Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
Nora Tesch
shared this idea
-
Jake Iwaszkiewicz
commented
This is precisely what I was looking for, I was sent here by the live support and am so glad other's had the same idea already.
For us it would help immensely to take off the unreasonable amount of legwork from front office/reservations. Currently, If guests requests rose petals, champagne/chocolates in room on arrival, F&B and housekeeping rely on reception to ensure they note it in properties, manually review upcoming arrivals for following day one by one and write it on a sheet, one for HSK and one for F&B. If we could program products/services in so task is automatically created to put those in, those departments only need to review their tasks each morning and know exactly what to do. This will reduce complaint by...30% easily.