Hi Mews team,

We love the Mews Help AI assistant inside the Mews app, but we see a fantastic opportunity to make it even more valuable for Front Office teams. What if we could feed it with our own information, turning it into a true digital colleague that instantly provides answers about our hotel, the local area, and operational procedures?

🚨 To clarify: This request is specifically about the AI-powered Mews Help option inside the Mews app, not the external help pages (which are static HTML).

Why is this important?
Front Office teams handle a wide range of guest questions and internal processes every day. Having instant access to relevant information via Mews Help AI would save time, improve efficiency, and ensure consistent communication.

What kind of information could we add?
Hotel-Specific Information – Check-in/check-out times, breakfast hours, WiFi details, pet policies, and more.
Local Recommendations – Nearby restaurants, transport options, sightseeing tips, and event schedules.
SOPs & Training Materials – Step-by-step guides for handling guest requests, troubleshooting common issues, and standard operating procedures.
Emergency Protocols – Quick access to fire safety procedures, medical emergency contacts, and evacuation plans.
Promotions & Packages – Up-to-date information on current offers, upsell opportunities, and loyalty programs.
Internal Contacts & Departments – Who to call for maintenance issues, housekeeping requests, or management inquiries.
How would this improve Mews Help AI?
Faster & More Consistent Service – No more searching through documents or asking colleagues for basic info.
Enhanced Guest Experience – Front Office can provide quick and accurate answers, making interactions smoother and more efficient.
Better Staff Training & Onboarding – New team members get instant access to important knowledge, reducing training time.
Increased Operational Efficiency – Less time spent searching for answers means more time for guest engagement.
By allowing hotels to customize Mews Help AI with their own knowledge, it could become a true smart assistant that fully supports the unique needs of each property.

Is this on your roadmap? We’d love to see this implemented! 🚀

Ivo
LBG Hotels