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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. I need a report that shows me the cash payments in a day and what the items they were charged against

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it.…

    2 votes

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  5. Bitte so einstellen, dass MEWS die Rechnung nicht "Meier-21-2-418E" benennt, sondern "21.02.2026 - 22.02.2026 (Martin Meier)". Das wäre weitaus verständlicher und würde uns helfen verschiedene Rechnungen besser zu überblicken.

    1 vote

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  6. When selecting the Days view in the timeline, it only allows reservations to be viewed for almost up to a week. Once that week rolls over, it becomes quite difficult to view multiple reservations in a single continuous view.

    Therefore, having a weekly view on the timeline would be amazingly beneficial.

    Having the ability to go one or two steps further back would be extremely beneficial for the property, especially since they mostly work with longer-stay guests.

    1 vote

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  7. When you open the availability & occupancy report, it only shows the base price for each rate. If all rates share the same base price and differ only by the products defined in the product rule, the report does not provide useful information. It would be more helpful if the report displayed the full rate price, including the associated products.

    1 vote

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  8. After the lates update in the Mews *** we have lost the checkbox function that appeared when you held inn "room button". With the checkbox function we could select multiple rooms at the same time, and assign rooms. The app has become more inefficient to use.

    We need the function back, and an upgrade would be to add a "select all" button in i top, so you could select all rooms after adding filter.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  9. Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
    Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.

    1 vote

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  10. It would be extremely helpful to have within the Manager Analytics - Daily, a filter option that allows counting all occupied spaces based on the bed capacity of the space (bed/room/private space) rather than counting rooms/private spaces as single units. For example, a room for 6 to be reported as 6 occupied units instead of 1.

    1 vote

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  11. We would like to be able to create availability blocks in Mews that generally exclude certain days of the week.
    A typical example would be:

    A room is to be blocked for a company from Monday to Friday throughout the year.

    Weekends should be automatically excluded.

    The room should be automatically released again one day in advance if it has not been booked.

    Currently, it does not seem possible to create availability blocks with a recurring weekday pattern without having to manually create new blocks every week.

    It would therefore be very helpful if availability blocks were expanded to include…

    1 vote

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  12. Sometimes you have to manually retrieve reservations via the Booking or Expedia integration. It would be great if you could specify “Retrieve all reservations created between date X and date Y” so that not all bookings are transferred again. We often have cases where changes that have already been made are no longer there when the booking is transferred again. Usually, you know on which day there was a glitch, and you would only have to retrieve the reservations that were created on that day.

    1 vote

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  13. It would be very helpful if there was a cross-search bar for product within the billing window. There is a cross-search sanction within the additional services, but often not everyone knows which product is in which additional service. Therefore, a general cross-search function would be helpful.

    1 vote

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  14. It would be great if you could specify not only your preferred space features, but also your preferred floor. We generally allocate rooms from top to bottom, but we have a few guests who prefer to stay on the ground floor because they don't use the elevator, so that would be very convenient.

    1 vote

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  15. It is required that the NEW Guest Ledger can be printed in order to be able to view the actual outstanding payments.

    1 vote

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  16. Semi revert the changes of the new ledger/ bring back the old ledger.

    The old ledger was too long with all the prepayments but it had the best insight in to be resolved bills. In the current guest ledger I have a bigger list, with bills that have been closed for months but are now showing because the usage date is today. Which causes more clutter then before.

    1 vote

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  17. New timing option needed. There is continuous and monthly billing automation. I'm posting this on a behalf of a property that expressed interest in having weekly billing automation.

    1 vote

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  18. A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  19. Add the option so insert space features when overing over a specific room number on the timeline so you can get a quick look.

    1 vote

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  20. The option for studios should be added in the general settings drop down so it can be reflected on the booking engine.

    0 votes

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