2008 results found
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Moving spaces in between services
We are operating a hybrid property (long- and short-stay)
All spaces are offered as long-stay, and some of them also as short-stay.
Every now and then we need to move a space to be offered as short-stay, but the problem is that we cannot remove them from short-stay service once we added them there. This brings a lot of discrepancies in our daily operations and reporting.1 vote -
Limiting chargeable period for Early Check-in
We would like to see the chargeable period for an early check-in limited to f.i. 2 hours.
The reason for that:
We have an early check-in fee of €15 applied.
But recently, a guest with a booking for date x checked in via our Kiosk in the night of x - 1 to x, at 2:00pm. He was able to check in by just paying the fee of €15, meaning he had an extra night for €15.1 vote -
Package Price Estimation and Breakdown for Product Rules
Problem
Currently, when creating package rates using Product Rules, Revenue Managers have no intuitive way to understand how the final package price is calculated. The only reliable method is to create a test booking and review the resulting pricing, which is both time-consuming and prone to misinterpretation.
This creates challenges when validating package setups, especially when determining whether products are included, excluded, or distributed correctly within the total package rate. Misconfigurations can easily go unnoticed until after the package is already available for booking.
Proposed Solution
Add a pricing preview directly within the Product Rule configuration that provides an estimated…
2 votes -
Re-evaluate tax exemption eligibility when reservation length crosses tax-exempt threshold
Problem
For jurisdictions where guests become tax-exempt after a certain length of stay (for example, 30+ days), Mews calculates tax when each night is posted and locks that calculation permanently.
If a reservation is initially below the exemption threshold and is later extended beyond it, only the newly created nights receive the exemption. Previously posted nights remain taxable, requiring manual correction.
Business Impact
- Significant manual effort for properties managing long-term stays.
- Increased risk of tax correction errors.
Proposed Solution
Provide a controlled mechanism to re-evaluate tax exemption eligibility when a reservation crosses a configured threshold.
Potential approaches:
- Automatically recalculate eligible,…
2 votes -
Require guests to enter the exact age of each child in the Booking Engine
The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.
Simply asking for the number of children is often not sufficient, as a child’s age can affect:
Room occupancy and maximum capacity
Availability of suitable beds or cots
Pricing and child discounts
Breakfast charges
Which room types can accommodate the familyCollecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings…
2 votes -
Don't split costs on paymaster when naminglist is done
When entering names in a group, the costs should NOT move to different invoices. It is a group, so all costs need to stay on the Paymaster. We are moving the charges so many times, it is ridiculous. When group, costs are grouped.
2 votes -
Res Notes with Agent Name
Reservation Notes should log agent name along with time & date.
1 vote -
Customizable Reports thats saved with required parameters
Customizable Reports thats saved with required parameters so you can easily run every time you require.
1 vote -
Button to update check-in time to ActualStartUtc
Cutting a key after manually checking in a reservation before this reservation's scheduled arrival time retains scheduled arrival time rather than actual, which is good in case one wants to hand over the key but not give access to the room before official time (f.ex. if guest has declined to pay early check-in fee). If one wants to grant early check-in nonetheless, or a fee has been agreed, it would be good if there was a button for staff to confirm that key creation must substitute ActualStartUtc for ScheduledStartUtc
0 votes -
Show Payment Status when you click on the 'Details' tab
It was previously possible to see the payment status when clicking on the 'Details' tab while checking the reservations report. It would save time as it would not be necessary to open the reservation via 'Manage' which then defaults to the beginning of the report.
1 vote -
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Split Reservation / Automatically transfer booking items when a reservation is split
Description:
When a reservation is split due to a room move, scheduled booking items currently remain on the original reservation and must be added manually to the new one.
This increases administrative work and creates a risk of services being missed.
It would be helpful if all future booking items (e.g. weekly cleans, breakfast packages, late check-outs, or other scheduled services) were automatically copied to the new reservation for the remaining stay dates, while items that have already been used remain on the original reservation.Benefits:
Reduces manual…
3 votes -
Automatizaciones operativas al crear "Uso Interno" / Notas
💡 Descripción / Resumen
Actualmente, las automatizaciones en Mews Operations están muy enfocadas en la facturación. Solicitamos la posibilidad de crear reglas y automatizaciones operativas desencadenadas por acciones específicas de los usuarios, concretamente al crear o asignar bloqueos de uso interno.
⚙️ Detalle de la funcionalidad
Ubicación: Línea de tiempo → Añadir Uso interno → Notas (o gestión general de reservas)
Disparador (Trigger): Cuando un usuario concreto (o un rol de usuario específico) cree o ponga un bloqueo de Uso interno
Acción automática: Añadir automáticamente un texto predefinido o personalizado en el campo de Notas
🎯 Valor para el negocio…
1 vote -
Age categories on Booking.com reservations received through Siteminder
Booking.com reservations received via Siteminder cannot always land with correct age categories. For example if you set 0-2 year olds as an ‘infant’. For SiteMinder, ‘Infants’ should use code value = 7 but Booking.com only send two codes to Siteminder (code 10 = adult and code 8 = child) therefore Siteminder cannot tell Mews that there is an infant within the reservations. The Channel Manager logs should read the age listed on the xml as well as the AgeCategoryCode.
1 vote -
Billing automation based on rate groups
At the moment you can only make billing automations based on individual rates, this means every time a new rate is added you also need to update each billing automation, something that is easily forgotten and therefor causing operational issues.
If you would be able to make billing automation based on rate groups instead you will not have the issue as all rates are always insight a rate group and the billing automation will then automatically be updated.
It would be great if an condition in the billing automation can be added where you can select rate groups instead of…
13 votes -
Automatic Reservation Notes Based on Travel Agency or Company
We would like Mews to support predefined notes at the travel agency and company level. These notes would be automatically added to reservations linked to the corresponding agency or company.
While company mappings and automated billing rules are already available, automatic reservation notes would provide clear operational instructions to front desk teams, helping them quickly identify specific procedures and invoicing requirements for each booking.
1 vote -
Central Users actions are not included in action logs
In Action logs area, actions done by Central Users are not tracked. Considering that Central Users are also administrators of all properties, it is a significant issue that there is no visibility into the changes they have made.
We ask to include actions made by Central Users into action log.1 vote -
Filter by Customer Classification in Ledgers Report
Every two weeks I have to manually filter out hundreds of names to get only employees that owe for their payroll deduction.
1 vote -
KIOSK
It would be great if Mews Kiosk allowed guests to complete a pre-check-in, so hotels could collect all the required guest information even if the room is not yet ready.
This would allow the reception team to complete the pre-check-in process in advance, and then simply hand over the room keys once the room has been cleaned and is ready for occupancy.
1 vote -
room charges or multiple billing automation
For easing the operation of our users (mainly Front Office) we would need to have a way to create a billing automation to move room charges coming from the Mews POS.
In reality the request is wider. It could be perfect to be able to handle more than one billing automation per reservation.
As of now, we already have billing automations in reservations with travel agencies, so applying another billing automation here is ruled out.
Also, right now if i want to select only the additional service belonging to the Mews POS room charges, i'm force to select bookable services…1 vote -
Hardcoded city tax should not consider Infants
Hardcoded city tax is now considering date of birth. In case of a child without date of birth filled-in, Mews consider 17 years old. For Infants it should always ignored, even without the date of birth. At least in Italy, infants (0-3 yo) never have to pay.
So, if it is possible that infants generates city tax, it will be much easier to manage bills.4 votes
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