Mews Operations (PMS)

Mews Operations (PMS)

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  1. Being able to have multiple UserTypes and UserGroups would allow us to add common doors on rooms that require it. Right now only one of each is allowed per key cutter resulting in guests needing assistance to check in vs kiosk

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. All the Main Menu sections, all links within MEWS - please make them openable with the middle mouse click (new tab in the browser) - it's tedious to have to manually open a new instance of MEWS in another tab to be able to quickly view two sections side-by-side. Why are not all links and sections like this?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
    Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hi there,

    I would like to suggest Mews add the "Stateless" Option in the Nationality list in order to be inclusive in case a guest is actually a Stateless person, to adequately communicate the guest data to the Police and to have more accurate data for our internal analysis

    Thank you

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Would be easier to just add breakfast and city tax in case it's necessary than having to counterbook it with every single reservation where children are involved.

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow users to view the name and reservation number for tasks attached to reservations.

    1 vote

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. As a reservations agent I often receive requests via chat for extra products, services or items to be added to a room prior to a guests arrival, for example extra pillows. I would like to be able to create tasks for the correct department when a request has been made.

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. We need to regulate our departures on Sundays. Instead of having no departures on Sundays we prefer to offer for long stay clients (7days +) a departure on Sundays, but not for example for a stay Friday to Sunday.
    Right now it is not possible to send this type of restriction to the channelmanger by mews.
    It would be great to have the settled restrictions channelled in the right way.

    1 vote

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. in order to provide proof for the date of digital signature of the registration card we need the creation date of the digital registration card available in Mews PMS.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  11. Room Change or assignment only display rooms that are not yet assigned and not all rooms of the booked category

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Report that separates OTA's by 'Multiple Selected Travel Agencies'

    Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Jodie,

    Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.

    In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.

    You can find out more about this functionality in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources

    If the above does not assist you with your request, please do let us know.

  13. This would be nice, to keep the rate(group) structure simpeler, when working with rate rules and restrictions.

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. When clicking on a specific unit, there is a section where you can see all the OOO that are scheduled for that unit and any future OOO scheduled as well. It would be nice to also be able to see what future reservations are scheduled for that unit, in the event we need to see which unit is available for an extended stay booking far out on the calendar.

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. 1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    After further review of your request with our team, it has been determine that the OTA confirmation number from TARS is not currently being stored in Mews. As such our team is currently solving this.

    We will inform you as soon as the update has been released.

  16. so that one does not have to click twice to get there (Main Menu -> marketplace).

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Every day we have to sort all cars in our garage by numbers, to check if all is booked.
    With the guest report we can sort them but only ordering by room or guest. It would be very helpful to sort them by car registration number.
    By exporting in Excel it is possible, but then you have to look for every room-number in MEWS.
    Thanks

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. currently when you look at the availability report and scroll through the dates, you are no longer able to see the column with the categories of unit types. that is really annoying and prone for mistakes to be made.
    now you need to look at a week at a time and then do a new search.

    is there any chance you freeze the category column on the screen (like you have done for the date row).
    Thanks

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    Thank you for your suggestion, we are currently looking to make improvements to the availability and occupancy report. Please let us know if you would be interested in sharing your feedback on our designs, or if you would like to be added to the list for our product discovery and Beta testers. If so, please respond to this email.

    We have updated your request and set it as one to be upvoted by the Mews Community.

  19. At the moment, when you need to allocate the rooms for the arrivals of the day, the display bar shows you ALL the rooms, even those that are out of service, occupied, or reserved. Which doesn't make any sense because there is way too much scrolling up and down to find a "vacant inspected room"

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. It would be really helpful if we could customise the reservation purpose drop down to add our own purposes and to then be able to report of those for example we have emergency stays and end of life etc and to be able to record this as the reservation purpose would be a huge help.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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