2189 results found

1. Timeline Improvements

   We have just moved across to MEWS so far there is a lot to like, but there are a few issues that are making it a real pain at time...

   1) Ability to sort the timeline in numerical order, I appreciate all the other filter options but sometimes just viewing spaces in numerical order is greatly appreciated

   2) ability to use our own in house colours for reservations this allows a quick glance at the timeline to gain a lot of information without having to search for it

   Reservation Overview

   1) Ability to change it to Space number first then the name once again for a quick overview

   2) Group group bookings to visualize who is part of a group and who is an individual

   Thanks for taking the time to read this

   We have just moved across to MEWS so far there is a lot to like, but there are a few issues that are making it a real pain at time...

   1) Ability to sort the timeline in numerical order, I appreciate all the other filter options but sometimes just viewing spaces in numerical order is greatly appreciated

   2) ability to use our own in house colours for reservations this allows a quick glance at the timeline to gain a lot of information without having to search for it

   Reservation Overview

   1) Ability to change it to Space number first then… more

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2. Pricing tab of Reservation Screen: Add Date Picker on Change Rate Field

   Allow clients to be able to custom-select different rate codes for a reservation via the "Change Rate" field in the Pricing TAB by adding a date picker feature.

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3. Add automatic bill close option at the time the bill is charged or settled.

   We currently have the ability to auto close bills at checkout. Can we please have the ability to auto close bills during the guest confirmation process, as long as the balance is $0? We use Enzo connect for the guest journey and this feature would allow their systems to work properly.

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4. Cancellation policies per room category within a single rate

   We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
   Example:
   - Standard Room: free cancellation up to 7 days before arrival
   - Suite with Sea View: free cancellation up to 14 days before arrival

   Both should be part of the same rate, shown consistently across booking channels and internal systems.
   Maybe as a rule?

   Thank You!

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5. More items on the product checklist

   Is it possible to change the number of items on the product checklist to, for example, 250? Currently when we switch pages the system slows down, so it would be great to have all items on one list for a smoother operation.

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6. consumption date on the invoice preview

   Is it possible to add a consumption date in the invoice preview for the products and services?
   To see the consumption details we need to "print” the invoice to see the overview.
   It would be more optimal to have it visible on the invoice preview.

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7. Possibility to issue invoices in a simpler format

   In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

   1.Add notes to the "Overview by date (no reservation details)" invoice format 
    
   Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

   When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was provided. In Poland, the visibility of the date on the invoice is required by the Goods and Services Tax Act (Art. 106 e,  paragraph 1, point 6).

   1. Archiving – we have to archive documents in the same format as the invoices that are sent to guests. At the moment, all invoices are archived in the default "Detailed overview" format. Is it possible to change this setting and set up our own default format?
   2. Sending documents from MEWS Currently, when we send documents from Mews, the default format is 'Detailed overview.' Would it be possible to change the default bill format? While we are aware that it can be changed manually before sending, this carries the risk of sending an invoice that differs from the archived version.

   In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

   1.Add notes to the "Overview by date (no reservation details)" invoice format 
    
   Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

   When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was… more

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8. Possibility to issue invoices in a simpler format

   In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

   1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

   When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was provided. In Poland, the visibility of the date on the invoice is required by the Goods and Services Tax Act (Art. 106 e,  paragraph 1, point 6).

   1. Archiving – we have to archive documents in the same format as the invoices that are sent to guests. At the moment, all invoices are archived in the default "Detailed overview" format. Is it possible to change this setting and set up our own default format?

   2. Sending documents from MEWS
      Currently, when we send documents from Mews, the default format is 'Detailed overview.' Would it be possible to change the default bill format? While we are aware that it can be changed manually before sending, this carries the risk of sending an invoice that differs from the archived version.

   In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

   1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

   When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was… more

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9. Quellen individuell anpassen

   Da die Standard Quellen nicht immer Sinn machen, wäre es toll, diese individuell pro Betrieb anpassen zu können.
   Z.B.
   E-Mail/Telefon
   Webseite (MEWS Booking ENgine verknüpfen?)
   Homelike
   Homegate
   Airbnb

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10. invoice

    Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

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11. Bookable Service Settings: Housekeeping Interval Field Improvement + Housekeeping Partners

    Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.

    If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.

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12. Suggestions for Improved Parking Management in MEWS

    We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.

    Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.

    Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.

    It would also be useful to have a visible counter showing the number of available parking spots remaining. This would allow for better control and faster decisions during check-in.

    We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.

    Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.

    Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.

    It would also be useful to… more

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13. Include Guest ID´s in Guest & Reservation Exports

    Include Guest ID´s in Guest & Reservation Exports

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14. Multiple cancellation policies within the same Rate group should allow for prioritization

    We would like to be able to set priorities for multiple Cancellation policies within the same Rate group. For example if the rate group has 30 days cancellation policy, but also needs to apply free cancellation within 24hr after confirmation, if the booking was made less that 30 days prior to arrival, 24 hr free cacellation should kick in first and exclude 30 days cancellation policy.

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15. Estado de los Espacios

    Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:

    1. Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
    2. Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
    3. Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
    4. Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.

    Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe de MEWS es muy básico, tenemos que hacer uno (en Excel) manualmente cada día.

    Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:

    1. Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
    2. Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
    3. Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
    4. Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.

    Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe… more

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16. Make Digital Key available for guests who have booked more than one service

    Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.

    The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.

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17. Special event T&C

    Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.

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18. Open Bills/Unpaid Balance marked on timeline

    Seeing a marker on the timeline for reservations that are unpaid, have an open bill, or are carrying a balance would be a huge help for reservation teams. Even just a dot like Cloudbeds has.

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19. Online booking cant work with restrictions

    It would be prefered ou guest are be able to book multiple nights via online booking even though there are restrictions. We have high and low season and it is important that guests can book across them. For example, a Thursday - Saturday in October will be two different prices

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20. Show guest dietary preferences and allergies in reservation

    Would be very helpful if the dietary restrictions or allergies the guest enters on their profile to also appear on their booking in the timeline and not just under their profile. This will save us a huge amount of time

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