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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. It would be helpful if we can select the specific room types we need to assign to a specific rate plan. Currently, we just need to add more restrictions if a room type cannot be sold under a rate plan.

    4 votes

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  2. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    2 votes

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  3. The timeline view is an incredible helpful one and when looking for free spaces in the timeline it would be great if you could just start the creation of a new reservation directly from there.

    Here is my suggestion: Right click on a free space in the timeline to start a daterange selection. With pending daterange selection right click to cancel the daterange selection left to complete. If with a active daterange selection you click anywhere invalid the selection is cancelled to.

    When a daterange is completed you jumo into the create reservation view and skip step 1 (daterange is…

    12 votes

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  4. Premium onsite onboarding expensive fees.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    40 votes

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    0 comments  ·  Other  ·  Admin →
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  6. When searching for forecasting future facing occupancy and revenue data, there is not currently a report that allows us to see occupancy and revenue data by month, by space category, and compared to the same data at this time in previous year(s).

    What I'd request is a report that allows the data to be formulated as compared to previous year(s) as of a specific date. The example would be if a property currently has 500 nights pre-booked for 2025 for $100,000 in gross bookings, and last year at this point there were 300 nights pre-booked for $65,000 in gross bookings.…

    2 votes

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  7. Hi there,

    I would like to ask if there is a possibility to work on a report in order to calculate the forecast for the coming months. I have been looking at both the ‘Manager Report’ as well as the ‘Reservations Report’, and unfortunately I can't find the way. Has anyone had the same question as me and found a way to work on it? Thanks in advance.

    Thank you in advance.

    Best,
    Asensio

    2 votes

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  8. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    21 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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  9. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    2 votes

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  10. Wir würden gerne über eine gefilterte Menge an Gästen oder Interessenten individuelle EMails versenden. Diese Emails möchten wir als Vorlage abspeichern können.
    Es wäre toll, wenn es die Möglichkeit zur Erstellung von individuellen Anschreiben und Emails gäbe. Ein einfacher HTML-Editor wäre wundervoll.

    2 votes

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  11. Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)

    This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.

    This regression was detected at the beginning of 2024.

    2 votes

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  12. Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    2 votes

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  13. When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.

    Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…

    2 votes

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  14. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    2 votes

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  15. As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).

    2 votes

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  16. Ability to block exports of the ‘Customer Profile’ report for certain user roles.

    A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.

    2 votes

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  17. Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    2 votes

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  18. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    2 votes

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  19. Minimum requirement :

    Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay) 
    Attach or detach automatically (OTA) or manually a TA to a reservation  
    Calculate and store TA commissions  
    Reports (statements)

    Description:

    Things to know about travel agent commission management
    Reservations are linked to an agent with a specific commission calculation configuration.

    Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
    There is a procedure to…

    6 votes

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  20. It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.

    2 votes

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