2008 results found
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Add reporting for future group blocks (including non-picked-up rooms)
We would like to suggest an important improvement regarding group reporting and forecast accuracy.
Currently, Mews only considers picked-up (confirmed) reservations within groups when calculating revenue and ADR. However, blocked rooms that are not yet picked up are completely excluded from revenue and ADR calculations, even though they are included in occupancy.
This creates a significant discrepancy in forecasting and reporting.
Example:
A group is booked for a future date with 20 rooms blocked at an ADR of $200
No rooms are picked up yet
One individual reservation exists at an ADR of $250In this scenario:
Occupancy correctly reflects…4 votes -
reports
Hostels measured by beds sold need beds sold and accommodation revenue broken down by travel agency, while keeping the occupied-beds criterion
Request: Align the bed-count criterion in the Reservations and the Manager reports so both reports count the actual number of beds (not the number of reservations). This would let bed-based properties break down beds sold and revenue by travel agency while keeping a consistent, correct bed count across reports.
1 vote -
[email protected]
It would be great to auto populate the name/initials of the staff person entering a note into a guest's properties notes field so the team knows who created the note/communicated with guest.
1 vote -
Wish for improved color contrast for "Check-out Today" vs. "Check-in Today
Hi Mews team!
We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.
The Issue:
Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting…4 votes -
Restriction dates reset every time a change is made
Please keep the date selection the same either when creating or editing restrictions. Every single time I make a change it defaults back to the current date, I spend half my time scrolling through the calendar to go back to the original selection I had.
2 votes -
Wieso schafft es Mews nicht bei der Eingabe der Adressdaten automatisch nach Eingabe der PLZ den richtigen Ort mit aufzuführen?
Wieso schafft es Mews nicht nach Eingabe der Plz. den ( oder die jeweiligen ) dazugehörigen Ort aufzuführen.
1 vote -
Angebote/Reservierung übersichtlicher gestalten
Angebote, bzw. Bestätigungen werden zu lange und zu unüberscichtlich, wenn z.B. eine Gruppe für 3 Tage 15 Zimmer bucht mit Frühstück. Da wird jeder Tag mit Frühstücksanteim zum jeweiligen MwStsatz aufgefürht. Viel zu lange und zu übersichtlich. Da würde es doch reichen wenn die Postion Frühstück ( unterteilt nach Speisen und Getränkeanteil ) in einer Position angezeigt würde und das dann mal 3.
1 vote -
reservation report date range
Remove the current 1-year limit on the Reservation Report date range, allowing users to run reports across longer periods. This functionality was available in the old report and is needed to support more flexible historical and future analysis and reporting
2 votes -
Change of surname after marriage. Birth name as a data field in the guest file.
Would be helpful, especially for regular guests, so that after changing the last name, you can still see the name of the past.
1 vote -
Moving spaces in between services
We are operating a hybrid property (long- and short-stay)
All spaces are offered as long-stay, and some of them also as short-stay.
Every now and then we need to move a space to be offered as short-stay, but the problem is that we cannot remove them from short-stay service once we added them there. This brings a lot of discrepancies in our daily operations and reporting.1 vote -
Limiting chargeable period for Early Check-in
We would like to see the chargeable period for an early check-in limited to f.i. 2 hours.
The reason for that:
We have an early check-in fee of €15 applied.
But recently, a guest with a booking for date x checked in via our Kiosk in the night of x - 1 to x, at 2:00pm. He was able to check in by just paying the fee of €15, meaning he had an extra night for €15.1 vote -
Be able to change the customer without have it add them as an additional guest first
You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.
For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
1. Change the reservation to two guests
2. Add Jane Doe as a companion
3. Assign Jane Doe as the primary guest
4. Remove Joe Smith from the reservation
5. Change the reservation back to one adultThat’s five steps just to change…
14 votes -
Sortierung Print-Anreiseliste
Es wäre schön, wenn man die Anreise-/Abreiseliste nach Nachnamen oder Zimmernummern sortieren könnte. Die Option "Gruppieren nach" nimmt viel zu viel Platz weg.
Es ist sehr zeitaufwändig, jeden Tag eine neue Excel-Liste zu erstellen. Das wäre mit einem Knopfdruck sehr viel effektiver.4 votes -
Prevent dropdown menus from closing when the user scrolls inside them
When a dropdown contains more options than can fit in the visible list, the user can scroll inside the dropdown to reach the remaining options. That works as expected.
However, when all available options already fit inside the visible dropdown, scrolling while the dropdown is open closes the dropdown instead. This is easy to trigger accidentally, especially on a trackpad or mouse wheel.2 votes -
Deposit on the Kiosk
When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.
5 votes -
Res Notes with Agent Name
Reservation Notes should log agent name along with time & date.
1 vote -
Customizable Reports thats saved with required parameters
Customizable Reports thats saved with required parameters so you can easily run every time you require.
1 vote -
Button to update check-in time to ActualStartUtc
Cutting a key after manually checking in a reservation before this reservation's scheduled arrival time retains scheduled arrival time rather than actual, which is good in case one wants to hand over the key but not give access to the room before official time (f.ex. if guest has declined to pay early check-in fee). If one wants to grant early check-in nonetheless, or a fee has been agreed, it would be good if there was a button for staff to confirm that key creation must substitute ActualStartUtc for ScheduledStartUtc
0 votes -
Show Payment Status when you click on the 'Details' tab
It was previously possible to see the payment status when clicking on the 'Details' tab while checking the reservations report. It would save time as it would not be necessary to open the reservation via 'Manage' which then defaults to the beginning of the report.
1 vote -
Automatizaciones operativas al crear "Uso Interno" / Notas
💡 Descripción / Resumen
Actualmente, las automatizaciones en Mews Operations están muy enfocadas en la facturación. Solicitamos la posibilidad de crear reglas y automatizaciones operativas desencadenadas por acciones específicas de los usuarios, concretamente al crear o asignar bloqueos de uso interno.
⚙️ Detalle de la funcionalidad
Ubicación: Línea de tiempo → Añadir Uso interno → Notas (o gestión general de reservas)
Disparador (Trigger): Cuando un usuario concreto (o un rol de usuario específico) cree o ponga un bloqueo de Uso interno
Acción automática: Añadir automáticamente un texto predefinido o personalizado en el campo de Notas
🎯 Valor para el negocio…
1 vote
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