2008 results found
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Require guests to enter the exact age of each child in the Booking Engine
The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.
Simply asking for the number of children is often not sufficient, as a child’s age can affect:
Room occupancy and maximum capacity
Availability of suitable beds or cots
Pricing and child discounts
Breakfast charges
Which room types can accommodate the familyCollecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings…
2 votes -
split
Splitting a reservation to allow a room change should NOT create a new reservation. It is not operationally efficient and makes no logical sense. Creating a new reservation leads to several issues:
If the invoice is already closed, it generates a credit note.
If the invoice is still open, it splits it into two invoices.
When analyzing data for important decision-making, it distorts the results because you end up with a new reservation that is not real. It alters metrics such as booking lead time, pickup, and more.
I strongly believe this is an issue that MEWS should address
11 votes -
liste d'attente
Est ce possible de creer une liste d'attente directement dans Mews quand nous affichons complet une certaine journée et qu'un client veut absolument etre sur une liste d'attente au cas ou nous ayons une annulation de derniere minute
1 vote -
loyalty recognition
At the moment the mews kiosks does not recognise loyalty members and/or returning guests. can we automaise this so the guests get recognised at the loyalty level in the system and can get options of either choosing restaurant vouchers or extra points for there stay? or atleast a text saying that if you are a member, contact the front desk
1 vote -
Temporary OTA Freeze / Reception Control Mode for Room Blocks
We would like some form of temporary OTA isolation / reception‑only mode, where, for example:
Changes made by reception (room moves, removing blocks, emergency allocations), do NOT sync to OTAs until the mode is turned off.
A short, manual pause (e.g. 5–10 minutes) on OTA updates while operational changes are being made
The Problem:
Currently, Mews only allows one type of room block. The 'Out of Order' block.
When running close to full occupancy, there could be some daily operational issues, unexpected maintenance problems, guest conflicts, or urgent relocations.
To manage these situations, we always keep at least one room…
4 votes -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
7 votes -
Tasks for group / block reservations
Problem
It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.Operational impact
For group bookings, we need to manage important milestones such as:Name list deadlines
Booking cut-off dates
Client follow-ups
Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…
8 votes -
Fire Attention
First of all there should be a Fire Attention tick box (ideally a tick box which is Quick or a note field where you can insert a comment like Wheelchair, Pet etc) in the Reservation screen.
This information should then come up in a report called Fire Report (or similar) which should be a 1 click print button in Mews like the Timeline, New Reservation button which is QUICK and EASY to print in case of emergencies. Important information on this report: Sorted by room number with the following information: Room, Last and first name and how many people and…
1 vote -
Planned Room Moves Before Check-in Within One Reservation
Summary: Add the ability to schedule a room move before check-in within a single reservation. This would support a planned “réservation en escalier” without requiring the property to create multiple consecutive reservations for the same guest.
Problem: When a property already knows before arrival that a guest must change rooms during the stay, the current workaround is to create separate reservations for each room period. For example, a three-room itinerary may require three linked reservations. This creates unnecessary administrative work and increases the risk of:
- Fragmented guest and reservation records
- Manual handovers between reservations
- Confusion for front-office…1 vote -
Pro forma invoice tracker
It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
For example, an extra selection under 'bills and invoices'.75 votes -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview2 votes -
Minimum Stay THROUGH Restrictions (not Minimum Stay on ARRIVAL)
Minimum Stay Through Restrictions should be supported in Mews. Currently, minimum stay restrictions are applied as Minimum Stay on Arrival. So, a 3-night minimum stay on a Saturday night would allow someone to book for 2-nights if staying Friday & Saturday. Minimum Stay Through restrictions should be an option (especially since Mews RMS Atomize has this option, as do most channel manager marketplace integrations).
3 votes -
waitlist button
When the hotel is fullbooked it would be good to have somewhere to put in guest info to a guest that wants to stay a particular date that currently full so it automatical shows in the desktop thats a room have been canceled and a guest from waitlist can be contact.
1 vote -
Availability Block Report New Look and Features
Being able, as it previously was, to filter also by travel agency, company etc. To be able to retrive more info about a specific costumer.
Old look was easiest to consult/use.
1 vote -
produit
Actuellement, pour vendre un produit à la fois sur place et via le channel manager- ex bouteille de vin, il faut le créer à deux endroits. Résultat : double configuration, prix à ajuster deux fois et risque d'écarts, alors qu'il s'agit d'un seul et même produit.
Suggestion : créer le produit une seule fois, avec par exemple une case à cocher pour choisir s'il est affiché ou non dans le processus de réservation via le channel manager.
Bénéfices : un seul prix à gérer, moins d'erreurs, et plus de souplesse pour activer ou retirer un produit des canaux selon la…
1 vote -
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
The issue
Mews currently lets users close a bill that contains only a payment line. Under Spanish invoicing regulations (Real Decreto 1619/2012, art. 6), every invoice must include a description of the operation, the taxable base, the VAT rate and the VAT amount. These payment-only documents meet none of those requirements, so:
- SII rejects them.
- They cannot be fixed in Business Central, because the lines and descriptions cannot be edited once posted.
- Each one must be corrected with a credit note and,…1 vote -
Expose Voucher Code on Reservations and Reports
Problem Statement
Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.
This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.
Requested Enhancement
Add the redeemed Voucher Code as a field that:
- Is visible on the reservation details.
- Can…
2 votes -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)2 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
5 votes -
Support creation of custom fields on different objects (e.g. reservation, contact, etc...)
Other PMS that we have used support the creation of custom fields. These could be short/long text, lists (single/multiple select, radio buttons), checkboxes, etc... This is particularly relevant for API connections, for other systems to be able to read/write data rather than needing a parallel table elsewhere. Examples include access systems with codes (yes there's a table in the back-end of Mews but it's not viewable at reservation level), screening systems (e.g. has guest been verified), etc... I'm really surprised that Mews doesn't supply this functionality in 2026...
1 vote
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