2189 results found
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Include the payment requests in the export of the payment report to track them.
At the moment, when filtering the payment requests in the payment report, they are displayed but when you click on export to Excel, there is no data about payment request. Which makes it impossible to track. Since the payment request is one of the filter provided, it should be available in the payment report excel document
7 votes -
Produkt einer bestimmten Rate zuordnen
Wir haben verschiedene Raten auch mit Reiseveranstaltern vereinbart, bestimmte Produkte sollen nur dieser Rate zugeordnet werden. Dies ist im Moment anscheinend nicht möglich.
1 vote -
Show total price and package details in availability report
I want the availability report to show not just the base room rate, but also the total price including products when a specific package is selected. Otherwise, it always displays the base rate from which the package price is derived, making the option to view all rates pointless.
1 vote -
Ordering logic of invoices in City ledger
Currently, invoices within the same owner are listed alphabetically in the City ledger. However, there are some issues. For example, an overdue invoice 557 is listed below an unpaid invoice 4177, because the system considers that 5 comes after 4 alphabetically. It would make more sense for invoices within the same owner to be listed in chronological order in terms of invoice deadline, or simply in ascending order in terms of invoice number.
1 vote -
Recurring Restrictions
It would be helpful to be able to set up recurring restrictions. For instance, our property is closed 1-30 JUL every year. We also restrict many rates during our Festive Period 15 DEC-15 JAN. Rather than process these each year, it would be much more useful to be able to set it to reoccur every year (similar to a birthday in an Outlook calendar).
1 vote -
Additional Service Products: Relative Calculation
***Bookable Service Products are the only ones with Relative calculation possibility. It would be most useful to add this feature for the Additional Services as well.
1 vote -
Manually select the cancellation fee % to apply
In the event of an early departure on which a reduced penalty has been allowed, it is currently not possible to adjust the lower penalty when the 'Apply Cancellation fee' box is selected, since that field only shows the related penalty charge.
Can we have the option, from Mews Operations, to either apply the standard penalty charge, or, override it with a lower penalty instead? This will enable the automatic posting of the cancellation fee in a format that is compliant with the VAT exemption rule for Italian properties.
1 vote -
Enhance Product City Tax Configuration for Maximum Nights
The current product city tax functionality needs an urgent update to support a maximum night charge (e.g., up to 7 nights). Presently, the system applies the city tax to all reservation nights, requiring manual adjustments for exceeding nights. From a non-technical standpoint, this appears to be a configuration issue that could be easily resolved with a system enhancement. Resolving this is crucial, as manually adjusting the tax for each guest leads to significant problems: Guest Complaints: Incorrect charges directly impact guest satisfaction and generate unnecessary complaints. Finance Issues: Our finance department is burdened with processing refunds and rebates due to…
1 vote -
Cancellation Policy Overwrites improvement / bug fix
Currently if you set a cancellation policy overwrite for a rate group there are several issues:
- The overwrite policy is not reflected within the email templates
- The policy only applies if the arrival date falls within this period. There is no way to define an inclusion rule
Let me explain this with an example. If I set a 14d cxl policy for New Years 31. - 01.01., the confirmation email will still state my standard 3d cxl policy. If a guest stays for two nights 30.12 - 01.01. the policy won't even apply because his arrival date doesn't fall on…
2 votes -
Tasks: 'In progress' status
Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.
This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.
Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.
7 votes -
Product Report by Room Category
The current product report in MEWS is focus mainly on products sold against the guest stats. While The Product checklist will report on consumed and the purchased products.
But, this report only shows the totals per day and not in which accommodation/room the product should be inserted in.
The request is to have also de view in the report about in which room this product is added.
Thanks!
1 vote -
Add Task Filter: Accomodation Number and task improves
Creating a filter in the Mews app for the tasks; now they are in order of time of reporting, but that’s not efficient.
A good option to help the Operations and Housekeeping teams is have a filter to put the task by roomnumber (accommodationnumber).
Also, here other Task improves that can be helpful:
There is no way to filter by name, by date, by accommodation number whatever).
No required field to fill in creating a task accommodation number.
So maybe it's an idea that an additional (required) field be added when creating a task, where you need to select an…
2 votes -
Profile swap for invoices
For guests needing a company address on their invoice,but are paying for the stay themselves, the current set-up seeks to add the company profile as secondary profile after check-in, then take the payment at check-out, and then swap the two profiles on the invoice so that the company would be primary and the guest´s profile would be secondary/ linked profile. Therefore you need to find the right address again, which usually takes a couple of clicks. It would be much easier if there was way to simply swap the profiles by sliding or by having an option to swap with…
1 vote -
Option to undo a merged reservation
WE NEED the possibility to cancel a "merging of 2 reservations"
1 vote -
signature tracking for T&C and Registration cards
Right now, it is only possible to see who has completed a digital registration card by navigating to a customer's profile. It would be helpful for registration card signatures to be tracked so the property can see who has and has not signed a registration card. Furthermore, some properties may require waivers. Right now the recommended way to include additional agreement terms is to add the text to the T&C document. There should be an option to add customized documents as well as the option to decide which documents should be trackable and uploaded to the customer profile.
1 vote -
Fixed start dates for voucher booking engines
Would it be possible to configure fixed start and end dates for the "voucher" booking engines?
To improve the guest experience when promoting a time-limited rate, it would be ideal to define a default start date for the voucher that aligns with the start of the promotion. If the selected date is before this, the default would adjust to the actual current date.
Likewise, if a user searches for availability beyond the promotion’s end date, rather than showing a generic “No availability” message, it could display “Sorry, this offer has expired” with a redirect link to the main booking engine.
…
2 votes -
Action log in Atomize / Mews RMS
It would be a great addition to the system to have an action log or in some way showing which user made a price or hierarchy override, entered a note, etc in Atomize/Mews RMS.
1 vote -
check out
When you have the departure list open and select multiple rooms you sometimes get an error message that one room can not be checked out if it is already checked out or have an open biil. It would be great if the system checked out the remaning rooms that have been selected so you don't have to start over from the beginning if the page is not updated and you have selected multiple rooms for check out
2 votes -
Flexible blocks
Flexible blocks. If I want to extend a reservation that is connected to a block, I have to go back and add rooms to the block before I can extend the reservation. With blocks that have been released I have to add the rooms twice (???), because the block releases them immediately after I save my changes, which is extremely time consuming and frustrating
1 vote -
More granular search when moving bill items to another company profile
When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.
9 votes
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