2008 results found
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Automatically cancel payment requests when a booking is cancelled
Problem:
When we create a booking, we send the guest a payment request linked to the reservation. However, if the booking is later cancelled, the payment request remains active and must be cancelled manually.Solution:
Automatically cancel linked payment requests when the related booking is cancelled.2 votes -
Print or email a partial invoice
It would be nice to have an option to select a Partial/Separate Invoice without the trouble of splitting a reservation into 2 separate reservations. We get many corporate people who might stay 3 nights getting reimbursed by the company and add 2 nights so they can have a get away with their spouse/partner for the weekend all on their personal card. Or even if it is not specific nights, a guest may not want more than the room charges on the invoice submitted to the office, because the employer may not reimburse the hotel stay for the business trip if…
1 vote -
Preview on Reservation Modifications
One important area for future improvement is the reservation amendment process. Currently, when modifying an existing reservation, such as changing dates, room type, or number of guests, there is no option to preview the updated rate or any supplemental charges before saving the changes. Staff must first apply the amendment in order to view the new pricing and communicate it to the guest. This creates operational challenges, as there is no reliable way to revert the reservation back to its original details and rates if the guest declines the updated pricing. For example, MEWS currently allows additional nights to be…
2 votes -
Request Arrival Time
The reservation form needs a prompt to allow the guest to indicate their desired arrival time. As a small property, managing our staff is very important. If a guest isn't arriving until 11pm, we need to know that ahead of time. There should be a mechanism displaying the default arrival time and allowing the guest the option to adjust it. Having a guest arrive at 3pm versus 9pm makes a big difference for staffing and housekeeping.
3 votes -
Down Allergy
We offer down bedding by default and hypoallergenic upon request. I want the guest to have the option to check the hypoallergenic box when making their reservation so we know how to prepare their bedding. We can't find out upon arrival that this is needed as it takes too much time to implement. The special requests blank field isn't good enough as the guest needs a specific prompt for this request that we can automatically alert housekeeping to.
1 vote -
Permit Restriction Names
My restrictions list is very long- different rooms have different restrictions and I have to create a restriction for every single holiday when I want a different nightly booking minimum (e.g. 2 nights or 3 nights). When looking at the long list, it would be A LOT faster for me to know why I created a specific restriction if you would allow me to name it myself. For example, my restriction for 5/22-5/25 that requires a 3 night stay, I could name "Memorial Day" instead of having to figure out from the dates why I created that specific restriction.
2 votes -
Remove passkey requirement for demo environment
We use a demo environment for training and development. Multiple demo users are not possible (we tried, but it did not work).
So we end up with one admin user account. Admin accounts are now required to use passkeys, but these are hard to share without an extensive password infrastructure.
2 votes -
Verfügbarkeit
Wenn man über das Plus Zeichen eine neue Reservierung eingeben möchte, dann sieht man unten alle Kategorien und alle Raten.
Wenn ich nun die Kategorien nach unten scrollen muss, um zB die Verfügbarkeit der Kategorie 9 zu sehen, dann sehe ich zwar die Raten, aber die Namen der Raten nicht mehr. Ich muss mir also merken, welche Rate an erster Stelle steht?Ich wünsche mir, dass der Balken der Ratennamen mit nach unten fährt.
2 votes -
Allow selecting multiple spaces when creating an Internal use reservation in the Timeline
I would like to suggest a small but very useful improvement for the Internal use function in the Mews Operations Timeline.
At the moment, when creating an Internal use reservation, we can enter the block name, choose the assigned space, set the start and end time, add notes, and then create the reservation. This works well for one room or space.
However, in daily hotel operations, we often need to block several rooms for the same internal reason — for example maintenance work, staff use, management rooms, renovation tasks, inspections, or operational blocks that affect more than one room at…
6 votes -
Validate Child Room Continuous Room Availability Before Confirming Bookings
When a booking is made on a space type that shares units across multiple parent spaces (e.g., room type "Deluxe Room" spread across Villa A, Villa B, Villa C), Mews should validate whether the full duration of the stay can be accommodated in a single unit — not just whether the stay can be distributed across units within the same space type.
Current behaviour: Mews confirms availability if the stay can be "Tetris-fitted" across multiple units within the same space type, even if that requires a mid-stay room move. This can occur when some units are blocked or privatized for…
2 votes -
Data storing
Mews only stores data for 3 months, which is too short. If issues happen, they are usually way past 3 months. For example, guest emails, pricing etc.
