2178 results found
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Enable payments with Bankcontact & Sofort
We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.
4 votes -
Block the entry of a free adjustment when adding a product to an invoice
We want to have an option to block the entry of a free adjustment when adding a product to an invoice.
This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.
Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.
What is the problematic use case?
When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
But users make the mistake of refunding a free…1 vote -
Smart Window Balance always visible
As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!
1 vote -
Add extra column to the timeline
Add an extra column to the timeline to add certain importnat and rate / occupancy related events such as conventions, sport, concert, in-house. Column should be right under the dates.
20 votes -
Currency appearing in wrong order
We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.
7 votes -
multiple restrictions for same rate group
I was trying to have 3 sets of restrictions on a given Rate Group.
- One for arrivals up to 90 days
- One for arrivals between 91 & 120 days
- One over 120 days.Any smart ideas as to how this can be addressed, without having to create seperate rates to deal with each restriction.
2 votes -
Add passport information in registration forms
Hello!
I would like to know if it's possible to add the field of passport information (number, date of validity, etc...) to the registration cards. Some of our clients are from other countries and might need VISA so we can give them the information to prepare the VISA.1 vote -
Company Name on the Invoice
In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…
26 votes -
Multiple occupancy for a duration of stay.
Multiple occupancy for a duration of stay.
Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel37 votes -
Remove 2nd scrollbar
Hi,
Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.
I'm requesting to remove this feature.
2 votes -
Make space occupancy age depended
Guest book a room online for 2 adults in a room where we can accommodate 2 adults maximum. But the guest check in with a baby. And we want to adjust the occupancy of the room to 2 Adults and 1 Baby. This is needed for the security of the guest in case of e.g. a fire. It is essential that we know how many people are in the hotel and how many are in a certain room. If we change the maximum occupancy to 3 this would mean guest can book the room for 3 adults. Only we do…
11 votes -
Disable the display of additional guests in the statistics
Exclude additional guests from being included in the statistics. Only consider the head guest for calculating the percentage of successful guest statistics. In cases where there are multiple people (e.g., 4 guests) in a room and they update their names, it's unlikely that we will have all the details for each individual. Therefore, the main or head guest is the crucial one to be recorded, currently, you are making it challenging for us to track the completion status for all head guests.
1 vote -
Secure Emergency Exports
It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
Also those reports may be a potential risk when at rest (stored in an email account or…4 votes -
Task against employee (Mobile App)
Being able to create a task against an employee in the mobile app.
Now you have to edit the task in the webinterface after you created it in the app.4 votes -
Support cases
When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.3 votes -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
2 votes -
create task when e-mail bounce
When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...
20 votes -
Report of cost of food and beverages for each revenue center
Please we would like to ask if its possible to have report from BIZZON of cost for each revenue center.
Report of cost of food and beverages for each revenue center.2 votes -
Improvement to reservation report - add tick boxes to filters
When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?
19 votes -
Separate Housekeeping Notes
It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.
19 votes
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