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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. give a user rights to see the time line, without the rights to modify guest and see guest reports

    25 votes

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  2. Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    6 votes

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  3. For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.

    13 votes

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  4. It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.

    2 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  5. In the billing it would be great to have an arrow for switching between the owner and the associated profile.

    2 votes

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  6. We would like to be able to mark a Mother Company as a Mother Company, to be able to sort and search only for Mother Companys.
    This Mother Company should not be treated as a regular Company Account, as it is a Master which combines the regular Companys.
    Further we need to be able to differentiate between Mother Companys and regular Companys not only in Mews, but in the API as well.

    25 votes

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  7. Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source…

    1 vote

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  8. Sería de gran ayuda un permiso de Usuario que permita saltar restricciones de tarifas a la hora de introducir reservas.

    En nuestro caso trabajamos con tarifas que están limitadas por mínimas y máximas estancias de x noches. Y en ocasiones tenemos que hacer excepciones para prolongaciones de clientes.

    Así que nos vemos obligados a quitar la restricción para poder introducir la reserva, y volver a ponerla.

    Esto se solucionaría con un permiso para saltar restricciones.

    Saludos,

    1 vote

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  9. Nous sommes une pourvoirie et nos locations sont pour des chalets, des terrains de camping, des tentes prêt-à-camper et des embarcations nautiques. Le problème est qu'il n'y a pas de "catégorie d'espace" pour les embarcations nautiques, il y en a une seulement pour les vélo. Même chose pour nos chalets ou il n'y a pas ce choix.
    Plusieurs clients nous contactent pour s'assurer que se sont bien des chaloupe à moteur que nous louons et non des vélos.
    Même chose pour nos chalets ou nos clients pensent que nos chalets sont loués à la chambre et non pour l'ensemble de…

    2 votes

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  10. Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute. J'ai essayé de plusieurs façon mais rien n'y fait. Les groupes ne sont jamais fixes il peut y avoir des chambres en moins ou en plus.

    1 vote

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  11. Smaller hotels in our chain would like to be able to send newsletters to specific groups of guests, and having a mail template to adjust between seasons and campaign would be a simple way to handle this locally at the hotel.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. It would be great to be able to export the group allotment chart to show clients their group block pick-up. Copy and pasting the data from the Dashboard does not paste properly in Excel, Numbers, or any other app (Pages, Outlook, etc)

    2 votes

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  13. It would be nice to be able to link task directly to the allotment block. It would be easier to locate the block already before any rooms have been picked up. We have several users handling the blocks and making adjustments to the room account, so this would help a lot.

    2 votes

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  14. Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.

    This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?

    5 votes

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  15. Currently restrictions only consider the arrival date and not the departure date.

    This means that if I want only allow bookings at my property from today - 365 days from now, setting the below restriction is not enough to close out the property from day 366 onwards. This restriction will allow a reservation to start on day 1 - 364 and end any day afterwards.

    Restriction type: Closed to Stay/Arrival/Departure
    Maximum advance: 365 days

    The best current workaround is to set the below restriction. However, this restricts stays arriving on day 336 - 365, and also for more than 30…

    2 votes

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  16. Faster way to change rooms status to Inspected

    It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.

    1 vote

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  17. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    36 votes

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  18. It will be very helpful if we can receive an automatic notification when a reservation is not assigned to any space and requires the front desk agent to tetris reservations to fit in the spaces.

    4 votes

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  19. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    7 votes

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  20. When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.

    1 vote

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