2152 results found
-
reopen bills
Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Group overview
It would be good if when we enter on a certain customer who has a group booking - to see bookings sorted by groups on the dashboard instead of all the rooms that guests booked for all the upcoming dates - when we have groups sorted on the dashboard then we can choose the group and enter to see all the rooms listed.
7 votes -
Add space number as a placeholder option to booker confirmation
It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.
2 votes -
Refund From the Bill
It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.
7 votes -
Multiple email addresses
It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.
9 votes -
Japanese language support
Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.
Mews Japanese B2B language (Mews) completeness stands at 27%.
Further to this: Mews Help Articles, Learning pathways, and native language support are called for.
5 votes -
Automate Availability Adjustment Release
A client raised a strategy they used at their property to manage overbookings in lower space categories.
They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?1 vote -
Dynamic pricing for group blocks
It is not possible to use dynamic rates for availability blocks, only set rates. As some groups or crews have dynamic agreements, this means the hotel can’t set the correct rate for them.
Since Mews now will work on groups with different release dates etc. (“allotment”) will it be considered to also look into dynamic pricing from availability blocks?
3 votes -
Product checklist Print
Dear Team,
This function work super for a Breakfast List as an overview.
May I recommend:
1) We are able to print this report for our Kitchen Team as well for our Breakfast Team. They unfortunately do not use MEWS.
2) Would there be an option to add the Guests "Customer Notes" there we add under the F&B Notes, if the Guest if allergic to anything for example.Thank you in advanced.
Kind Regards,
Amit
9 votes -
Multiple Departments per User
On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.
Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…
2 votes -
Thai system language support
As Mews grows in Thailand, the introduction of system language and L&D collateral becomes important.
2 votes -
Availability block reservation extensions
Currently, you are unable to extend an availability reservation without adjusting the block itself, or making a new reservation then locking it into the same room. Being able to manually extend a room block reservation behind negotiated day's and rates within the block would be excellent so the guest maintains one reservation throughout their stay.
22 votes -
Allow Next Day Visual in Mews Housekeeping App
Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.
21 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Export payout report
It would be nice if you could export the payout report or create an export schedule.
Gladly exported as PDF but also as Excel.4 votes -
Enable payments with Bankcontact & Sofort
We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.
4 votes -
Block the entry of a free adjustment when adding a product to an invoice
We want to have an option to block the entry of a free adjustment when adding a product to an invoice.
This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.
Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.
What is the problematic use case?
When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
But users make the mistake of refunding a free…1 vote -
Smart Window Balance always visible
As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!
1 vote -
Add extra column to the timeline
Add an extra column to the timeline to add certain importnat and rate / occupancy related events such as conventions, sport, concert, in-house. Column should be right under the dates.
19 votes -
Currency appearing in wrong order
We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.
7 votes -
multiple restrictions for same rate group
I was trying to have 3 sets of restrictions on a given Rate Group.
- One for arrivals up to 90 days
- One for arrivals between 91 & 120 days
- One over 120 days.Any smart ideas as to how this can be addressed, without having to create seperate rates to deal with each restriction.
2 votes
- Don't see your idea?