It is beneficial for hotels to access all email history per guest, 6-9 months at least. The same goes for pricing; looking into reports back in time makes no sense, and you can not get a correct average price for the past on a day-to-day basis as well as per whole month.
So, please do increase data storing to a few more months.
1 vote -
Breakfast List
Hi,
As my breakfast team is not using Mews, my reception team has to print a breakfast list for them every morning.
At the moment, we are using the “Guests in House” report, but it only includes the bookable breakfasts and not the additional breakfasts. Therefore, the report is incomplete.
My other idea was simply to use the Product Checklist and print it with Ctrl+P. However, not all rooms are visible in the printed version. The list displayed in Mews is almost twice as long as the one being printed, as the print version generally cuts off after the 4th…
2 votes -
chambres en inspectes
Hello,
I work at the front desk of Comfort Hotel Saran in France.
Every day, we need to set all rooms to “Inspected” status.However, this takes a lot of time because we currently have to update each room one by one.
Would it be possible to add an icon or a button that allows us to set all hotel rooms to “Inspected” with a single click?
Since all our rooms are cleaned every day, this feature would save us a significant amount of time and would be extremely helpful.Thank you in advance for your support.
Best regards,
Front…1 vote -
Saving confirmations longer than 3 month
Confirmation emails should be saved in the guest profile until for at least two weeks after departure, preferably four weeks or longer.
Normaly it should be saved for 10 years after departure, because it is a part of the contract —or, more accurately, they are the contract— and it has a 10-year retention requirement.Delete 3 month after sending is quite to early.
29 votes -
More Features and Information in the Timeline
n our previous system, HS/3 (Germany), there were extensive functions and direct information available in the occupancy plan, which corresponds to the timeline in MEWS.
- Reservations could be extended or shortened directly in the timeline, and travel dates could be changed by moving the reservation horizontally.
- It was possible to see directly how many people occupied a room without selecting or clicking on a booking.
- Important guest and reservation details were displayed simply by hovering the mouse over different bookings, especially the phone number.
- It would be helpful if reservations could also be downgraded, perhaps with a pop-up warning when…
1 vote -
Restriction Management Overhaul
Simplify overview and restriction management: Managing restrictions is very time consuming and hard to keep an overview of, because a single restriction creates many lines per rate, rate group, room type or segment and editing/removing them one by one is inefficient and error prone. It would be great that a single restriction would create a single line on the overview when it is created, and in case it has to be changed or deleted, you can just access that line with the configuration you did when the restriction was created.
More filtering options: being able to create and edit restrictions…
9 votes -
Invoice Line Grouping for Packages
It would be great if invoices could combine the room stay and related package items into a single line when they are linked to the same date.
For example, for a “Bed & Breakfast” package, the accommodation and breakfast charges would appear grouped together on the invoice instead of being separated into different lines.
This functionality was previously available in Hotello and made invoices much clearer and easier to read for guests.
1 vote -
Flag late arrival to prevent automatic no-show cancellation
When automatic no‑show cancellation is enabled, Mews currently cancels all no‑shows at 6:00 am on the day after arrival. This works well in most cases, but creates challenges for guests who have communicated a late arrival.
Request:
Add a simple “Late Arrival” flag on a reservation that can be set by front desk agents without checking the guest in.If a reservation is flagged as Late Arrival:
- It should not be automatically cancelled as a no‑show
- The reservation remains active until the guest arrives or is manually handled by staff
- Normal no‑show rules continue to apply to…1 vote -
Email product checklist
As a small hotel, we don’t always place product orders every day. As a result, we sometimes forget to check the product checklist. We would like the ability to receive a daily email at a configurable time (ex. 7 p.m. the day before) with the product checklist included directly in the body of the email. This would eliminate the need for multiple clicks to access the checklist and reduce the risk of missing product orders.
1 vote -
Temporary OTA Freeze / Reception Control Mode for Room Blocks
We would like some form of temporary OTA isolation / reception‑only mode, where, for example:
Changes made by reception (room moves, removing blocks, emergency allocations), do NOT sync to OTAs until the mode is turned off.
A short, manual pause (e.g. 5–10 minutes) on OTA updates while operational changes are being made
The Problem:
Currently, Mews only allows one type of room block. The 'Out of Order' block.
When running close to full occupancy, there could be some daily operational issues, unexpected maintenance problems, guest conflicts, or urgent relocations.
To manage these situations, we always keep at least one room…
4 votes
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