1973 results found
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Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
2 votes -
Invoice Design
Current design of the Mews Invoice is restrictive and brings up repetitive information. Allow customizable HTML code or an integration that allows users to have different design of the invoice for individual guest or groups by using the Mews API to pull the relevant information required
3 votes -
Improve Error Messaging for Permission-Restricted Service Configuration
The system displayed a generic error message:
"Oops, something went wrong."
The message suggested a system or application failure, even though the underlying issue was not a platform error.
Impact
- Users are unable to determine the actual reason for the failure.
- The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
- Additional support interactions may be required to identify what is actually a permissions-related issue.
- Creates confusion and reduces confidence in the product experience.Requested Enhancement
When a user encounters a 403 Forbidden response while accessing or editing an…
2 votes -
Stornierungsgrund
Bitte fügt als zusätzlichen Stornierungsgrund "Krankheit" hinzu. Dies ist der meist genannte Grund für eine Stornierung. Wenn ich "Sonstiges" auswähle und dann als Detail "Krankheit" eingebe, wird auf der Rechnung mit den Stornogebühren als Grund "Sonstiges" angezeigt. Wenn der Gast diese Rechnung seiner Versicherung einreicht für die Rückerstattung, ist diese Formulierung sehr unglücklich, dort müsste zwingend "Krankheit" stehen. Covid-19 als Grund könnt ihr gerne entfernen, diesen Grund brauchen wir zum Glück schon länger nicht mehr.
5 votes -
internal use default time the same as check-in and check-out time
We want the default times for internal use of the accommodations to be set to the same times as our check-in and check-out times:
Currently, the accommodation blocks for internal use are set from 12:00 to 12:00.
2 votes -
Remove passkey requirement for demo environment
We use a demo environment for training and development. Multiple demo users are not possible (we tried, but it did not work).
So we end up with one admin user account. Admin accounts are now required to use passkeys, but these are hard to share without an extensive password infrastructure.
2 votes -
Editing Restrictions in the Calendar
When editing restrictions in the calendar, there are currently a few points that make daily work more difficult.
When I edit and save a single restriction, the view always jumps back to the list view afterward. This is inconvenient because I then have to switch back to the calendar and find the relevant section again.
It is also difficult to check the dates in the calendar, especially when working with multiple rate groups and room categories. The date bar disappears when scrolling because it is not sticky. As a result, it is easy to lose track of which dates the…
2 votes -
Sorting reservations by reservation number
I would like to have the option to sort arrivals by reservation number instead by last name.
3 votes -
less unnecessary updates form mews and a way to give feedback
Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!
6 votes -
Hide private rates when modifying the rate plan within an existing reservation
Hide private rates when modifying the rate plan within an existing reservation - why do we have private rates that require a voucher to book if the front desk can choose ANY rate (private or public) within the existing reservation screen under Pricing tab? Defeats the purpose and allows the Front Desk to modify to choose rates that should not be bookable.
Product team - can you at least allow us to restrict this by access?
2 votes -
More easily visible competitor pricing information
Hello R&D team,
It would be great to have a more visual price screening page on Atomize to see the competition with a glance. Also the number of competitors could be increased to 8-10 to have a better representation of the market.
Thanks and have a great day,
Bence NAGY
[email protected]4 votes -
Report reservation
Hello,
I would like to submit a feature request regarding reporting for availability blocks / group reservations in the Reservation Report.
Previously, I used the old Reservation Report to isolate a specific group by its Group Name and then generate a report with the number of nights and the total amount. This was very useful after a group had already departed.
Now that the old Reservation Report is no longer available, I cannot do this properly in the new Reservation Report.
The current alternatives are not reliable enough for this use case:
Filtering by Company is not sufficient, because it…2 votes -
affichage du calendrier
Serait il possible d'avoir le choix de l'affichage des numéro de chambre dans le calendrier? en effet celles ci sont affichées par groupe de chambres de même catégorie. Pourrait on choisir de les afficher par numéro de chambre et avoir ainsi une liste de numéros qui se suivent... plus pratique pour gérer par exemple les chambres communicantes quand elles sont de 2 catégories différentes. plus pratique également pour avoir un visuel ,dans le calendrier, d'un étage complet.
1 vote -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
6 votes -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
4 votes -
Move multiple reservations altogether on the timeline
Bulk select multiple reservations in a group and move them altogether in one movement from one series of spaces to another. At this stage, we have to individually select each reservation to change the space, which can take time for large groups.
4 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
44 votes -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
2 votes -
Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes
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