2189 results found
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report that includes the original booking dates to the reservation
I want a report that I can export to excel that includes the original booking dates to the reservation. The reservation report shows only the check in and check out dates. Usually they are the same as the original dates but not always.
1 vote -
view timeline without having permissions to create or manage customers and companies
We are a small property, and thus our members have several different jobs. We would like some of our staff to be able to view customer info, or view the timeline, without necessarily having access to "creating or managing" customers and companies. Viewing the information (especially the ability to see the timeline) should be separate from the ability to add or modify anything
1 vote -
limit an automatic export from the opening of the establishment to today
In order to have a view of the status of accounts and avoid having to do this manually by accounting teams.
Be able to limit an automatic export from the opening of the establishment (or fixed date) to today (or fixed dates)Be able to limit an automatic export from the opening of the establishment (or fixed date) to today (or fixed dates)
1 vote -
move billing window
Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc
1 vote -
Commander
When we changed the tab under stay- Responsibility-Notify responsible employee about and removed Commander from that we stopped getting notifications when we get a cancellation from booking. We removed it because we didnt want to get emails after every booking we make in mews, is there some way so we can get the reservations notifications regarding the cancellations or it automatically always affect both ?
1 vote -
Add a "read key" button to the departures list
For properties that have connected their key software with Mews PMS, add a "read key" button to the departures list to find reservations quicker for check-out. Less typing or scanning through a long list...
Maybe even add that button above the timeline. That way we could just put the guest's key on the card reader, click the button and instantly know exactly which room/ bed they are in.
1 vote -
Zusammengesetzte Produkte (z.B. Frühstück = Frühstück Speisen + Frühstück Getränke)
Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.
4 votes -
Telephone and email in reservation report
To have a column for email and telephone number for guests in the reservation report.
This would make it a quicker process to search up existing members instead of having to open one and one reservation/guest profile to find this information.
This would save the reception a lot of clicking, searching as well as saving time.
6 votes -
Set mandatory fields for new reservations
Option to require Staff to input customer details (first and last name, phone number, and payment) in the New Reservation tab
17 votes -
Space Status Report: Refine the Logic of the Stayover
Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."
If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.
It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…
6 votes -
“Reissue as open bill” should pull updated Legal Identifiers from customer profile
When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.
So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).
But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.
6 votes -
Show products charged at 0€ on invoices and reports
What's the point of offering a breakfast, or a drink or anything else to a guest and not being able to see it on the invoice or the products report ?! Please make anything charged at 0€ visible !!! Thank you
2 votes -
Ability to track conversion rate of Inquired Reservations to Confirmed
Revenue Managers are looking for an easier and better tool to track Conversion Rate of Inquired Reservations to Confirmed Reservations more efficiently.
Especially for the hotels utilizing that feature a lot, there are a lot of unexplored avenue when it comes to managing, tracking, and analyzing Inquired Reservations. I
t would also help to keep the "Inquired" label somehow for better reporting.
1 vote -
Conserver le prix HEBERGEMENT lors d'une MAJ du nombre personnes
Il arrive très souvent que les clients se présentent au check in seuls alors que la réservation était faite pour 2 personnes ou que la répartition du nombre de personnes (adultes, ados, enfants, bébés) ait besoin d'être modifiée. Il y a au moins systématiquement les taxes de séjour en produits réservables additionnels ainsi que des petits-déjeuners packagés (avec des tarifs différents selon l'âge des occupants) si le tarif est BB. On voudrait avoir plus d'options pour notamment pouvoir "conserver l'ancien prix de l'hébergement" et non pas "conserver l'ancien prix" comme actuellement qui est en fait le prix total hébergement +…
1 vote -
Automated Repeated Reminders for Overdue Invoices in Mews
Currently, it is possible to send invoice reminders on demand and manually via the bill/invoice itself or via the City Ledger.
(1) It would be nice to have repeated (and automated) reminders in different stages of the aging process, and
(2) also create an easier way to add a surcharge (if needed) on overdue invoices;
(3) Alert the responsible personnel/Mews User of the reminders not actioned.6 votes -
Dynamic Button for Early C/I and C/O for all Bookings
Currently if a use attempts to set an early arrival for a booking (especially Availability Block group) the early Check-In time is rejected because the block is missing the necessary adjustments. In other words, the system cannot consider early check-in due to conflict with the occupancy time established in the stay settings.
However, this is an avenue for additional income and also for personalized service - clients often find themselves without many options when it comes to that.
On top of the possibility to create "Early C/I products", there should also be a button that could facilitate an earlier check-in…
1 vote -
Auto-Refresh Dashboard
The home page dashboard should auto-refresh whenever the user clicks the Mews logo or the action flow sends the user to the dashboard. The timeline auto-refreshes which is helpful knowing the content is accurate and can be seen changing in real-time such as when a reservation is moved from one space to another. The primary source of all summary information and donuts such as the home page dashboard should do the same.
5 votes -
Change room status to dirty already on departure date not only after check out
We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…
2 votes -
Not be able to check in to a dirty room
We are struggling with late check in after the front desk staff has gone home.
for example, a person books 21:00 arrives 23:00 but the front desk went home 20:00.
The guest got assigned to a dirty room and the kiosk lets the person check in.
Would like MEWS to assign the guest to inspected rooms first. And stop the guest to check in to a dirty room.3 votes -
omboarding knowledge hub
Hi Team,
I’ve noticed that the "Onboarding Knowledge Hub" icon is constantly visible on the screen, and currently, there’s no way to remove or hide it. While I understand its purpose, it tends to interfere with daily work, especially when using Mews on smaller screens or mobile devices.
On smaller screens, the icon isn’t movable, which means I often have to rotate the entire device just to access parts of the interface. It would be really helpful to have an option to deactivate or hide the icon when it's not needed.
Thanks for considering this improvement!
1 vote
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