2152 results found
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Payment classification
Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).
4 votes -
Task Start Date
Hi Product Team,
I would like to suggest that it can be possible to have a start date for Tasks made. We've noticed that whenever we make a task, especially for our Housekeeping Department, they get notified right away even though the task is to be done in a week - for example setting in extra beds og additional cleaning. This has made a lot of confusion and extra work in our hotel, as they finish it on the day the task is made, and not when the deadline is.
Would it therefore be possible to have a start date…
5 votes -
Kiosk check-in- Guest details
Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.
As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.
We no longer use kiosk for this reason as guests become too frustrated.
1 vote -
kids icon in report
Add a unique icon for a third category of age so in reports, we can easily see the difference between the adults, the kids and the teenagers as for some products, teenagers pay same price as adults but for others they don't so we need this distinct category.
2 votes -
Implement a feature that could setup or limit the capacity of a space depending on age categories
The ability to add ages for our Family room reservations. Our family rooms accommodate 3 adults or 2adlt and max. 2 children up to 11
As this feature is not available we have set up the room occupancy for 3 persons; either 3 adults or 2 adults and 1 child so we currently lose bookings from families with 2 adults and 2 children. If we allow a room occupancy of 4 persons we start receiving bookings with 4 adults and our sofa bed is not equipped to take the weight of 2 adults6 votes -
Multiple Out of Order assignments at once
I am suggesting an enhancement to our current system functionality that would significantly improve efficiency in managing room availability.
Currently, our system allows users to mark rooms as out of order individually, necessitating a manual process for each room. However, I propose the implementation of a bulk room blocking feature, enabling users to designate multiple rooms as out of order simultaneously.
This enhancement would greatly benefit our operations, particularly during situations where it's necessary to temporarily remove several rooms from sales availability concurrently. By streamlining the process, we can optimize time and resources, enhancing overall efficiency in our hotel management…
1 vote -
Reinstating a reservation
I would like to propose an enhancement to our reservation reinstatement feature that would greatly benefit our reception team and our guests. Currently, our system requires manually doing new reservations after a 12-hour period has elapsed. However, I suggest implementing an automatic process whereby upon reinstatement, the system adjusts the arrival date to the current day.
Consider a scenario where a guest's check-in date is scheduled for March 19th, with a check-out date of March 23rd. If the guest is a no-show on March 19th but arrives on March 20th, we aim to reinstate the reservation with the new check-in…
1 vote -
Create a Reservation with Product Bug
If you add a new reservation with a product . Firstly i add it with the Drop Down Product. Then mews adds the product price to the room rate in the editable field and below in the grey total amount. when i now edit the room rate it shows a second field with adtional product but my added product isnt shown the new rate is added with the local tay the right total amount. and now the bug comes when i now confirm the booking the additional product in may case a dog fee gets added. So the bug is…
1 vote -
Copy group reservation
We would like the function to copy a reservation with the exact same information as the original booking, that would help a lot with the big bus groups.
3 votes -
Claim Loss on a bill
It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.
Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.
1 vote -
Down Payments
We work with down payments and have 2 VAT rates in Germany 7% and 19%. However, there is only the option of specifying one down payment in the accounting configuration under further expenses / down payment. We would need a second field with down payments in order to work correctly for accounting purposes.
1 vote -
Option to confirm two bookable services (parking + stay) in one mail
We would like to send our guests as little email as possible. Therefore, it would be great to be able to confirm two bookable services in one mail. For example parking and a room reservation. To avoid having to send to many emails.
2 votes -
Different Accounting Categories for deposits with different VAT
Deposits with different VATs should flow into different accounting categories. Thus, if the deposit is posted with 19% it should go into accounting category "deposit 19%" and if the deposit is posted with 7% VAT it should go into accounting category "deposit 7%"
1 vote -
Separation of timeline display order and upgrade order
We need to display our timeline with the double-full rooms at the bottom, in order to make the timeline clearer for our staff. However, this causes the double-full to be considered an "Upgrade" from a double-queen, which means I cannot move guests from a double-full room to a double-queen. I would like to request a separate "display order" and "upgrade order" variable in the system. Or, at the very least, allow me to move people to any category, and display whether the system considers it an "upgrade" or a "downgrade"
1 vote -
Status change to clean at checkin
Operations are complaining about the lack of housekeeping statuses, especially check in status. Optimal functionality would be "occupied" but maybe it could be solved by using clean status at check in?
The reason for this is that by keeping the space inspected, front office forget to check in reservations (ghost rooms) and they lose control over how many inspected spaces are available to sell to walk ins. For housekeeping it is the other way around - when check in makes room dirty they re-visit already cleaned rooms, disturbs guest etc.
4 votes -
Show guest names/references on the list of invoices
It is impossible to find a specific invoice if it is owned by a company with over 100 invoices attached. Guest names/references should show by default in the list.
4 votes -
Room Blocks showing in the Timeline
The Timeline is such a great tool. We use it to have a first glance of what rooms are available in certain dates while we are helping guests booking reservations. I wish there was a way to see Room Blocks in the Timeline.
Precious time is waisted trying to figure out why we cant book a reservation on certain days just by looking at the Time Line.
18 votes -
1 vote
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Adding a confirmation number
Now it is only possible to add a confirmation number in a reservation of there is an Travel Agency assigned. This option should always be available as many companies have there own confirmation number and cost centers they would like for us to add to a reservation, for it to be reflected on their bills/invoices.
These can change from booking to booking and therefore not possible to put this in the company profile.
Now there is a workaround by assigning a random OTA, then the bar appears you can fill in what you need and then delete the OTA. The…
6 votes -
Adjust legionella status with occupancy
The current functionality of the dirty (legionella) status is linked to the status of a room: if it's in clean or inspected for 7 days it switches to status dirty ( legionella). If the setting of rooms is: change status to dirty on check-out, then it is possible that if a check-in ( but not check-out) occurs somewhere within the 7 day window, the status of the room during the occupancy changes to dirty( legionella). This is incorrect. As the room is occupied the room should not go to legionella status, as it is used.
4 votes
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