This is a significant operational gap that should not exist in a PMS, to say the very least. And seeing that this initial posting was created in the beginning of 2024 and has still not been rectified is quite alarming.
Expecting staff to manually run a cancellation report every single day to identify these reservations is not a realistic or sustainable process. These refunds are time-sensitive, and relying on manual reporting has already resulted in costly oversights.
This functionality should either be automated by issuing the required refund when a qualifying cancellation occurs, or, at the very least, generate an immediate notification—such as an email to the Front Desk or administrative team—so the cancellation can be reviewed and the refund processed without delay.
Brittany York
supported this idea
·
This is a significant operational gap that should not exist in a PMS, to say the very least. And seeing that this initial posting was created in the beginning of 2024 and has still not been rectified is quite alarming.
Expecting staff to manually run a cancellation report every single day to identify these reservations is not a realistic or sustainable process. These refunds are time-sensitive, and relying on manual reporting has already resulted in costly oversights.
This functionality should either be automated by issuing the required refund when a qualifying cancellation occurs, or, at the very least, generate an immediate notification—such as an email to the Front Desk or administrative team—so the cancellation can be reviewed and the refund processed without delay.