Or even better, if we could receive a notification or email whenever a guest with any matching details on their profile makes a new booking. We always inform blocklisted guests directly about their status and the reason for it. However, some guests rebook using a different email address, which bypasses Mews’ block feature that prevents blocklisted emails from completing a reservation.

If we were notified before arrival, we’d have time to review the credit card or phone number on file to check for a match and cancel the booking in advance. This would help avoid an awkward situation for the front desk team if the guest arrives in person.

Yes, great idea. It would also be great and helpful when the guests with a "block-listed"-label, could be more easily visible in the customer name when entering the guest name, phone number or mail, to the blocklisted profile, to avoid the booking process earlierer and not just by the end when pressing "create booking" and first here, the process is blocked. The symbols are visible in the timeline, so why not in the customer name field as well when booking? 😊

Très pratique cette fonctionnalité! :)

Cela serait parfait ...

très utile !

Il faudrait pouvoir avoir une alerte lorsque l'on fait une résa et qu'on rappelle le profil d'un client black list, que le client n'est pas le bienvenue...
Actuellement, il faut attendre de regarder la résa sur "gérer" pour s'apercevoir que le client est black listé.