Automatically refund cancellations within cancellation period
Automatic Refunds when Cancellation is outside the policy
3
votes
Erica Claycomb
shared this idea
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Sarah
commented
If it cannot be automated, perhaps it could create a task for a front desk agent to review and proceed to the refund. Unless an employee is actively searching for the cancelled reservation, things will be missed and clients will be upset
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Jan Ove Kjoendal
commented
It is _very_ frustrating to have to manually repay whenever a customer cancels within the cancellation period. I strongly want this to be fixed – and also to make sure that we don't need to have to top up our MEWS stripe balance. Feels very arbitrary that we have to manually use a typeform to request a topup payment – as opposed to just making a rule that says that a specified amount should always be present as a chargeback balance.