1973 results found
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Be able to change the customer without have it add them as an additional guest first
You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.
For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
1. Change the reservation to two guests
2. Add Jane Doe as a companion
3. Assign Jane Doe as the primary guest
4. Remove Joe Smith from the reservation
5. Change the reservation back to one adultThat’s five steps just to change…
14 votes -
Inventory count on products
Inventory on products should be possible. For instance limit a certain product such as pet to only x number sold pr. day.
As of now we have to close an entire product for all dates if this is sold out on one date.
This is causing loss of potential revenue as well as poor service for the guests.105 votes -
Pricing tab of Reservation Screen: Add Date Picker on Change Rate Field
Allow clients to be able to custom-select different rate codes for a reservation via the "Change Rate" field in the Pricing TAB by adding a date picker feature.
1 vote -
Cancellation policies per room category within a single rate
We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
Example:
- Standard Room: free cancellation up to 7 days before arrival
- Suite with Sea View: free cancellation up to 14 days before arrivalBoth should be part of the same rate, shown consistently across booking channels and internal systems.
Maybe as a rule?Thank You!
1 vote -
consumption date on the invoice preview
Is it possible to add a consumption date in the invoice preview for the products and services?
To see the consumption details we need to "print” the invoice to see the overview.
It would be more optimal to have it visible on the invoice preview.1 vote -
Possibility to issue invoices in a simpler format
In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:
1.Add notes to the "Overview by date (no reservation details)" invoice format
Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…
1 vote -
Download invoices directly (without opening a tab)
Rechnung herunterladen Knopf / Download Invoice button
Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.
1 vote -
Bookable Service Settings: Housekeeping Interval Field Improvement + Housekeeping Partners
Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.
If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.
1 vote -
Suggestions for Improved Parking Management in MEWS
We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.
Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.
Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.
It would also be useful to…
4 votes -
Multiple cancellation policies within the same Rate group should allow for prioritization
We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.
2 votes -
Estado de los Espacios
Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:
- Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
- Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
- Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
- Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.
Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe…
1 vote -
Make Digital Key available for guests who have booked more than one service
Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.
The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.
1 vote -
Special event T&C
Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.
1 vote -
Open Bills/Unpaid Balance marked on timeline
Seeing a marker on the timeline for reservations that are unpaid, have an open bill, or are carrying a balance would be a huge help for reservation teams. Even just a dot like Cloudbeds has.
5 votes -
Online booking cant work with restrictions
It would be prefered ou guest are be able to book multiple nights via online booking even though there are restrictions. We have high and low season and it is important that guests can book across them. For example, a Thursday - Saturday in October will be two different prices
1 vote -
Show guest dietary preferences and allergies in reservation
Would be very helpful if the dietary restrictions or allergies the guest enters on their profile to also appear on their booking in the timeline and not just under their profile. This will save us a huge amount of time
5 votes -
Produkt einer bestimmten Rate zuordnen
Wir haben verschiedene Raten auch mit Reiseveranstaltern vereinbart, bestimmte Produkte sollen nur dieser Rate zugeordnet werden. Dies ist im Moment anscheinend nicht möglich.
1 vote -
Show total price and package details in availability report
I want the availability report to show not just the base room rate, but also the total price including products when a specific package is selected. Otherwise, it always displays the base rate from which the package price is derived, making the option to view all rates pointless.
1 vote -
Recurring Restrictions
It would be helpful to be able to set up recurring restrictions. For instance, our property is closed 1-30 JUL every year. We also restrict many rates during our Festive Period 15 DEC-15 JAN. Rather than process these each year, it would be much more useful to be able to set it to reoccur every year (similar to a birthday in an Outlook calendar).
1 vote -
Additional Service Products: Relative Calculation
***Bookable Service Products are the only ones with Relative calculation possibility. It would be most useful to add this feature for the Additional Services as well.
1 vote
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