1868 results found
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Scheduling YTD Manager's Report
The format of viewing the Manager's Report on the screen with "Year Overview" is helpful. Showing Previous Day, MTD and YTD totals. However, it does not work to schedule this report for automatic distribution. The data is not accurate.
1 vote -
Ability to use the same e-mail for a separate reservation under a different name
We need the ability to use the same e-mail for a different reservation. Why that isn't available is beyond me. We DO NOT want to use the "group" reservation option. We prefer that both reservations be totally separate.
BUT for some reason MEWS does not allow an e-mail to be used more than once.1 vote -
New Ledger with Pre-set filters and bring back exports
With the updated (01/2026) Guest Ledger, there's improved visibility, but there's no pre-set filters. Would make life much easier.
Also, no exports NOR scheduled reports available anymore.
Please bring the function for exports and reports back.
Thanks!1 vote -
children age
Our rates are based on age. However, it's difficult to know the exact age of each person unless we go into each profile and calculate it individually. This is neither simple nor practical, for individuals nor groups.
Would it be possible to display the age of each person, perhaps in parentheses, right after their name in the booking details? This would make it clearer for everyone.
1 vote -
Fire Attention & Fire List
I believe Mews needs a dedicated "Fire Attention" feature to enhance guest safety during emergencies. The implementation would ideally include:
Flagging System: A simple checkbox on both the Reservation and Guest Profile levels to mark "Fire Attention". If checked on the profile, it should remain a permanent attribute to ensure returning guests are always accounted for.
Dashboard Integration: A new "Fire List" section under the "Guests In House" report.
Report Functionality: This list must be accessible with a single click and organized by room number. It should clearly display:
Room number and guest count.
Guest names and age categories.
A…
1 vote -
When reissuing bills with rebate items, the Segment for Deposit is no longer Seperated
When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.
The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)
4 votes -
Tracking guests
Have the option to link a guest, or add a line item in the profile, when the stay is with a group. We don't necessarily see these guests after their group stay and would allow us to keep our database tracked and either target these guests for conversion, or stop tracking in the database
PS, we are ex-Hotello, and this feature was an easy sell for us to use before
1 vote -
Affichage de multiples réservations
When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)
2 votes -
guest preference
In customer profile :`Add in a box for Guest preferences (room type, side of building, room number, etc), and have it pop-up or appear on the first booking screen when creating a booking through MEWS ops. At the moment, we need to track down the preference notes in the profile (under many tabs), go back and update the booking, instead of having it on hand easily when creating the booking. Same for allergies/food preferences or membership status
PS, we are ex-Hotello, and this feature was amazing in dealing with customer preferences right as we were completing the booking, and right…
1 vote -
less unnecessary updates form mews and a way to give feedback
Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!
4 votes -
Custom bookable Products per Availability Block / Selfbooking Engine
We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)
Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.
We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.
We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.
We assume this is a rather undercomplex feature programming-wise.
Thank you very much!
6 votes -
Dissociate permission to charge a credit card and permission to refund on a credit card
It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).
5 votes -
Exclude OOO Rooms from Housekeeping-Interval
We have basement rooms that we only use in emergencies. These rooms are normally locked throughout the year.
Currently we have to report the rooms as clean every morning so that they do not appear in hotelkit for room cleaning.
It would be great if OOO rooms could be excluded from the housekeeping interval.
1 vote -
Sortierung Print-Anreiseliste
Es wäre schön, wenn man die Anreise-/Abreiseliste nach Nachnamen oder Zimmernummern sortieren könnte. Die Option "Gruppieren nach" nimmt viel zu viel Platz weg.
Es ist sehr zeitaufwändig, jeden Tag eine neue Excel-Liste zu erstellen. Das wäre mit einem Knopfdruck sehr viel effektiver.1 vote -
BRING BACK THE ARROW IN GUEST PROFILES!
There used to be an arrow to go from the guest profile back to whatever page you were working on. Now the arrow is only there when you manage a reservation, but not for the guest profiles. Please bring it back!
5 votes -
Add identity document details to the blocklist
Add the Identity Document Number to the blocklist so blocked guests and email addresses can't just change their email address
7 votes -
Move Add Product Sidebar
When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.
1 vote -
Business package handling in PMS and kiosk view
we would like to ask for guidance regarding the handling of Business Packages, as we are currently facing significant operational challenges in daily use.
From our perspective, the key requirement is that the Business Package is displayed as one single bundled item
both in the PMS from a staff perspective
and in the kiosk view for guestsIt should not be split into individual components such as wifi, drinks or food.
Current situation
On the final invoice, the Business Package is displayed correctly as one bundled position.
However, in the operational PMS view, the package is broken down into multiple…1 vote -
disable create keys for specific service or room category
we want to be able to disable the "create keys" for a specific service or a room category. For example conference rooms that we have as a separate service in Mews have traditional metal keys or for the Parking where they only need a code we would like to have the "create keys" option NOT ticked.
1 vote -
The ability to unassign a space without reassigning it
Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.
2 votes
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