Cancel all products when reservation is cancelled
When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.
1 vote -
Timeline jumps when clicking on a reservation
Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
couldn't you change this back?1 vote -
Customer Insights Report
The "customer insights" data Mews gathers at the customer profile level should be reported in one place so clients can make use of the stats to create promotions or programs to incentivize their guests.
Stay Frequency Analysis: Number of stays per customer within a selected period.
Revenue Contribution: Total spend per customer (room + POS).
Visit Patterns: Average length of stay, seasonal trends.
Engagement Metrics: Use of amenities, special requests, or participation in promotions.3 votes
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