1973 results found
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Central Users actions are not included in action logs
In Action logs area, actions done by Central Users are not tracked. Considering that Central Users are also administrators of all properties, it is a significant issue that there is no visibility into the changes they have made.
We ask to include actions made by Central Users into action log.1 vote -
Filter by Customer Classification in Ledgers Report
Every two weeks I have to manually filter out hundreds of names to get only employees that owe for their payroll deduction.
1 vote -
KIOSK
It would be great if Mews Kiosk allowed guests to complete a pre-check-in, so hotels could collect all the required guest information even if the room is not yet ready.
This would allow the reception team to complete the pre-check-in process in advance, and then simply hand over the room keys once the room has been cleaned and is ready for occupancy.
1 vote -
room charges or multiple billing automation
For easing the operation of our users (mainly Front Office) we would need to have a way to create a billing automation to move room charges coming from the Mews POS.
In reality the request is wider. It could be perfect to be able to handle more than one billing automation per reservation.
As of now, we already have billing automations in reservations with travel agencies, so applying another billing automation here is ruled out.
Also, right now if i want to select only the additional service belonging to the Mews POS room charges, i'm force to select bookable services…1 vote -
Hardcoded city tax should not consider Infants
Hardcoded city tax is now considering date of birth. In case of a child without date of birth filled-in, Mews consider 17 years old. For Infants it should always ignored, even without the date of birth. At least in Italy, infants (0-3 yo) never have to pay.
So, if it is possible that infants generates city tax, it will be much easier to manage bills.4 votes -
Mandatory e-mail field
I would like to have the opportunity to configure profile fields as mandatory or optional. For example, for us it is very important to ensure that all guests that check-in have a valid, non-OTA e-mail address.
E-mail address is currently an optional field. we would like to have the ability to make it mandatory.
2 votes -
Notifications panel improvements
Hi Mews team,
I would like to suggest an improvement for the Notifications panel in Mews Operations.
We use notifications every day during our night shifts to check all reservations created during the day. The current notification panel becomes very difficult to work with when there are many notifications (for example, 99+).
At the moment:
- Notifications can only be viewed in a small pop-up window.
- The window cannot be resized or opened in a separate tab/page.
- There are no filtering options (e.g. by date or notification type).
- When I open a notification, the panel closes automatically and I have to…
1 vote -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview1 vote -
invoice notification email
The possibility to have a notification when an invoice sent automatically has failed or resulted in Dropped/Bounce. This would allow to be able to track if the invoices are correctly received by the guests/companies.
1 vote -
Time -Line DATE is in a confusing alignment
View of the time line to be improved. The date row shows the date in the left of the cell which and it is above the previous night reservation column. This confuses the the viewer. the date should be either in the middle of the cell or to right of the cell.
1 vote -
Add an "Early Arrival" / "Arrived" Guest Status
Currently, guests can only be marked as Checked In once their room is ready. There is no way to indicate that a guest has already arrived at the hotel and is waiting for their room.
It would be useful to add an "Arrived" or "Early Arrival" status that can be selected before check-in. This would give front desk teams a clear overview of which guests are already on property, help prioritize room readiness, improve communication between departments, and provide more accurate arrival data without affecting the check-in process.
1 vote -
Feature Request: Flexible Legionella & Vacant Dirty Scheduling to every 3 days
After 3 days of vacant dirty, rooms get really dusty, develop a bad odor, spider webs created all over and white bed sheets get stained with dust and dirt particles from the ventilation. Operation wise, this is not conducive nor does it portray the kind of hospitality service we envisage. That being said, I ask that you make the legionella settings more flexible so we can set the number of days as we want and that we set MEWS to put rooms on dirty every 3 days, rather than 7 days. More also, the current legionella settings can be maintained…
1 vote -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
2 votes -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)2 votes -
Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
2 votes -
Improve Error Messaging for Permission-Restricted Service Configuration
The system displayed a generic error message:
"Oops, something went wrong."
The message suggested a system or application failure, even though the underlying issue was not a platform error.
Impact
- Users are unable to determine the actual reason for the failure.
- The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
- Additional support interactions may be required to identify what is actually a permissions-related issue.
- Creates confusion and reduces confidence in the product experience.Requested Enhancement
When a user encounters a 403 Forbidden response while accessing or editing an…
2 votes -
Spanish DNI not recognized in online check-in
online check-in is not recognizing Spanish DNIs as Spanish documents: the "Country of issue" field stays blank, causing the support number to be wrongly loaded into the "Document number" field.
Workaround required for every check-in: manually select Spain as country of issue, delete the wrong number from the document field, then manually enter both the support number and DNI number in their correct fields.1 vote -
Action log details
here is a recommendation for your team, maybe we need to add and the ACTION LOG who made keys, or how many keys were made, and change the language from "confirmed" to "checked in" on the action log, you can share that with your team, we can not see who makes keys and when or what times, and having to read the whole lines of words to see the room was confirmed would be much easier if it says checked in.
1 vote -
Allow properties to define a daily cut-off time for same-day reservations
Allow properties to define a daily cut-off time for same-day reservations
Many properties using Mews do not operate a 24/7 reception. Our guesthouse, for example, accepts check-ins only until 10:00 PM, yet Mews continues to allow guests to make same-day reservations until midnight.
At the moment, the only automated solution is to use Zapier with webhooks. Zapier is an excellent product, and I understand why Mews offers this integration. However, many properties only need this one simple function. It is difficult to justify purchasing an additional automation platform—sometimes together with a higher Mews subscription—just to stop same-day bookings after a…
1 vote -
Consumption date for POS receipts appearing on the billing window
We would need the consumption date appear in the billing window. This helps us to know which consumptions we have to root to different billings since we have a lot of monthly billings.
1 vote
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