1944 results found
-
Start/End Date Functionality in Product Rules
We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.
The Issue:
When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…
51 votes -
Space feature in mouse over for rooms in timeline
In timeline to have space feature in the hovering/mouse over effect at the room number would be time saving.
We have a lot of different rooms and it would so great to just hover over the room number to see space features. Do we have stairs in that specific room, is it a newly renovated room, room in the garden house etc etc.
We have a lot of new staff that do not know the specifics for all the rooms and planning for arrivals this would be awesome.
4 votes -
Automatic MLOS Restrictions Based on High-Demand Days in Atomize
Proposal: Automatic MLOS Restrictions Based on High-Demand Days in Atomize
I would like to propose a feature where Atomize (RMS by Mews) can automatically apply MLOS (Minimum Length of Stay) restrictions based on manually set predefined criteria, such as high-demand periods.
Currently, MLOS restrictions must be set up manually in the “Restrictions” section (e.g., Min LOS arrival or Min LOS through). This process can be time-consuming and less responsive during periods of rapidly changing demand.
The proposal is:
Enable Atomize to detect high-demand situations (based on metrics like occupancy, pickup, or forecast) and automatically apply relevant MLOS restrictions according…7 votes -
[email protected]
Split Reservation / Automatically transfer booking items when a reservation is split
Description:
When a reservation is split due to a room move, scheduled booking items currently remain on the original reservation and must be added manually to the new one.
This increases administrative work and creates a risk of services being missed.
It would be helpful if all future booking items (e.g. weekly cleans, breakfast packages, late check-outs, or other scheduled services) were automatically copied to the new reservation for the remaining stay dates, while items that have already been used remain on the original reservation.Benefits:
Reduces manual…
3 votes -
Out of Order
Sometimes we need to put more than one room at once to Out of Order. Now it's really slow to do it one by one.
5 votes -
Remove AI-Agent
Please let us disable the AI-Agent and open a chat with a human agent / open a ticket immediately.
7 votes -
have different check-in or check-out dates for different guests in the same room
Hi,
especially with groups booking multiple rooms, it happens that:
in the same room, one or more guests arrive or depart on different dates. Or, for example, in a triple room, one person might leave before the other two, and another might arrive to take their place. We need a way to specify this; it’s also important for per-night-per-guest charges, such as city tax (automatically calculated per night per person), which must be reduced if a guest leaves early. But right now we have to do this manually, and there’s no way to specify different check-in/check-out dates.
7 votes -
Allow selecting multiple spaces when creating an Internal use reservation in the Timeline
I would like to suggest a small but very useful improvement for the Internal use function in the Mews Operations Timeline.
At the moment, when creating an Internal use reservation, we can enter the block name, choose the assigned space, set the start and end time, add notes, and then create the reservation. This works well for one room or space.
However, in daily hotel operations, we often need to block several rooms for the same internal reason — for example maintenance work, staff use, management rooms, renovation tasks, inspections, or operational blocks that affect more than one room at…
5 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
Room size field in Booking engine
It would be nice to have Room Size information in the Booking engine. Currently we have Maximum persons and Available rooms, so Room Size would be nice to be right next to it.
I understand this can be added in description of the room, however having a simple field with this information would be much more helpful and easier for guests to understand.3 votes -
Check-in for groups
We’d like you to review the check-in process for groups.
When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.
When we choose to upload a file, we find these problems:
- If the customer is Spanish, there is no field to add the second last name or the ID support number
- There is no field to add addresses
So there is no valid process to finish…
6 votes -
Dissociate permission to charge a credit card and permission to refund on a credit card
It would be very useful to be able to separate (1) the permission to charge a credit card online or via Mews Terminal and (2) the permission to refund (partially or all) a payment via a tokenized credit card for a given user (or a given group of user). For example front office agents should be able to charge a credit card online or via Mews Terminal but should not be permitted to make any refunds (which are to be restricted to a manager).
6 votes -
mobile amenities - should be able to be managed centrally in Mews
Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them…
5 votes -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
68 votes -
BRING BACK THE ARROW IN GUEST PROFILES!
There used to be an arrow to go from the guest profile back to whatever page you were working on. Now the arrow is only there when you manage a reservation, but not for the guest profiles. Please bring it back!
8 votes -
Automatically assign a task when a product is added
Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.
142 votes -
Temporary OTA Freeze / Reception Control Mode for Room Blocks
We would like some form of temporary OTA isolation / reception‑only mode, where, for example:
Changes made by reception (room moves, removing blocks, emergency allocations), do NOT sync to OTAs until the mode is turned off.
A short, manual pause (e.g. 5–10 minutes) on OTA updates while operational changes are being made
The Problem:
Currently, Mews only allows one type of room block. The 'Out of Order' block.
When running close to full occupancy, there could be some daily operational issues, unexpected maintenance problems, guest conflicts, or urgent relocations.
To manage these situations, we always keep at least one room…
4 votes -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
7 votes -
Tasks for group / block reservations
Problem
It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.Operational impact
For group bookings, we need to manage important milestones such as:Name list deadlines
Booking cut-off dates
Client follow-ups
Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…
8 votes -
Custom bookable Products per Availability Block / Selfbooking Engine
We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)
Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.
We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.
We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.
We assume this is a rather undercomplex feature programming-wise.
Thank you very much!
7 votes
- Don't see your idea?