2178 results found
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Sort categories by availability
When you book online, you see the rooms that are available at the top of the page and don't see unavailable rooms until you scroll down the page. But when we book over the phone, the room categories stay in their default order and just show that the room cannot be booked. It would make things a lot easier if the categories were sorted by availability first and then by their default sort.
1 vote -
Name Restrictions
I would like to be able to set my own name for the restrictions that would be visible to the reservations team when they are booking a reservation and want to check on why they are seeing a room as restricted.
1 vote -
Availability & Occupancy Report + Restrictions
We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.
1 vote -
Enable Report Column User Customization
Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…
1 vote -
Add multiple rate codes in one reservation
It would be nice, if it was possible to add multiple rate codes in one reservation. For example if there is a reservation for 4 nights. The first and the last night booked at the best available rate, however the second and third night is booked at the corporate's contract rate. Now, we need to make three separate reservations. If it would be possible to add multiple rate codes in a reservation, this would make this much easier.
30 votes -
Different Email Templates
At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.
The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.
37 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
Release time for optional bookings
Can it be possible to set release time for an optional reservation after default check in time?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Availability Block All Rooms
We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reassign Reservation Spaces
I would like it if Mews could reassign reservations to a different space if it could open up another reservation. I have a couple of niche uses for this at my property but can think of a few ways other properties may use it too.
My property has 22 rooms with 22 space categories because our guests like to book their favorite room and we want to cater to that. I have a few rooms that would work really well as desk space because they are big and I can lock the bedroom doors to prevent their use if it…
1 vote -
Dynamic product rules - Base product rule on own criteria
Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Accountling ledger, bonus withdrawl
I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.
1 vote -
bevestiging
De reserveringsbevestigingen voor groepen, meer dan 5 kamers, zijn er onoverzichtelijk. Hiervoor wordt een PDF-bestand toegevoegd, maar dat is nog ingewikkelder voor de gasten om te lezen en begrijpen. Kunnen hier aanpassingen in gedaan worden?
1 vote -
Zero Balance Required for Check-in
We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.
4 votes -
Availability
The Availability screen should display rates per room categoriy according to selected rate plan.
1 vote -
Provide an option to move or remove the chatbot bubble
The chatbot bubble is static at the bottom left corner of the screen. It blocks access to anything that I have to click on that very same spot! Please make an option to move this bubble.
1 vote -
Management / Trust Accounting Solution
Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.
Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.
Within Australia, Trust Accounting is a…
11 votes -
4 votes
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Rate Groups - allow to hide rates & turn off auto email confirmation for certain rate groups.
I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.
Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…
5 votes -
Closed-to-stay restrictions displayed on the Timeline
When closed to stay restrictions are in place it would be very helpful to show them on the timeline.
Our previuos PMS software (Slope) used to display them using locks.
Please check this screenshot:
https://drive.google.com/file/d/1R2AD6kZAoJCXaR_vdAGEG2beG5eri2XE/view?usp=sharingThanks for your consideration!
2 votes
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