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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2152 results found

  1. PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes

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  2. When Making the connection with D-edge it would be good to have one button to sync multiple rates at once (instead of having to sync the rates one by one)

    2 votes

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  3. Show company/agent added to booking in the billing screen

    2 votes

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  4. Let properties own Stripe account to integrate in mews to collect prepayments via other payment options (EPS, Klarna, SEPA etc.)

    2 votes

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  5. The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote

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  6. We desperately need a better overview of how many rooms are in use in each category.

    Almost like the timeline but adjusted. Preferably something along the lines of: the hotel has 20 standard rooms, 12 are being used today.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. Rooms that are inhouse should have their own status. Now we have Dirty for rooms that are inhouse and Dirty. It would be easier to filter if the inhouse rooms have status occupied.

    12 votes

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  8. It would be nice to offer our guests an ability to buy a Gift Voucher for our hotels online versus it being a manual process. We previously used Webrezpro, and their system allowed this. Now we have to go back to paper and manual gift certificates.

    8 votes

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  9. It would be nice to have an option that comments from rate codes, profiles or even blocks are inherited to the reservations.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. It would be great if you can put your custom links as shortcuts at dashboard

    1 vote

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  11. Current situation: E.g. If a guest selects the dates for a 3 night stay and we have restrictions with minim. 4 nights, the dates suggested by the WBE are often not even close to the dates the guest had in min.

    Suggestion for solution: The WBE instead suggests an additional night to the guest, so e.g. Guest search for accommodation 21-24th of March where the minimum stay is 4 nights, WBE then suggests 20-24th of March OR 21-25th of March.

    That way the guest doesn't think we are fully booked and understands the minimum stay better. Now it only says…

    1 vote

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  12. You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?

    27 votes

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  13. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    37 votes

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    0 comments  ·  Other  ·  Admin →
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  14. 1 vote

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  15. So, we make a daily export of the remaining guest arrivals as a back-up or for other departments. As of now, it's only possible to create an export of the entire day's arrivals. It would be great to have a function that allows you to create an export of the guests yet to arrive, i.e. from now til end of day.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
    We should be able to just double-click the booking on the timeline and go directly into the details of the booking.

    23 votes

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  17. Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup

    2 votes

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  18. Booker sends in a rooming list - this should be able to be uploaded to the block so each room is picked up and a reservation is made to the correct room type

    Also to be able to pull rooming list in a nice format with our exporting unnecessary information. Wedding are always asking for a list of names and dates of who booked in their group

    9 votes

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  19. I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote

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  20. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    5 votes

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