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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
    We should be able to just double-click the booking on the timeline and go directly into the details of the booking.

    26 votes

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  2. Currently set to cheapest in the category which you may not wish to offer unless validated nor is it inline with default rate setup

    2 votes

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  3. Booker sends in a rooming list - this should be able to be uploaded to the block so each room is picked up and a reservation is made to the correct room type

    Also to be able to pull rooming list in a nice format with our exporting unnecessary information. Wedding are always asking for a list of names and dates of who booked in their group

    9 votes

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  4. I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote

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  5. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    5 votes

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  6. Currently, the system doesn't allow closing bills with more than 3,000 items.
    Properties have to rebate some items and then repost the revenue to another bill.

    2 votes

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  7. 4 votes

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  8. Y’a-t-il un rapport dans Mews qui nous permet de connaître sur une journée combien de check in et check out sont fait via les tablettes VS le nombre de check in et check out totale?

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. When a guest makes a reservation the same date of arrival before 9am, Mews sends the template for check in online but then at 9am also the reminder email is sent. This means that the guest have two identical emails in the same day. So we would like that, for bookings made in the same date of arrival, the reminder is deactivated.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Notre TO qui apparait sur Mews est parfois faussé car nous mettons des chambres en Hors d'usage pour "un problème technique". Le hors d'usage retire des quantités dans nos chambres disponibles ... se qui fausse du coup le TO comptablement. Car notre hôtel a toujours le même nombre de chambre construites.
    Et-il possible de créer deux TO : l'un se basant sur les chambres disponibles hors chambres misent hors d'usage (comme c'est le cas actuellement) et l'autre en se basant sur les chambres construites ?

    Car du coup nous sommes obligé d'utiliser la fonction "Usage interne" que ce soit pour…

    1 vote

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  11. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    3 votes

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  12. Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?

    4 votes

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  13. Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.

    1 vote

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  15. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. At the moment we have to calculate the average length of stay ourselves:
    https://help.mews.com/s/article/calculate-average-length-of-stay?language=en_US

    It is a quite simple KPI, can you add this to the standard reports?

    2 votes

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  17. We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    16 votes

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  18. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    13 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Easy communication of notes by department.
    A reception memo, a restaurant memo and a housekeeping memo.

    1 vote

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  20. 3 votes

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