1864 results found

1. DEPOSITS ITEM

   Il sistema crea le voci di Deposit (sia positiva che negativa) anche quando non è stato effettuato alcun pagamento!
   Questo porta il conto del cliente automaticamente a zero, ovvero pronto per effettuare il checkout. Il rischio di fraintendimento è elevatissimo!!!!

   The system creates Deposit items (both positive and negative) even when no payment has been made!
   This brings the customer's account to zero automatically.... The risk of misunderstanding is very high !!!!

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   idea to upvote  ·  Wendy Tapia responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

2. Creating Notes in Tasks

   When a note is created in a Reservation there are times that a corresponding Task must be created based upon the notes. These are currently two separate functions.

   Example:
   Note: Wedding Package
   Task: Wedding Package, deliver chilled Champagne, cheese and crackers by 4pm, 6/21/21.

   It would be great if the Note section you had an option to create a corresponding task at the same time. Thereby insuring a specific note is not missed as a Task.

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Direct link/download the api for the Mews App

   Have a link to directly downlad the api for the Mews Application for android and apple phones. As we have company pads and phones and do not want to use our private gmail accounts to access google appsstore.

   tia

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   0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. stop locking inhouse reservations

   When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.

   Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the guest.

   The process is at the moment:
   -unlock the reservation
   -change category
   -unlock the reservation (want to remove this)
   -change automatic assigned room to the room which we will give the guest
   -go into housekeeping status and hopefully remember the status of the room it was automatically assigned to as all rooms that has been through this process (even the automatic room that was never going to be used) changes to dirty no matter its prior status. and change them back to the status which they should be.

   When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.

   Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the… more

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your s

5. Moving a reservation and keeping the new rooms status

   When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
   to stay inspected.

   That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

   Just have as an option if other hotels don't use the system in that way.

   When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
   to stay inspected.

   That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

   Just have as an option if other hotels don't use the system… more

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

6. Service product combining in to lump sum.

   When adding a service product to a booking, if you enter 10 or under as the amount, it will split it in to 10 separate lines which can be moved to different bills if necessary. If you post over 10, it will combine in to 1 lump sum which is less clear and gives VAT rounding differences. Can the limit of 10 be increased to 31 so a whole month of a charge could be created and split in to different lines?

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Wendy Tapia responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

7. why to merge existing customer while creating a reservation for 2 or 3 room under same name???/

   If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.

   but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy

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   0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Délogement

   Pouvoir attribuer 2 chambres différentes pour un même séjour lorsque le client doit déloger et donc ne pas faire 2 réservations avec un Check out et un Check in!

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   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Améliorer les devis pour les groupes

   Les propositions que nous envoyons à nos clients pour les demandes de groupes manquent cruellement de clairté et de précisions.
   Il faudrait travailler sur le sujet.
   Que le client ait un récapitulatif par exemple :
   Par date de séjour du nombre de logements proposé, à quel prix par nuit x le nb de nuits le total TTC et HT
   idem pour les produits annexes.
   date d'option, montant de l'acompte demandé, ou détail des conditions de réservation.

   Je vous remercie bien.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Kalender toevoegen bij "receptierekening" (= "losse gast" zonder kamer)

    Wij hebben een "receptierekening" aangemaakt waarop wij lopende dingen boeken zoals fietsverhuur, cadeaubonnen verkoop, receptie shop artikelen. Er staan inmiddels heel veel regels op deze rekening. Wij scrollen ons rot. :-) Is het mogelijk om er een kalender aan te hangen. De lopende dingen van die dag zie je in beeld en mocht je iets van een andere dag willen zien dan klik je op het kalendertje om die dag in te kunnen zien.
    Ik hoop dat dit duidelijk genoeg is. Ik heb met Stepan gesproken, hij weet volgens mij wat ik bedoel.

    Succes met deze "opdracht" :-)

    Met vriendelijke groet,

    Yvonne Heerings
    Hotel Lowietje Lisse

    Wij hebben een "receptierekening" aangemaakt waarop wij lopende dingen boeken zoals fietsverhuur, cadeaubonnen verkoop, receptie shop artikelen. Er staan inmiddels heel veel regels op deze rekening. Wij scrollen ons rot. :-) Is het mogelijk om er een kalender aan te hangen. De lopende dingen van die dag zie je in beeld en mocht je iets van een andere dag willen zien dan klik je op het kalendertje om die dag in te kunnen zien.
    Ik hoop dat dit duidelijk genoeg is. Ik heb met Stepan gesproken, hij weet volgens mij wat ik bedoel.

    Succes met deze "opdracht" :-)

    Met vriendelijke… more

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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11. Multiple UserType and UserGroup in the Json data of key cutter integration

    Being able to have multiple UserTypes and UserGroups would allow us to add common doors on rooms that require it. Right now only one of each is allowed per key cutter resulting in guests needing assistance to check in vs kiosk

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. add possibility to set up self configured criteria in rate groups and rates

    This would be nice, to keep the rate(group) structure simpeler, when working with rate rules and restrictions.

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    0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Intégration numéro de chambre

    Bonjour,

    Pouvons nous intégrer le champs numéro de chambre dans l'export de l'onglet facture?

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. closed out dates remain open for existing booking to amend to those closed dates

    I ve closed out say 1st January 2021. FO team still have amended a few existing bookings from 1st Feb to 1st January which is closed.
    Mews team said, restriction is only valid for new bookings...

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. customer service interface

    Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.

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    0 comments  ·  User management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

16. Localisation of cashier functionality to allow periods as decimals

    when you close the till you have to enter a comma, I would like to see that you can also enter a period, for example 423.50

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

17. Be able to assign a room on a timeline even if the other room didnt checkout

    If the arrival time is before the departure time we still want to be able to assign the same room

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    0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

18. Show which employee moved bill items in the billing screen

    I would like to be able to view who moved bill items to a different guest profile.

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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19. Remove the need to generate a second invoice to close the bill when the deposit is 100% of the stay

    Remove the need to generate an Invoice if the prepayment (Deposit) was 100% of the stay.
    Currently, if we generate a Deposit to add the customer prepayment we need to generate the Invoice (in advanced) with the IVA tax (it may be country specific).
    Even if the prepayment covers 100% of the customer bill we still need to generate a second Invoice (zero amount) after checkout to be able close the bill. This second Invoice is time consuming and very confuse.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Show open Bills for booker in the check out report as well

    If a guest has a separate booker, and the guest is checking out, but there are still things to pay for the booker, is that possible to show at the check out report? For an example, if the guest himself hast open payments, he is marred orange

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.