2008 results found
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Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes -
Company-Level Blocking for AR Risk
Desired Outcome
Introduce a company-level control mechanism that ensures financial risk is properly managed.Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.Option A: Company-Level Blocking
Add a “Block company” flag
Prevent:
-Creation of new reservations linked to that company
-Assignment of that company as billing profile
-Applies across all related customer profilesOption B: Automated Financial Enforcement (Credit-Based)
Enhance the credit limit system:Automatically evaluate:
-Outstanding…2 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes -
Mews Reservation Overview switching from Check-out to Check-in.
Our check-out time for guests is currently set at 11:00.
This means that MEWS will shift our Reservation overview from 'Departing' guests to 'Arriving' guests at 11:00 as well.
Usually this is around the same time when most of our rooms are at the front desk checking out.
Let us change this time internally, without changing the guests check-out time.
1 vote -
Multi Property: add the possibility to set user rolse and permissions
Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.8 votes -
List closed invoice
Add the arrival date, room number, and a direct link to the reservation to the list of closed invoices.
1 vote -
139 votes
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Automatic session lock after user inactivity
We would like to see an option to automatically lock a user session after a configurable period of inactivity (for example, 15 minutes).
In hotel operations, it is common for multiple employees to use the same workstation throughout the day. When a user remains logged in after stepping away, the next employee may continue working under the previous user's account without realizing it.
An automatic lockout feature would provide several benefits:
Improved security and protection of guest data.
Better accountability and audit trails.
More accurate tracking of who performed specific actions in the system.
Reduced risk of unauthorized changes being…1 vote -
Sort task by roomnumber
In previous system i could sort task by roomnumber.
Some times we manage to put more task that is the exact same on the same roomnumber. so when a person go and fix ex. a broken door, they solve the task. but its still another task laying there with same fault.
Its not easy for techincal department to see if there is more task on one room that is the same.1 vote -
Timeline improvements: colors, OTA icons, guest count & payment status
Hello everyone,
We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:
Better color customization
The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.OTA/source icons on reservations
Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.Guest count visible on timeline
Showing the number of guests directly on each reservation would greatly help with quick planning and overview.Payment status indicator
An icon to show whether a reservation is paid or still pending…4 votes -
Occupancy number
This is a bit ridiculous but there is no way in Mews to see an occupancy of inventory.
We have several service types and some of our inventory rooms have double use - they can bee booked by Service 1 or Service 2. Lets say we have 100 Rooms. all 100 are connected to Service 1, and 20 are also connected to Service 2. If on a given day i have 50 rooms booked in Service 1 and 10 rooms in Service 2, i would expect Mews to provide Occupancy of 60% (60 rooms out of 100 room inventory). Instead,…1 vote -
OTA Taxes
Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.
Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.
When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews,…
2 votes -
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seasonal base price and room type offsets. currently, there is only 1 roomtype offset allowed in the base price configuration. we have different roomtype differentials/offsets throughout the year and i would like to be able to schedule different offsets for specific date ranges at a time.
for example, a king roomtype is +$5.00 from the base roomtype in the default season (but i would like to have it increase to +$10 from the base roomtype from May-October during my peak season). currently, that functionality does not exist and we have to update as we go (and not in advance)
1 vote -
Log ou rapport sur l'historique des tarifs
Serait pratique l’ajout d’un rapport ou d’un log historique permettant de suivre/ vérifier l’évolution des prix d’un tarif dans le temps.
1 vote -
Atomize RMS: Adjust weights in price recommendation algorithm for small hotels
Currently it seems like the algorithm to recommend/decide price changes dominantly triggers for dates where a change in occupancy is detected.
Market shifts and pricing changes in the compset are less often reflected in pricing decisions, it seems. This can easily lead to pricing oneself out of the market.
Maybe this is a problem that small hotels are more seeing because a nominally small change in occupancy (eg. 3-4 rooms being booked for a date) are relatively large changes in occupancy (like 10-20% maybe), which probably is a strong signal for atomize to raise prices, but when at the same…3 votes -
Save preferred filters on the Task report
Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.
The proposed enhancement is to let users:
Save their preferred filter settings (especially date filter like “Created”)
Have filters persist after refresh or reopening the report
Optionally set a default view at user or property levelThis would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.
2 votes -
Improve visibility and traceability of invoice corrections on billing documents
Currently:
- The original invoice retains the removed item with no visible indication of correction
- The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history
However:
- These sources are not part of official billing documents
- They are not accessible to external stakeholders (e.g., auditors, accountants)
- Users must perform manual investigation to reconcile documents
Impact
- Reduced transparency in billing documents Increased effort in reconciliation and audit processes
- Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.
Proposed Solution
Introduce visible linkage and correction indicators at the document level,…2 votes -
Make all days be selectible in the date selection UI
currently you cannot select a date which isn't allocated to the selected month, even though the days are visible.
This is something that takes away 1-2 Minutes a day when all other UIs I have seen in the last 10 years allow me to select, say, the second of August even though July is currently selected.1 vote -
Filter "Groups" in product checklist
The product checklist is being used as the breakfast list in the morning; however, there isn't an option to show actual group names. This would be immensely helpful to allocate tables in the morning correctly.
1 vote -
Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…6 votes
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