1850 results found
-
email templates
Different email templates (confirmation/ prestay++) for different seasons
Situated in the middle of the mountains of Norway we run very differently summer and winter. Mews is great with giving the customers helpful information before the stay which makes it much easier for us at the reception. But: we need to re-write the templates two - three times per year, adjust them to winter info/ summer info/ autumn info.
Maybe this is special for us, but I wonder if not also bigger hotels could think of adjusting pre-information to seasons like x-mas and summer breaks.
I was looking forward to the…2 votes -
Start/End Date Functionality in Product Rules
We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.
The Issue:
When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…
39 votes -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
2 votes -
assign employees next day
It would be great if it is possible to assign HSK employees in the furture. So you can assign the employees already a day before or even longer. So when a Manager is off or arriving later the employees know where to start.
1 vote -
Create rates and promotions by using Prompt
Will there be a time in the future where we can prompt the system to create rates, restrictions and promotions the same way we prompt an AI, and all the mapping will be done seamlessly: ex.
Please create a rate plan called "Summer Break" for all my properties. the rate needs to be 15% off BAR, and require a minimum 2 nights. the rate needs full pre-payment and can be booked on direct channels and all OTAs.
1 vote -
No-Shows: Automated Balanced Bill Closure
When a reservation has met the conditions of a "No-show" automatically, there should be a sequence of events for Mews to automatically add (not only) the Cancellation Fee + Payment + balanced Bill Closure at the end.
1 vote -
Overbooking on a future date affect the availability on the Availability Block on a previous date
When you have a overbooking of a space category in the future, i.e. December, and you are creating an Availability Block on the a previous date, i.e. June, the overbooking reduces the availability of that space category in June as well. The availability calculation strategies diffusive or discrete, should have in consideration the actual dates of the booking in overbooking. To have the availability on the availability block we have to go to that future booking, and change the requested category to a higher space category and then go back to the availability block, so the real availability can be…
1 vote -
pop up warning when extending a reservation when a locked reservation is following the current
When a reservation is modified (eg because the check out date is extended), the room can be locked. However when you are extending this reservation, it is quite possible that you already have a locked reservation blocking the room you are about to extend.
MEWS does not warn you when you are extending the reservation if and when this is the case, hence your perhaps VIP on arrival is moved without anybody being informed.
1 vote -
Booking Engine Zahlungsseite
Bei der Booking Engine sollte für bestimmte Tarifgruppen die Möglichkeit bestehen, dass sie eine Buchung abschliessen können, ohne Angabe einer Kreditkarte. Gerade grössere Firmen mit Vertrag steigen mittlerweile auf Onlinebuchungen um, diese Kunden haben ein Bedürfnis, Reservationen schnell abwickeln zu können. Wenn vertraglich festgelegt ist, dass die Firma den Aufenthalt bezahlt, sollte es möglich sein, die Buchung ohne eine Garantie erstellen zu können.
1 vote -
Deactivate space category
Allow user the ability to deactivate space category when needed
2 votes -
To receive unassigned space notification
It will be very helpful if we can receive an automatic notification when a reservation is not assigned to any space and requires the front desk agent to tetris reservations to fit in the spaces.
4 votes -
Labelling of guests
It would be great if we could label the bookings individually and make sure that this is everywhere visible.
Example: Speakers from the seminar
We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…17 votes -
Comptes recevables
Bonjour!
Nous avons beaucoup de compagnies qui chargent à leur compte client et qui paient à chaque mois. Je dois leur envoyer un état de compte à chaque fin de mois, mais présentement en exportant la balance des débiteurs, le visuel n'est pas professionnel et n'est pas à l'image de notre entreprise. J'ai dû créer un template Excel afin d'y copier les données. Avec Hotello, mes états de comptes étaient clairs et je pouvais les envoyer tels quels.
Ma suggestion serait d'ajouter l'option d'une exportation en PDF par compagnie avec le logo de notre entreprise, et d'y ajouter les dates…1 vote -
Maximum advance restriction for Web Booking Engine
Use case:
We want to offer a last-minute rate in our web booking engine to increase and stimulate a last-minute pickup. This rate should ONLY display for dates that fall between a maximum advance period of 7 days.Existing restrictions can be set up to affect the arrival date, however cannot limit the departure date. (rate-specific)
It would be useful to have this option within the restriction options.
Work-around:
To achieve the above scenario, is only possible using maximum advance and maximum length restrictions for each night individually. In our case we want to offer a last-minute rate maximum 7…1 vote -
bulk update guest classifications
Posting on behalf of Hazlitt's:
Whenever we there is an event in the area (like London Pride) or we have some building work done, we send guests emails to warn them about this. We then use one of mews classifications to mark the guests that received the emails, so we know at a glance on timeline who knows and who doesn’t!
We had a big building project last year, that overrun, and we ended up marking quite a lot of profiles. As we have another project starting soon, I wanted to clean the slate and remove all the classification we…
1 vote -
primary address
hi,
some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?2 votes -
Occupancy and Revenue Graph
A coloured graph that clearly states occupancy and revenue YOY comparison.
1 vote -
Visible occupancy on main page
The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.
1 vote -
"Overdue" Label for Issued Invoices in Search Bar When Receivable Tracking is disabled
For hotels with the "receivable tracking" not enabled, It would be nice to consider removing the Overdue Label for past issued invoices in the Mews Search Bar. The label does not show anywhere other than the search bar.
There is no way to act on it, but seeing it leaves the impression that the users must act on it.
1 vote -
Booking engine guest journey
It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.
Adding a calendar to show prices would also be great.
8 votes
- Don't see your idea?