1900 results found
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Increase the Space Category Quota
Right now the maximum people any space category can accomodate in Mews is 100 p. when you do the space category set up. Our restaurant can accomodate almost 300p.
It would be great if the maximum could me increased for the bigger venues such as restaurant and meeting room
1 vote -
Apply Policy Exceptions Based on Stay Dates Instead of Arrival Date
Currently, policy exceptions (e.g., special rules for events or holidays) are evaluated based on the arrival date. As a result, exceptions do not apply when guests arrive before the event period begins – even if part of their stay falls within that period.
Example: For New Year’s Eve we normally require a deposit. However, this deposit is not charged if the guest arrives before the New Year’s Eve policy exception begins, even though their stay includes the event dates.
Improvement Proposal:
Policy exceptions should not be based on the arrival date but should instead be evaluated using the stay dates.…1 vote -
Restrictions for kiosk checkin
There is no place to restrict for example reservations with specific rate codes to check in from the kiosk. This means that people that should have been forced to check in from the front desk for example for a registration of some type of gift cards, validation of employees on employee rates etc can check in through the kiosk without any form of validation.
0 votes -
Room Changes: Need Automatic “Pickup” Logic + Report Showing All Room Changes
We’re running into the same issue almost daily. A guest checks into a room, stays only a few minutes or an hour, then switches to another room. Mews immediately flips that first room back to “Dirty,” even though it was fully cleaned and inspected earlier that day.
Housekeeping ends up wondering why a clean room suddenly looks like it needs a full turnover when, in reality, it only needs a quick touch-up. It slows the team down and creates unnecessary backtracking.
What we really need are two things:
Automatic “Pickup” logic for short occupancy
In another PMS, this would fall…
1 vote -
Request to Implement User Management Activity Log
Hi Team,
Can we please implement a log for user management actions?
Right now, there is no tracking in place to see who created, deleted, or modified a user. Adding this log will help us monitor changes, ensure accountability, and maintain accurate records.Thank you.
4 votes -
create restrictions on multiple dates at the same time
Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!
2 votes -
Other ways (besides via products which would affect all rates) to create an add-on (enhance your feature) applicable only for certain rates?
Other ways (besides via products) to create an add-on (enhance your feature) applicable only for specific rates instead of all rates?
1 vote -
Deposit in customers bill - payment and consumption date
I would like to request a small development regarding the deposit payments in customer's bill.
Could you please add two new fields on the deposit payment rows:
- The payment date of the deposit
- The consumption date of the deposit
These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.2 votes -
automatically check in guests if their date of birth is within an age range and they have completed online check in
for age limited hostels / hotels, is there an option to automatically check in guests after a certain time, if they have completed online check in and their dob is between a certain range?
1 vote -
group bookings that complete online check in, doesn't save email for additional guests.
When additional guests in groups complete online check in, their email does not save to their guest profile. Only main booker profile is complete with email.
1 vote -
TOTAL REVENUE for ADR
I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.
2 votes -
Simplified Group Rooming List & Workflow Flexibility
We require a simplified, customizable Group Rooming List export template that is decoupled from the room assignment process. The list must be user-friendly, focus only on essential data, and utilize unambiguous visual grouping to indicate room sharing.
The current workflow is highly inefficient due to two main issues:
Workflow Constraint: It is currently mandatory to manually "pick up" or assign rooms to the group booking before the rooming list can be exported. This is cumbersome and risky, as staff must cancel/correct numerous room assignments if the list data (guest count or room allocation) turns out to be incorrect upon review.
…
1 vote -
Bulk Selection of Reservations/Invoices for Company Billing
We require a centralized "Select All" function or similar mass-selection tool on the Company Billing overview screen. This should allow users to simultaneously select multiple, or all, pending reservations/invoices and automatically apply the "Choose all products" action before generating the final group invoice.
When preparing a consolidated invoice for a company with numerous bookings (e.g., a conference with 50 rooms), we currently have to manually click into each separate reservation/invoice and select "Choose all products" before the charges can be moved over to the final group bill. This process is highly inefficient, time-consuming, and prone to user error.
Introduce a…
2 votes -
Enhanced Guest and Occupancy Management for Shared Rooms
We require a solution to accurately manage single room reservations where multiple guests (sharers) have varying arrival and departure dates within the booked period. The current system limits us to registering a static guest count for the entire stay, which results in inaccurate occupancy data and complex billing scenarios (especially concerning automated price codes like breakfast).
Key Requirements (The Three Needs)
To correctly support shared rooms with dynamic occupancy, the system must address the following three critical needs:Need 1: Shared Guest Linking
The ability to link multiple individual guests ("sharers") to a single room reservation.Need 2: Critical Dynamic…
1 vote -
Search bar - travel agency contract showed as result also for other properties of the chain
The current behavior of search bar with Travel Agency contracts is misleading.
In practice, we are being redirected from one property to another without being fully aware of it.
Furthermore, when you have different properties, Travel Agency contracts will appear, without the possibility, unless one clicks on them, to understand which property each of them refers to.
From our perspective, the expected behavior would be to display only the contract related to the property currently in use.
Alternatively, if it should function in the same way as Companies, it should not be necessary to enter it separately for each individual…1 vote -
Transfer Space Categories to Different Service
Currently, Mews does not allow users to transfer space categories to different bookable services; instead, users have to be manually recreated in the new service. It would be beneficial and useful if we could create a transfer process (Rates, Products included)
1. Operational Efficiency
- Eliminates the need for manual recreation of space categories, rates, and products, saving significant time for property managers.
- Reduces human error during manual setup, ensuring consistency across services.
2. Scalability and Flexibility
- Makes it easier for hotels to reorganize or expand services (e.g., moving rooms from “Accommodation” to “Event Spaces”) without disrupting existing configurations.
- Supports multi-service…
3 votes -
task for balance is not 0
It should be possible for a task to be created automatically if there is an outstanding balance in a reservation one day after departure.
At the moment, it is only possible to create a control task. However, this task is also created if the balance is 0 one day after departure. Mews should first perform a check and then create a task only if the balance is not 0.1 vote -
Ability to Allocate Specific Nights and Items to Different Profiles/Bills
We would like more granular control over billing automation.
Currently, the system allows certain items to be moved automatically to other profiles or bills, which is helpful, but not sufficient for our operational needs.We are requesting the ability to:
Select specific nights of a reservation and automatically route those charges to a different profile or bill.
Select specific items (e.g., certain rate components or extras) to be billed to a separate profile or folio.
This workflow exists in systems like Opera and OneQ (commonly used in Hilton hotels), where items can be assigned as:
PM (Paymaster) – charges routed…
1 vote -
Durchschnittspreis
der Durchschnittspreis im Verfügbarkeits und Belegungsbericht, mach leider keinen Sinn, weil hier werden einfach die Preise der einzelnen Kategorien addiert und dann durch die Anzahl der Kategorien geteilt. Wir haben haben viel mehr Standard Zimmer als Suiten. Somit ist der Preis nichtssagend. Außerdem ist er in der Belegung also auch in der Verfügbarkeit der selbe
1 vote -
Cancellation Policy
We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
• Confirmation: IDR 0.00, 50% (Standard Rate)
• 60 days before check-in: IDR 0.00, 100% (Standard Rate)
However, the confirmation email displays something completely different:
• Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
• Cancellation after 9/18/2025 2:00:00 PM: fee…2 votes
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