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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2152 results found

  1. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    12 votes

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  2. If you're searching for a company but the company doesn't exist in the system, usually there is an option to 'add new company' but this option doesn't exist when searching in the company field of the the guest profile for some reason. This would be super handy and avoid a lot of extra clicks.

    1 vote

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  3. Bonjour,
    La création d'un CSV importable qui contiendrait :
    Date - Code Journal - Compte comptable - libellé - CA HT ( au crédit)
    etc...
    Date - Code Journal - Compte comptable - libellé - TVA (au crédit)
    etc
    Date - Code Journal - Compte comptable - libellé - Paiement (au débit )

    Incluant le CA total (point de vente inclus)

    Export des arrhes et débiteurs de manières groupés ou non sur le même principe.

    6 votes

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  4. Une connexion avec EBP Compta pour l'export comptable serait grandement apprécié.

    6 votes

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  5. Many details are visible in the overview field but for us a very important detail is who made the booking.
    This person has the overview and does the follow up.
    Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
    I need to know ASAP who made the booking so I know who to ask about the booking.
    Thank you.

    2 votes

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  6. When pulling the "Gross Value" information, it would be great to have the Tax and Net Values pull into the report as well so only one report needs to be exported/run to determine what the net revenue and what the taxes were associated with each individual transaction. Right now I would have to run two separate reports to get this information and then manually match up the tax amounts with the net amounts to get the total amounts.

    Also, when exporting this and reviewing, there is no easy way to create a pivot table with the items because the "ITEM"…

    1 vote

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  7. Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    2 votes

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  8. It would be desirable to change the order of space types when trying to create a new reservation in Mews Operations.

    4 votes

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  9. They is a example of the request of the customer. This functionality is available in Hotello and customers is looking to have the same in Mews. There is some examples:
    Example 1: I have a package for 3 nights:
    Night 1: Diner
    Night 2: Breakfast, lunch (apply after midnight per day per person) and diner
    Night 3: breakfast and lunch (apply after midnight per day per person)
    The problem right now is all items applied every night. In Hotello, they was able to select in the configuration with specific night the product should applies

    Example 2:
    I have a package…

    12 votes

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  10. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
    It wouldn’t matter is it was automatic or if we had to select ‘alert’
    EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking

    12 votes

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  12. Now it's a choice to use 2FA, but since the increase of cybercrime it should be mandatory to have it switched on.
    I can't select it in the user profile to have it mandatory, this would add a crucial extra in the fight against cybercrime.

    1 vote

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  13. Bij het aanmaken van een nieuwe gast of bedrijf het kunnen plaatsen van afspraken of specifieke wensen van een gast.
    Bij het aanmaken van een nieuwe reservering dat deze gegevens dan worden overgenomen. Automatisch in het veld van eigenschappen worden vermeld.
    Denk aan - gastvoorkeur op eerste etage, kamer met bad

    1 vote

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  14. It should be possible to set the order of the rates yourself in the reservation form. At the moment it is apparently incomprehensibly coincidental.

    The ordering works in the settings but not in the reservation form.
    It is very annoying when you have to open the dropdown menu every time because the most booked rate is not displayed first.

    2 votes

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  15. Split reservations - optional and confirmed

    at the moment, only in house reservations can be splitted. When a guest already books a room change, we have either to make two different reservations or block the spaces until the guest is checked in.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    11 votes

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    1 comment  ·  Other  ·  Admin →
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  17. When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is happening on this date, i.e bank holiday, special event, wedding, or any restrictions. As when making a booking on Mews, we don't always use the calendar therefor we can miss if there is something important happening on that date.

    29 votes

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  18. Automatic Refunds when Cancellation is outside the policy

    1 vote

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  19. We are using the automatic export feature to export financial reports. The only choice is CSV, XLS, JSON. We are missing PDF. Our export target is the accountant. For legal reasons, he does not accept anything else than PDF.

    3 votes

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  20. we would like to provide varying discounts for different dates on dependent rates. Currently, we need to use a separate rate for each discount percentage we would like to offer. It would be much better if we could simply adjust the discount percentage directly in the dependent rate for each day.

    1 vote

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