Since migrating to Mews four weeks ago, we've missed out on thousands of dollars in required deposit refunds tied to reservations canceled within the cancellation window, simply because we weren't notified the cancellations had occurred. Manually running a daily cancellation report to catch these is not a sustainable use of staff time. This process should either be automated as an auto-refund, or at minimum trigger an alert, such as an email to the Front Desk or office, flagging the cancellation so it can be handled promptly.
Roger Lindsay
supported this idea
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Since migrating to Mews four weeks ago, we've missed out on thousands of dollars in required deposit refunds tied to reservations canceled within the cancellation window, simply because we weren't notified the cancellations had occurred. Manually running a daily cancellation report to catch these is not a sustainable use of staff time. This process should either be automated as an auto-refund, or at minimum trigger an alert, such as an email to the Front Desk or office, flagging the cancellation so it can be handled promptly.