1973 results found
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Automatizaciones operativas al crear "Uso Interno" / Notas
💡 Descripción / Resumen
Actualmente, las automatizaciones en Mews Operations están muy enfocadas en la facturación. Solicitamos la posibilidad de crear reglas y automatizaciones operativas desencadenadas por acciones específicas de los usuarios, concretamente al crear o asignar bloqueos de uso interno.
⚙️ Detalle de la funcionalidad
Ubicación: Línea de tiempo → Añadir Uso interno → Notas (o gestión general de reservas)
Disparador (Trigger): Cuando un usuario concreto (o un rol de usuario específico) cree o ponga un bloqueo de Uso interno
Acción automática: Añadir automáticamente un texto predefinido o personalizado en el campo de Notas
🎯 Valor para el negocio…
1 vote -
Age categories on Booking.com reservations received through Siteminder
Booking.com reservations received via Siteminder cannot always land with correct age categories. For example if you set 0-2 year olds as an ‘infant’. For SiteMinder, ‘Infants’ should use code value = 7 but Booking.com only send two codes to Siteminder (code 10 = adult and code 8 = child) therefore Siteminder cannot tell Mews that there is an infant within the reservations. The Channel Manager logs should read the age listed on the xml as well as the AgeCategoryCode.
1 vote -
Automatic Reservation Notes Based on Travel Agency or Company
We would like Mews to support predefined notes at the travel agency and company level. These notes would be automatically added to reservations linked to the corresponding agency or company.
While company mappings and automated billing rules are already available, automatic reservation notes would provide clear operational instructions to front desk teams, helping them quickly identify specific procedures and invoicing requirements for each booking.
1 vote -
Central Users actions are not included in action logs
In Action logs area, actions done by Central Users are not tracked. Considering that Central Users are also administrators of all properties, it is a significant issue that there is no visibility into the changes they have made.
We ask to include actions made by Central Users into action log.1 vote -
Automatically cancel payment requests when a booking is cancelled
Problem:
When we create a booking, we send the guest a payment request linked to the reservation. However, if the booking is later cancelled, the payment request remains active and must be cancelled manually.Solution:
Automatically cancel linked payment requests when the related booking is cancelled.2 votes -
Filter by Customer Classification in Ledgers Report
Every two weeks I have to manually filter out hundreds of names to get only employees that owe for their payroll deduction.
1 vote -
KIOSK
It would be great if Mews Kiosk allowed guests to complete a pre-check-in, so hotels could collect all the required guest information even if the room is not yet ready.
This would allow the reception team to complete the pre-check-in process in advance, and then simply hand over the room keys once the room has been cleaned and is ready for occupancy.
1 vote -
room charges or multiple billing automation
For easing the operation of our users (mainly Front Office) we would need to have a way to create a billing automation to move room charges coming from the Mews POS.
In reality the request is wider. It could be perfect to be able to handle more than one billing automation per reservation.
As of now, we already have billing automations in reservations with travel agencies, so applying another billing automation here is ruled out.
Also, right now if i want to select only the additional service belonging to the Mews POS room charges, i'm force to select bookable services…1 vote -
Daily or Monthly General for Quickbooks import
Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.
2 votes -
Preview on Reservation Modifications
One important area for future improvement is the reservation amendment process. Currently, when modifying an existing reservation, such as changing dates, room type, or number of guests, there is no option to preview the updated rate or any supplemental charges before saving the changes. Staff must first apply the amendment in order to view the new pricing and communicate it to the guest. This creates operational challenges, as there is no reliable way to revert the reservation back to its original details and rates if the guest declines the updated pricing. For example, MEWS currently allows additional nights to be…
2 votes -
Request Arrival Time
The reservation form needs a prompt to allow the guest to indicate their desired arrival time. As a small property, managing our staff is very important. If a guest isn't arriving until 11pm, we need to know that ahead of time. There should be a mechanism displaying the default arrival time and allowing the guest the option to adjust it. Having a guest arrive at 3pm versus 9pm makes a big difference for staffing and housekeeping.
2 votes -
Permit Restriction Names
My restrictions list is very long- different rooms have different restrictions and I have to create a restriction for every single holiday when I want a different nightly booking minimum (e.g. 2 nights or 3 nights). When looking at the long list, it would be A LOT faster for me to know why I created a specific restriction if you would allow me to name it myself. For example, my restriction for 5/22-5/25 that requires a 3 night stay, I could name "Memorial Day" instead of having to figure out from the dates why I created that specific restriction.
2 votes -
Verfügbarkeit
Wenn man über das Plus Zeichen eine neue Reservierung eingeben möchte, dann sieht man unten alle Kategorien und alle Raten.
Wenn ich nun die Kategorien nach unten scrollen muss, um zB die Verfügbarkeit der Kategorie 9 zu sehen, dann sehe ich zwar die Raten, aber die Namen der Raten nicht mehr. Ich muss mir also merken, welche Rate an erster Stelle steht?Ich wünsche mir, dass der Balken der Ratennamen mit nach unten fährt.
2 votes -
BELGIUM PEPPOL + PDF INVOICE
Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.
Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?
Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.
2 votes -
Cancel bookable service together with room reservation
Besides the stay service we work with parking and bicycles. For example if the guests books a room including car park, the parking spot will be added as a "parking" service and gets assigned a unique reservation number.
The problem that occurs now is that the room and parking are not linked together; meaning that when the room gets cancelled or amended, the parking spot will stay as it is and will need to be cancelled or amended manually.
We are looking for a way to link the two types of spaces together.
18 votes -
Notifications panel improvements
Hi Mews team,
I would like to suggest an improvement for the Notifications panel in Mews Operations.
We use notifications every day during our night shifts to check all reservations created during the day. The current notification panel becomes very difficult to work with when there are many notifications (for example, 99+).
At the moment:
- Notifications can only be viewed in a small pop-up window.
- The window cannot be resized or opened in a separate tab/page.
- There are no filtering options (e.g. by date or notification type).
- When I open a notification, the panel closes automatically and I have to…
1 vote -
Validate Child Room Continuous Room Availability Before Confirming Bookings
When a booking is made on a space type that shares units across multiple parent spaces (e.g., room type "Deluxe Room" spread across Villa A, Villa B, Villa C), Mews should validate whether the full duration of the stay can be accommodated in a single unit — not just whether the stay can be distributed across units within the same space type.
Current behaviour: Mews confirms availability if the stay can be "Tetris-fitted" across multiple units within the same space type, even if that requires a mid-stay room move. This can occur when some units are blocked or privatized for…
2 votes -
Reservation overview
In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
--> Tomorrow Overview
<-- Yesterday Overview1 vote -
invoice notification email
The possibility to have a notification when an invoice sent automatically has failed or resulted in Dropped/Bounce. This would allow to be able to track if the invoices are correctly received by the guests/companies.
1 vote -
Breakfast List
Hi,
As my breakfast team is not using Mews, my reception team has to print a breakfast list for them every morning.
At the moment, we are using the “Guests in House” report, but it only includes the bookable breakfasts and not the additional breakfasts. Therefore, the report is incomplete.
My other idea was simply to use the Product Checklist and print it with Ctrl+P. However, not all rooms are visible in the printed version. The list displayed in Mews is almost twice as long as the one being printed, as the print version generally cuts off after the 4th…
2 votes
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