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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2190 results found

  1. Es wäre sehr hilfreich, wenn man die Rechnungen einer Gruppe alle auf einmal markieren und auf eine Gesamtrechnung umbuchen könnte. Aktuell kann man nur alle RG durch einen Klick aufklappen, aber nicht alle Posten zusammen markieren, sondern muss jeden Posten einzeln anklicken. Gerade bei Tagungsgruppen ist dies sehr umständlich wenn es viele Zimmer sind.

    3 votes

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  2. Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.

    2 votes

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  3. I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses

    4 votes

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    1. I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
    2. I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
    1 vote

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  4. It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.

    11 votes

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  5. Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
    Por example per invoice:

    • INVOICE NUMBER: 2356547
    • INVOICE DATE : NOVEMBER 2024
    • NAME OF CLIENT: PHIL SMITH
    • TAX CODE: A4356859
    • ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
    • % TAX 1: 10%
    • TAX 1: 100
    • % TAX 2: 21%
    • TAX 2: 210€
    • TOTAL INVOICE: 2310€

    At the moment with the provided report we cannot separate it, we do not have this breakdown…

    1 vote

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  6. It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.

    1 vote

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  7. It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…

    3 votes

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  8. Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.

    3 votes

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  9. Maintenace - all columns in TASKS are Sortable = Dropdown menu
    Could you enable column sorting (e.g., by "Name,")? This would help us organize tasks, such as sorting hotel rooms in ascending or descending order.
    Would appreciate your feedback on possible solutions. Our previous sytem had this and we m,iss this feature a lot.

    2 votes

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  10. There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.

    1 vote

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  11. When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.

    39 votes

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  12. The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:

    Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.

    Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.

    No Guarantee (NON): It's important to offer a no-guarantee option…

    4 votes

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  13. Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
    Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.

    1 vote

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  14. When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time

    3 votes

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  15. When using digital solutions and integrations, accurate timing is crucial.

    In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.

    By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.

    4 votes

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  16. It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.

    4 votes

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  17. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    7 votes

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  18. Hello,

    We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.

    For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.

    This will prevent guest overlap if they are a few minutes early or late.

    12 votes

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  19. Create a report that shows space upgrades purchased through Online Check in

    16 votes

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