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  1. Task for products added via the Booking Engine

    23 votes
    4 comments  ·  Guest Experience » Booking engine  ·  Admin →
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    Jake Iwaszkiewicz commented  · 

    Right on point. Failing to spot and address requests like room add-ons (rose petals, prosecco in room on arrival) is common cause of refund requests and complaints for us.

    Jake Iwaszkiewicz supported this idea  · 

  2. Customer(s) added showing in Action Log

    2 votes
    1 comment  ·  Guest Experience » Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Chantal,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Jake Iwaszkiewicz supported this idea  · 
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    Jake Iwaszkiewicz commented  · 

    We deal with that by splitting reservation and keeping all chunks locked in same room. Still, not the most convenient or secure solution, as it still required some flexible thinking and invites mistakes from more careless staff. My reason for requesting this future, however, is that with how many things can go wrong in a hotel and in Mews you can't train everybody for every possible scenario. When working with less experienced or simply less savvy team members, if you can't track who and how made a mistake, you can't train them up and prevent it from happening again. Yes, somebody got mixed up when adding companions. For few hours we couldn't figure out which room a guest is in as he was added as companion in 2 rooms, both reserved by the same group of people.

  3. Bed Configuration Status

    45 votes
    5 comments  ·  Property Operations & PMS » Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Based on this request, we would like up-voters to consider the option to view space features in both the housekeeping app and the Mews mobile app in order to solve for the request.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Jake Iwaszkiewicz supported this idea  · 

  4. Automatically assign a task when a product is added

    9 votes
    idea to upvote  ·  1 comment  ·  Property Operations & PMS » Reservation management  ·  Admin →
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    Jake Iwaszkiewicz commented  · 

    This is precisely what I was looking for, I was sent here by the live support and am so glad other's had the same idea already.

    For us it would help immensely to take off the unreasonable amount of legwork from front office/reservations. Currently, If guests requests rose petals, champagne/chocolates in room on arrival, F&B and housekeeping rely on reception to ensure they note it in properties, manually review upcoming arrivals for following day one by one and write it on a sheet, one for HSK and one for F&B. If we could program products/services in so task is automatically created to put those in, those departments only need to review their tasks each morning and know exactly what to do. This will reduce complaint by...30% easily.

    Jake Iwaszkiewicz supported this idea  ·